Swarup Suryawanshi
Pune
Summary
Resourceful System Administrator consistently responds to wide range of technical challenges with focused and creative approach. Highly effective at problem solving and decision making. 4.4 years of progressive IT experience.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Associate System Administrator
Icertis Solution Pvt. Ltd.
Pune
11.2020 - Current
- As part of Icertis Global IT team, providing support for users around US, German, and India as well
- Worked on Fresh Service ticketing tool as an admin for its operations and customization
- Work experience of Microsoft Azure Intune portal with Admin access (Azure PIM access)
- Adding/removing user or asset from Group policy
- Troubleshooting for Group polices
- Add/remove machine from Intune
- If any security incident generates so have access to wipe or delete the machine from Intune so that we can save company data from being stolen
- Have admin access for Microsoft Office 365 admin center
- Create/Delete outlook DL/DDL/Mail-enabled Group/Shared Mailbox as requested
- Troubleshooting Outlook issues, Mail flow, applying archive policy etc
- License purchasing Have access to change/reset password of any user
- Worked with On-premises Active directory
- Have access to update information of user i.e., Name, Contact details, Manager update etc
- Have access to unlock user account
- Handling virtual machine level issues for organization
- Updating WVD on monthly basis
- Troubleshooting of WVD issues from MS Azure portal
- Having knowledge about Service now Tool for Ticket creation, SLA, Ticket Category etc
- Worked on various tickets like Outlook issue, Teams issue, VPN issue, Hardware issues, access level issues, Password related issue, account level issue etc
Technical support Engineer
Cognizant Technology Solutions
Pune
07.2019 - 11.2020
- Worked as Phoenix software team lead for Cognizant, Pune location
- Supported for 50+ projects like John Deer, Credit Suisse, Bank of Ireland, TriZetto, UBS etc
- Supported for various corporate client meetings as IT POC
- Proficient in understanding business processes/requirements/issues of the users and provide them the better solutions with a minimal escalation
- Worked on the hardware/software request of the users of Cognizant various projects and provide them the service within a timeline to enhance the productivity of the project
- IBM Remedy Ticketing Tool-Worked on Defined SLA as per customer to resolve the Tickets
- Worked with Stakeholder for implementing Service request, Incidents, and inventory management
- Working on SCCM Admin Consoles for Patching and software inventory
- Configure & troubleshooting for MS Outlook
- Installation & troubleshooting of Different Software (Citrix Client, Microsoft Products) Following standard process created by the Cognizant Infra Service team.
Education
Master of Science - Computer And Information Sciences
Smt. Kasturbai Walchand College
Sangli05-2018
Skills
- Experienced in IT security, incident, and event management and EUCS Operations
- Worked on multiple projects Audit includes Health Care, Banking and Financial services, Insurance Etc
- Hands on experience on Microsoft Azure, SCCM server, On-Prem AD
- Basic exposure in Information security and Security Incident and Event management
Other Skills And Certifications
- Worked on Fresh-Service and BMC Ticketing tool/Phoenix S/W tool.
- Workable knowledge MS-Office Application.
- Microsoft Technology Associate Certified (OS Fundamentals).
- Successfully Completed following training from SEED InfoTech, Pune
- CompTIA N+
- MCSA 2016 (Microsoft Certified Solutions Associate)
- Successfully completed following online courses:
- Udemy - MS-900:Microsoft 365 & Office 365 Administration Fundamentals
- LinkedIn Leaning - Learning Cloud Computing: Core Concepts
- LinkedIn Leaning - Microsoft Azure Fundamentals (AZ-900)
Basic Educational Qualification
- 2016 Bachelor of Computer Science from Shivaji University, Kolhapur.
- 2013 HSC (Higher Secondary Certificate) Examination from Maharashtra State Board.
- 2011 SSC (Secondary School Certificate) Examination from Maharashtra State Board.
Job Skills And Soft Skills
- Ability to work as a team or an Individual.
- Committed to work in project deadlines and schedules.
- Organized and well-structured at work.
- Ability to grasp and learn new Technology quickly & accurately.
- Flexibility & Adaptability.
Personal Information
- Date of Birth: 21/12/1995
- Nationality: Indian
- Marital Status: Married
Certification
- Microsoft Technology Associate Certified (OS Fundamentals).
- Successfully Completed following training from SEED InfoTech, Pune o CompTIA N+ o MCSA 2016 (Microsoft Certified Solutions Associate)
- Successfully completed following online courses:
- MS-900:Microsoft 365 & Office 365 Administration Fundamentals
- Learning Cloud Computing: Core Concepts
- Microsoft Azure Fundamentals (AZ-900
Languages
Marathi, English, Hindi
Disclaimer
I hereby declare that above mentioned information is correct to best of my knowledge, and I bear the responsibility of correctness of above-mentioned particulars.
Timeline
Associate System Administrator
Icertis Solution Pvt. Ltd.
11.2020 - Current
Technical support Engineer
Cognizant Technology Solutions
07.2019 - 11.2020
Master of Science - Computer And Information Sciences
Smt. Kasturbai Walchand College
Similar Profiles
Deepak JindalDeepak Jindal
NA at Icertis Solution Pvt LtdNA at Icertis Solution Pvt Ltd
Vaishnavi DeshmukhVaishnavi Deshmukh
Functional Consultant - Customer Support at Icertis Solution Private LimitedFunctional Consultant - Customer Support at Icertis Solution Private Limited
Ankush SawargaonkarAnkush Sawargaonkar
Lead Software Engineer at Icertis Solutions PVT LTD-Icertis Contract IntelligenceLead Software Engineer at Icertis Solutions PVT LTD-Icertis Contract Intelligence
Ravi SinhaRavi Sinha
Principal Technical Product Manager at Bajaj Finserv Health LimitedPrincipal Technical Product Manager at Bajaj Finserv Health Limited
Saurabh ShahaneSaurabh Shahane
Senior Software Engineer - Lead at Globant India Private LimitedSenior Software Engineer - Lead at Globant India Private Limited