Summary
Overview
Work History
Education
Skills
Personal Information
Personal Qualities
Timeline
Generic

VIJETA CHAUDHARY

Iglas

Summary

Dynamic Virtual Portfolio Relationship Manager with a proven track record at KOTAK Mahindra Bank, excelling in client retention and satisfaction. Leveraging strong analytical skills and ethical standards, I design tailored payment solutions while fostering deep client relationships. Committed to continuous improvement and adept at navigating banking regulations to drive success.

Overview

3
3
years of professional experience

Work History

Assistant Manager

KOTAK Mahindra Bank
Noida
07.2024 - Current
  • Building and maintaining strong, virtual relationships with clients.
  • Understanding client needs and providing tailored payment solutions through virtual interactions.
  • Managing and growing a portfolio of clients, ensuring retention and deepening relationships.
  • Addressing and resolving client inquiries and concerns promptly and effectively.
  • Ensuring high levels of client satisfaction and loyalty through proactive engagement.

Service Relationship Executive (Axis Bank Ltd)

Quess Crop Ltd
10.2022 - 07.2024
  • Handled Pan-India EDC service queries and customer escalations (PNO, CNO, Nodal).
  • Coordinated with branches/vendors to resolve issues on payments, post modifications, and terminal services.
  • Strengthened customer relationships through effective communication and problem-solving.
  • Managed documentation and provided administrative support.
  • Analyzed data using Excel (Pivot Tables, VLOOKUP) to support decision-making.
  • Conducted Excel training sessions for staff to enhance efficiency.

Education

Master of Business Administration - HR+ Marketing

Mangalayatan university
Aligarh
01.2022

Post Graduation Diploma - Computer Application

Maharshi Dayanand Saraswathi university
Ajmer, Raj
01.2020

Bachelor of science -

Dr. Bhimrao Ambedkar university
Agra
01.2019

Senior Secondary -

Sawan sr.sec SCH
Ajmer, Raj
01.2016

Higher Secondary -

Union public school
Hathras
01.2013

Skills

  • Analytical skills
  • Problem-solving skills
  • Written communication skills
  • Verbal communication skills
  • Trustworthiness
  • Discretion
  • Ethical standards
  • Knowledge of banking regulations
  • Knowledge of compliance standards
  • Interpersonal skills
  • Internet knowledge
  • Email knowledge
  • MS Office (Excel, Word, PowerPoint)
  • Organization skills
  • Passion for improvement
  • Decision making
  • Leadership
  • Time management
  • Payment solution design

Personal Information

Date of Birth: 12/30/98

Personal Qualities

  • Excellent Verbal and Personal Communication Skills
  • Excellent Organization Skills
  • Passion for Constant Improvement
  • Decision making
  • Leadership
  • Time Management

Timeline

Assistant Manager

KOTAK Mahindra Bank
07.2024 - Current

Service Relationship Executive (Axis Bank Ltd)

Quess Crop Ltd
10.2022 - 07.2024

Master of Business Administration - HR+ Marketing

Mangalayatan university

Post Graduation Diploma - Computer Application

Maharshi Dayanand Saraswathi university

Bachelor of science -

Dr. Bhimrao Ambedkar university

Senior Secondary -

Sawan sr.sec SCH

Higher Secondary -

Union public school
VIJETA CHAUDHARY