Swarnava Chatterjee
Kolkata
Summary
Dynamic Business Development Manager with a proven track record at Ressure Consultancy Services LLP, skilled in data analytics and client acquisition. Successfully negotiated contracts and executed strategic plans, achieving significant revenue growth. Adept at market research and effective communication, driving client retention and optimizing business opportunities.
Overview
16
16
years of professional experience
Work History
Business Development Manager
Ressure Consultancy services LLP
Kolkata
11.2023 - Current
- Currently, I am working as a Business Development Manager.
- Negotiated contracts with partners and customers.
- Oversaw the development of business proposals and bids for new projects or contracts.
- Researched target markets to understand the needs of current and potential customers.
- Developed and executed strategic business plans to achieve revenue and growth targets.
- Managed the sales pipeline and forecasted sales targets to ensure business objectives were met.
- Drafted proposals for prospects in response to their requests for information.
- Participated in weekly meetings with executive leadership team members to discuss progress toward goals.
- Identified potential clients, built relationships, and negotiated contracts.
- Improved profit margins by increasing closings, and optimizing product turns.
- Monitored industry trends and technological advancements to stay ahead of competition.
- Built sales forecasts and schedules to reflect desired productivity targets.
- Identified and pursued upselling and cross-selling opportunities within the existing client base.
- Conducted risk assessments for potential business ventures or strategies.
- Determined business development opportunities and implemented effective strategy for client acquisition.
- Monitored competitors' activities, prices, products, and services in order to stay ahead of the competition.
- Leveraged cold calling, in-person visits and referrals to build leads.
- Conducted market research and analysis to identify new business opportunities.
- Prepared reports on sales performance metrics such as revenue growth rate, conversion rates and lead-to-customer ratios.
- Analyzed customer feedback to identify areas for improvement in products and services offered.
Senior Associate
Sun Knowledge Pvt LTD
Kolkata
01.2021 - 01.2023
- Worked in the U.S. medical billing domain.
- I have experience interacting with more than seven clients and working on the client's end-to-end business and operations.
- I have worked in the DME process and physician billing process.
- Worked in end-to-end Revenue Cycle Management, in Pre-Billing, i.e. Intake, prior authorization, eligibility, claim submission; post-billing activities such as payment posting, AR denial, and management.
- Proficient in software such as Bright Tree, Bonafide, Opie Patient Management, Kareo, Medisoft, etc.
- Was responsible for accounts receivable aging and daily reporting.
- Was also responsible for providing training, support, and assistance to management trainees and new associates.
- Analyzed data and created reports for senior management.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Completed month-end and year-end closings, kept records audit-ready and monitored timely recording of accounting transactions.
- Investigated discrepancies in medical billing codes, patient information, and other data related to claims processing.
- Maintained up-to-date knowledge of third-party payer regulations concerning reimbursement practices related to medical billing.
Business Development Manager
Decodya Concepts Pvt Ltd
Kolkata
12.2018 - 06.2020
- Worked as a sales manager selling digital products such as webpages, e-commerce websites, CRM software, digital marketing services, etc.
- Used to manage a team of five personnel, and was involved in both offline and online sales and marketing.
- Used to convert cold leads into warm ones, and convert them into positive sales numbers.
- The team had a good conversion percentage, and we used to have a good number of retention and upselling numbers.
- Established new customer accounts using negotiation and sales closing abilities.
- Generated leads and capitalized on valuable business opportunities to bring in new company revenue and improve bottom line profit.
- Maintained a database of existing customers and prospective leads.
Co-Owner
Event Management company
Kolkata
01.2013 - 01.2019
- Used to set up events for marketing and promotional purposes for new products and services in Kolkata.
- Assisted in increasing the sales and revenue of the establishment by implementing different strategies according to the needs of the client.
- Maintained adherence to client-event requirements through delegation, prioritizing and management of production phases from concept to execution.
- Chose facilities, inspected spaces and planned set up and execution to exceed client expectation.
- Managed budgets, optimizing expenses to deliver high-quality events under financial constraints.
- Coordinated with vendors to ensure timely delivery of materials for events.
- Applied industry knowledge and personal expertise to customize meetings, conferences and conventions to specific standards.
- Assembled creative and innovative event attractions based on internal capabilities or outsourced to qualified vendors.
- Led volunteer teams, providing direction and support to ensure efficient task execution and team morale.
- Attended and participated in industry events.
- Managed safe and smooth food delivery at banquets, conferences and social events.
- Documented events with details in customer preferences, financial considerations and successes and failures.
- Maintained relationships with existing partners while cultivating new ones.
Associate
Infosys Pvt Ltd
Bengaluru
01.2012 - 12.2012
- I had an 'on-the-job' experience in customer service, as per the client's requirements.
- Customer complaint handling and billing were one of the primary job descriptions.
- Used to work efficiently as a team, with consistent contributions.
- Improved product knowledge on continuous basis to provide optimal service and achieve sales quotas.
- Suggested product solutions based on individual customer needs.
- Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
- Recommended improvements in products, service and billing methods to management to prevent future problems.
Industrial Trainee
Ffort Raichowk & Ganga kutir
Kolkata
01.2009 - 01.2010
- Worked as part of industrial exposure as an industrial trainee.
- Learned to work in liaison with other departments, had hands-on experience with customer handling, upselling, and positive interpersonal skills.
- Helped management stay on top of supply needs by sharing information about low or spoiled inventory.
- Prepared weekly reports summarizing customer service issues encountered during the week.
- Addressed customer complaints in a professional manner to ensure satisfaction.
- Ensured that all guests had a pleasant stay by providing excellent customer service at all times.
Education
BSc - Hotel and Hospitality Administration
IHMCTAN
Kolkata08-2011
Higher Secondary -
West Bengal Council Of Higher Secondary Education
04-2008
Secondary -
West Bengal Board Of Secondary Education
04-2006
Skills
- Data analytics and interpretation
- Business objective analysis
- Goal setting
- Client base retention
- Client acquisition
- Market research
- Customer relationship management
- Effective communication
- Industry trend monitoring
- Time management abilities
- Customer portfolio management
References
Subhankar Mukherjee, Sun Knowledge, Manager, +91 9051188829
Languages
English
First Language
Hindi
Advanced (C1)
C1
Bengali
Proficient (C2)
C2
Timeline
Business Development Manager
Ressure Consultancy services LLP
11.2023 - Current
Senior Associate
Sun Knowledge Pvt LTD
01.2021 - 01.2023
Business Development Manager
Decodya Concepts Pvt Ltd
12.2018 - 06.2020
Co-Owner
Event Management company
01.2013 - 01.2019
Associate
Infosys Pvt Ltd
01.2012 - 12.2012
Industrial Trainee
Ffort Raichowk & Ganga kutir
01.2009 - 01.2010
BSc - Hotel and Hospitality Administration
IHMCTAN
Higher Secondary -
West Bengal Council Of Higher Secondary Education
Secondary -
West Bengal Board Of Secondary Education
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