SWARNA PRAVA BISWAL
Prava
Bangalore, Karnataka, India
Summary
7+ Years Experience Skilled in M365 tenant management, Azure AD, Intune device compliance, endpoint security, and automation using PowerShell. Strong grasp of IAM policies, identity governance, and enterprise troubleshooting for secure and efficient cloud operations.
Overview
9
9
years of professional experience
3
3
Certifications
Work History
Service Analyst
TLC Worldwide
12.2024 - Current
- Manage Microsoft 365 tenant administration and troubleshooting, including Exchange Online, SharePoint, and Teams.
- Administer Azure AD: manage IAM, RBAC, PIM/PAM configurations, and enforce MFA policies.
- Implemented Microsoft Purview policies to classify and protect sensitive data across M365 services.
- Intune: device enrollment, compliance enforcement, and security configurations.
- Provide product support for Cosmos, TLC Worldwide's in-house platform. Collaborate with developers to troubleshoot Azure-hosted components.
- Collaborate with developers to troubleshoot Azure-hosted components.
- Use SQL queries in Snowflake to extract, validate, and analyze data for accuracy and integrity.
- Utilize Postman and Swagger to test and document RESTful APIs, including claim and offer listing APIs for external websites.
- Assist in Dynamics 365 configurations, integrations, and issue resolution, training the junior team mates and document processes through detailed knowledge base (KB) articles.
Cloud Support Engineer (SaaS)
Lenovo
06.2023 - 08.2024
- Managed Azure subscriptions, resource groups, and VMs for optimal performance and security.
- Configured Azure VNets, NSGs, and VPN gateways for secure connectivity.
- Applied Microsoft Purview and DLP policies to protect sensitive data and meet GDPR, ISO 27001, and NIST standards.
- Administered Azure AD: provisioning, IAM, RBAC, PIM/PAM, MFA, and hybrid identity with Azure AD Connect.
- Delivered SSO, federated identity, and Conditional Access using Defender for Cloud.
- Enforced RBAC, MFA, Smart Lockout, and Identity Protection controls.
- Created alerts, analyzed logs with KQL in Microsoft Sentinel, and monitored threats via Microsoft Defender.
- Used Application Insights for performance monitoring and diagnostics.
- Managed SharePoint sites, permissions, storage, and metadata; deployed custom solutions with developers.
- Supported endpoint management with Intune and Jamf.
- Integrated CRM platforms (SAP, Salesforce, Dynamics 365, Zendesk) with SSO via SAML and OAuth.
- Applied SPF, DKIM, and DMARC for email security.
- Automated license assignments and compliance checks with PowerShell, saving dozens of hours monthly.
- Followed ITIL processes for incident and change management using ServiceNow and BMC Remedy.
- Managed federated authentication and SCIM provisioning for enterprise applications.
Application Analyst
Ericsson
04.2020 - 02.2023
- Managed OneDrive and Teams for secure file sharing, collaboration, and issue resolution.
- Configured Azure AD–Okta integrations; automated user lifecycle with Okta workflows for onboarding and compliance.
- Implemented RBAC and Conditional Access to strengthen security and streamline user management.
- Deployed and managed Intune for device compliance, configuration profiles, and app deployment.
- Integrated Microsoft Sentinel with M365 and Defender; built playbooks for automated incident response.
- Partnered with security teams to refine alert rules, threat‑hunting queries, and response processes.
- Automated admin tasks with PowerShell and Azure CLI, improving policy enforcement and reporting.
- Supported M365 migration projects, optimizing configurations and aligning policies with security standards.
- Configured alerts and incident detection in Azure Monitor, Microsoft Defender, and Sentinel.
- Ensured ISO 27001 and NIST compliance through security configuration alignment.
- Managed mailbox provisioning, Office 365 Groups, and distribution lists for secure communications.
- Configured retention policies, litigation holds, and eDiscovery for compliance.
- Troubleshot mail flow, spam filtering, and Exchange transport rules; integrated Defender for Office 365.
- Resolved Okta sync and token issues using logs and API diagnostics.
- Administered SharePoint Online: site collections, permissions, workflows, metadata, and retention.
- Resolved OneDrive and Teams access, sync, and storage issues.
- Troubleshot Exchange Online mail flow, NDRs, and delivery failures.
- Resolved SPF, DKIM, and DMARC issues; configured DNS records and investigated spoofing.
- Used message trace to resolve routing errors, relay issues, and mailbox delivery problems.
Technical Support Specialist
Team Lease(Schneider Electric)
06.2019 - 12.2019
- Supported Microsoft 365 users globally, resolving issues across AD, Intune, and endpoint devices.
- Configured SCCM application deployments, reducing manual software installations.
- Troubleshot Citrix XenDesktop issues and VPN/proxy connectivity problems.
Technical Support Specialist
Indecom(Wells Fargo)
03.2018 - 03.2019
- Delivered technical support for global M365 and AD environments, including password resets and account management.
- Supported Citrix virtual desktop infrastructure, VPN, and endpoint security.
Service Desk Analyst
CSS Corp [AT&T]
05.2016 - 07.2017
- First-line support for M365, Active Directory, and Intune device enrollment.
- Provided comprehensive troubleshooting across email, network, and collaboration apps.
- Assisted with LDAP user management and application access provisioning.
Education
B.Tech - Computer Science
BPUT
Odisha 04.2001 -
Skills
Cloud & Identity Management: Azure AD (Entra), RBAC, PIM/PAM, MFA, Conditional Access, Hybrid Identity (Azure AD Connect),information Protection
Application Integration: SSO, SAML, OpenID Connect, OAuth 20, SCIM provisioning, federation with Okta, Ping, ADFS
Microsoft 365 Administration: Exchange Online, SharePoint, Teams, OneDrive, Microsoft Purview, Defender for Office 365
Endpoint Management: Microsoft Intune, compliance policies, app deployment, device configuration profiles
Security & Compliance: DLP, Information Protection, SPF/DKIM/DMARC, identity lifecycle governance,SCIM
OPerating Systems: Proficient in Windows,knowledge on macOS and Linux basics
ITSM Tools: ServiceNow, BMC Remedy – incident, change, and problem management
Networking: VNet, NSG, VPN Gateway, DNS, DHCP, firewall rules
Automation: PowerShell scripting, Azure CLI, ARM templates, KQL for log analysis
Dynamic 365 administration
Certification
Az-900
Timeline
Service Analyst
TLC Worldwide
12.2024 - Current
Cloud Support Engineer (SaaS)
Lenovo
06.2023 - 08.2024
Application Analyst
Ericsson
04.2020 - 02.2023
Technical Support Specialist
Team Lease(Schneider Electric)
06.2019 - 12.2019
Technical Support Specialist
Indecom(Wells Fargo)
03.2018 - 03.2019
Service Desk Analyst
CSS Corp [AT&T]
05.2016 - 07.2017
B.Tech - Computer Science
BPUT
04.2001 -
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