Swaroop Govind
Bengaluru
Summary
Passionate individual trying to procure a position in a reputed firm to showcase my skills aiding to the growth of company and myself. I have 3+ years of experience in banking operations process. Skilled in conducting audits and recommending solution to improve quality and productivity.
Overview
3
3
years of professional experience
Work History
Global Support Process Analyst
Bread Financial formerly Alliance Data Card Services
Bengaluru
03.2021 - Current
- Working as a Global Support Process Analyst at Bread Financial formerly Alliance Data Card Services
- Worked for several internal processes in Bread financial
- Primarily worked as a Credit Bureau dispute handler
- Worked on multiple platforms such as VCARS, EOSCARS, DOCUWARE & SQL
- I would analyze the disputes raised by our Brand Partners credit card holders and resolve their disputes in accurate and timely manner
- I would cross verify information that was updated by the credit bureau with the data that we have of our card holders
- Analyzed current and historic data to keep systems at the cutting edge of fraud detection.
- Prevented, detected and deterred cases of financial fraud and irregularities
- Was actively involved in the associate engagement committee in Bread financial
- I was also heading the fun committee as well as Rewards and recognition hosting of team ACDV in Bread financial.
- Analyzed current business processes and identified areas of improvement to increase efficiency.
Education
B.E(CIVIL) -
Visvesvaraya Technological University
12th -
10th -
Skills
- Process audits
- Project management
- Public relations
- Leadership
- Effective communication
- Critical thinking
- Emergency response
- SQL
- Financial investigation
- Adaptability
Achievements
Winner of multiple Awards as top performer and spotlight awardee in current organization.
Disclaimer
I do hereby declare that the above statements made by me are true to the best of my knowledge and belief.
Languages
Kannada
First Language
English
Upper Intermediate (B2)
B2
Malayalam
Proficient (C2)
C2
Hindi
Advanced (C1)
C1
Tamil
Upper Intermediate (B2)
B2
Personal Information
- Father's Name: Venkataramana Bhat
- Gender: Male
- Date of Birth: 10/16/97
- Nationality: Indian
- Marital Status: Single
Hobbies and Interests
- Reading novels
- Listening to music
- Cycling
Timeline
Global Support Process Analyst
Bread Financial formerly Alliance Data Card Services
03.2021 - Current
B.E(CIVIL) -
Visvesvaraya Technological University
12th -
10th -
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