Swarnava Palit

• Managing High-value customers like- State Bank Of India, Bank of Baroda, Axis Bank, Kotak Mahindra Bank, Bank of India, Canara Bank, Sriram Finance, IDFC and others.

• Led the execution of complex projects, ensuring adherence to timelines and achieving successful delivery within budget constraints.
• Coordinated cross-functional teams to streamline project workflows, resulting in improved efficiency and on-time completion of all deliverables.
• Oversaw project execution from initiation to closure ensuring that all phases were completed on schedule and aligned with strategic objectives.
• Monitored project progress and adjusted schedules as necessary to ensure timely delivery and meet client satisfaction.
• Utilized project management tools to track deliverables, manage risks, and ensure that all project milestones were met within the stipulated deadlines.
• Implemented contingency plans to address potential delays, ensuring that projects remained on track and were delivered on time.

• Responsible for providing Customer Support and AMC business.

• Responsible for maintaining all necessary and applicable documentation
• Developed project proposals, contracts, estimates, schedules, bids etc
• Done other duties as assigned.
• Streamlined operational efficiency by identifying areas for improvement and proposing actionable solutions.
• Consistently maintained strong relationships with clients, ensuring clear communication and timely updates on project progress.
• Increased client satisfaction through analysis of project requirements and delivering high-quality results.
• Increased customer service success rates by quickly resolving issues.
• Streamlined office operations by effectively monitoring and addressing client correspondence and data communications.
• Trained and supervised employees on office policies and procedures.
• Managed 40 to 50 incoming calls and emails per day from customers.

• Responsible for providing Customer Support and AMC business
• Responsible for new Engineer’s training
• Develop timely and accurate project
• Responsible for repairing delivery strategies, monitoring tasks, timetables and milestones
• Responsible for maintaining all necessary and applicable documentation
• Provide training to direct and third-party personnel
• Developed project proposals, contracts, estimates, schedules, bids etc
• Done other duties as assigned.
• Managed 30 to 40 incoming calls and emails per day from customers.