Swaroopa Bhatkar
Kharghar
Summary
A highly organized and results-oriented General Manager with extensive experience in operational management, client relations, and strategic business development. With a strong background in overseeing multi-disciplinary teams, I excel at structuring complex problems, streamlining processes, and driving performance improvements across finance, HR, client service, and social media functions. I have successfully led initiatives in compliance management, financial negotiations, and internal process optimization, ensuring both operational efficiency and business growth.
My experience in managing client relationships and securing key partnerships complements my ability to communicate effectively and build trust-based relationships with diverse stakeholders. With a keen eye for both qualitative and quantitative analysis, I have contributed to strategic decisions that align business objectives with market demands.
I am passionate about contributing to high-impact projects and collaborating in dynamic, team-oriented environments where my leadership skills, problem-solving abilities, and commitment to continuous learning can make a tangible difference.
Overview
5
5
years of professional experience
Work History
General Manager
RedLotus Pharmtech Pvt. Ltd
07.2023 - Current
- Planned and directed daily operational management across HR, finance, and client service and social media teams, ensuring seamless and profitable workflow.
- Oversaw company compliance processes, including regulatory documentation, operational adherence to statutory guidelines.
- Managed client invoicing processes, ensuring timely, accurate billing and financial documentation.
- Led financial negotiations with clients, determining service pricing, contract terms, and payment schedules aligned with project scope and business objectives.
- Spearheaded internal process improvements and operational policies, streamlining project workflows, reporting structures, and compliance procedures.
- Prepared and monitored annual financial plans, P&L reports, and operational budgets, maintaining fiscal discipline and resource optimization.
- Led strategic business development initiatives, securing key client partnerships and increasing project acquisition through targeted outreach and proposal management.
- Mentored and managed a multi-disciplinary team, facilitating recruitment, performance evaluations, and professional development initiatives to build a growth-focused, collaborative culture.
- Represented the firm at external stakeholder meetings, industry events, and professional conferences to expand business visibility and market presence.
Content Editor & Social Media Manager
RedLotus Pharmtech Pvt. Ltd
09.2020 - 06.2023
- Coordinated content development and managed social media handle for organisation.
• Designed Google Forms-based surveys for internal assessments and client projects.
• Assisted in conceptualising, documenting, and presenting research findings to management teams.
• Led social media research content creation and public communication strategies.
• Reviewed, edited and proofread content to ensure accuracy and quality standards were met.
• Collaborated with designers, developers and other stakeholders in the production process of content pieces.
Teaching Assistant (TA)
Indian Institute of Technology, Gandhinagar
01.2018 - 01.2020
- Supported Professors to create a study plan and scheduled classes for Undergraduate and Post Graduate students.
- Managed administrative duties and assisted in grading of students.
- Conducted journal checking, project evaluation, and mentored students on assignments.
- Contributed to qualitative writing modules and classroom instruction.
Education
Executive Management Development Program - Business Administration
Indian Institute of Management (IIM), Kozhikode
Kozhikode, Kerala11-2024
Master of Arts - Society and Culture
Indian Institute of Technology (IIT), Gandhinagar
Gandhinagar, Gujarat08-2020
Bachelor of Arts - Sociology
St. Xavier’s College, Mumbai
Mumbai, Maharashtra05-2018
Skills
- Qualitative research design
- Desk research
- Fieldwork
- MS Office
- SPSS
- Tableau
- Thematic analysis
- Qualitative data management
- Google Forms
- Survey creation
- Data collection
- Preliminary analysis
- Digital ethnography
- In-depth interviews
- Focus group discussions
- Participant observation
- AI tools
- Prompt engineering
- Content creation
- Research synthesis
- Proposal drafting
- Idea generation
- Training modules
- Research report
- iMovie
- Virtual DJ
- Project management
- Client relationship management
- Team leadership
- Effective communication
- Team player
- Exceptional interpersonal communication
- Account management
- Relationship building
- Vendor partnerships
- Cross-cultural communications
Certification
- PH557x: Lessons from Ebola: Preventing the Next Pandemic (Harvard EdX)
- UGC NET Qualified in Sociology (2022)
- CAT Qualified (2022)
Research Projects And Papers
- Engineered Beauty (MA Thesis) – Qualitative study on body politics, cosmetic surgery, and middle-class consumer culture in urban India
- Pretty Woman: A Sociological Analysis of Film & Body Norms
- The Writings on the Wall: Film-Based Discourse Analysis on Religion and Identity
- English-Speaking Female Domestic Workers: New Managerial Roles & Inequalities
- Changing Consumer Patterns in Post-Liberalization India
- The Smaller things in life: Study of sleeping patterns, eating habits and social media usage (Quantitative and Qualitative Analysis)
- A Conversation Between Bhagat Singh and Karl Marx – Qualitative historical narrative reconstruction
- Sustainability for SaiBoon Lifecare Ltd. (IIMK Capstone Project)
Qualitative Research Skills
- Extensive experience in qualitative research design, desk research, and fieldwork
- Proficient in Microsoft Excel for data management, analysis, and visualisation in both qualitative and quantitative research
- Skilled in using Tableau for visualizing social trends, coding qualitative responses, and mapping demographic patterns in research datasets
- Proficient in Proficient in SPSS for statistical analysis of sociological survey data
- Experienced with Google Forms for survey creation, data collection, and preliminary analysis
- Skilled in digital ethnography, in-depth interviews, focus group discussions, and participant observation
- Proficient in using ChatGPT and AI-powered applications for qualitative research support, content creation, deskresearch synthesis, proposal drafting, and idea generation
- Expertise in creating training modules, research reports, and stakeholder presentations
- Field visit experience: Spiti Valley (ethnographic study), Lothal, Modhera, Old Ahmedabad City
Tools And Software
- Tableau, SPSS (Qualitative coding, analysis and presentation)
- Google Forms & Sheets (Survey design, data collection, and basic analysis)
- MS Office (Word, Excel, PowerPoint)
- IMovie, Virtual DJ (Basic media editing for digital storytelling)
Extracurricular And Leadership
- Trained Kathak performer (ongoing)
- Training in Mixed Martial Arts
- Executive committee roles in college cultural and research fests
- State-level football player
- Film direction, creative writing, and digital content production
Languages
- English
- Hindi
- Marathi
Timeline
General Manager
RedLotus Pharmtech Pvt. Ltd
07.2023 - Current
Content Editor & Social Media Manager
RedLotus Pharmtech Pvt. Ltd
09.2020 - 06.2023
Teaching Assistant (TA)
Indian Institute of Technology, Gandhinagar
01.2018 - 01.2020
Executive Management Development Program - Business Administration
Indian Institute of Management (IIM), Kozhikode
Master of Arts - Society and Culture
Indian Institute of Technology (IIT), Gandhinagar
Bachelor of Arts - Sociology
St. Xavier’s College, Mumbai
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