Swaroop Mohan
Kochi
Summary
An experienced IT Engineer with a demonstrated history of working in the internet industry. Skilled in Web-based projects (PHP, Wordpress, Enterprise Software), Digital Marketing, Customer Relationship Management (CRM), and IT Strategy. Committed to leveraging expertise in IT support to enhance user experience and drive business growth.
Overview
11
11
years of professional experience
Work History
Consulting freelancer
MDVIC
Victoria, Melbourne
08.2024 - 03.2026
- Developed requirement based website in Laravel with MySQL backend.
- Created & setup social media pages.
- Developed content & performed ads for marketing materials, events and social media platforms to enhance brand visibility.
- Created engaging visual presentations to effectively communicate ideas and project proposals.
Head of Operations
Addax Digital
Kochi
09.2020 - 08.2024
- Oversaw daily operations to ensure efficiency and alignment with company goals.Developed and implemented strategic plans for operational improvements and resource management.
- Analyzed customer feedback to identify opportunities for process optimization.Coordinated cross-departmental communication to enhance collaboration and project execution.
- Mentored staff on best practices for process optimization and workflow management.Provided leadership, mentorship, and guidance to team members in order to foster a collaborative work environment.
Social Media Manager
Addax Digital
Kochi
11.2019 - 09.2020
- Developed engaging content strategies for diverse social media platforms.Analyzed audience insights to refine content and improve user interaction.Managed social media campaigns to enhance brand visibility and engagement.Monitored trends and competitor activity to inform strategic decisions.
- Prepared monthly calendar to manage online content across multiple platforms.Tracked social media metrics to determine audience growth rate, volume and reach.Designed promotional materials using graphic design software applications.
- Researched industry trends and competitors' activities to develop new ideas for content creation.Directed social media and digital marketing strategy and initiatives to promote brand building, guest retention and revenue-focused activities.
- Led social media training sessions for staff to enhance their understanding of best practices and brand voice consistency.
Technical lead (Web Development-Digital Marketing
Adox Global Pvt Ltd
Kochi
06.2017 - 11.2019
- Led technical teams to design and implement web-based (Php & WordPress ) & software solutions. Collaborated with cross-functional teams to define project requirements.
- Managed project timelines and coordinated deliverables across departments.Conducted code reviews to ensure quality and compliance with standards.
- Connected with clients to identify needs and provide helpful solutions. Provided company users with tech support for IT problems and account maintenance.
Sales Engineer
Social Pulsar
Kochi
02.2016 - 12.2017
- Supported leadership with development of marketing and sales plans by providing sales data and sharing customer insights. Conducted product demonstrations to showcase features and benefits to potential customers.
- Engaged with cross-functional teams to ensure alignment on customer solutions.
Co-Founder cum Web developer
Dewstrap Technologies
Kochi
09.2015 - 03.2017
- Developed innovative software solutions to enhance operational efficiency and user experience.
- Created and maintained corporate website, marketing materials, and social media accounts. Establish relationships with key customers, vendors, and partners.
Education
B.Tech - Information Technology
College of Engineering & Management
Punnapra, Alappuzha08-2015
B.Tech - Electrical & Electronics Engineering
Royal College of Engineering & Technology
Thrissur12-2007
+2 - Computer Science
Government HSS
Aravukad08-2002
10th -
Maria Montessori Central School- CBSE
Ambalapuzha05-2000
Skills
- Project management
- Data analysis & Process optimization
- IT support & Customer relationship management
- Strategic planning & Brand management
- Operations oversight & implement effective digital marketing strategies
Timeline
Consulting freelancer
MDVIC
08.2024 - 03.2026
Head of Operations
Addax Digital
09.2020 - 08.2024
Social Media Manager
Addax Digital
11.2019 - 09.2020
Technical lead (Web Development-Digital Marketing
Adox Global Pvt Ltd
06.2017 - 11.2019
Sales Engineer
Social Pulsar
02.2016 - 12.2017
Co-Founder cum Web developer
Dewstrap Technologies
09.2015 - 03.2017
B.Tech - Information Technology
College of Engineering & Management
B.Tech - Electrical & Electronics Engineering
Royal College of Engineering & Technology
+2 - Computer Science
Government HSS
10th -
Maria Montessori Central School- CBSE