At Truglobal Software India Pvt Ltd, I excelled in enhancing system security and user access management through expert Active Directory and Azure administration. My implementation of DevOps and containerization with Kubernetes streamlined operations, while my proficiency in PowerShell scripting and incident management with SNOW and ServiceNow significantly improved IT service resolution efficiency. Demonstrated strong problem-solving skills and technical acumen.
Overview
1
1
year of professional experience
Work History
Associate System Administrator
Truglobal Software India Pvt Ltd
05.2024 - Current
Managed Active Directory (AD) and Azure environments to ensure user access and security protocols were maintained.
Utilized BigFix Client for endpoint management and software distribution across the organization.
Implemented DevOps practices to streamline development and operational workflows.
Deployed and managed containerized applications using Kubernetes.
Developed automation scripts with PowerShell and Windows Batch for system administration tasks.
Provided Level 1 Windows support, troubleshooting hardware and software issues for end users.
Monitored and responded to incidents as part of the Network Operations Center (NOC) team.
Applied knowledge of network security concepts to enhance system integrity and data protection.
Managed SNOW Incident Management for tracking and resolving IT service incidents.
Created and managed change requests and RITMs in ServiceNow for server operations.
Familiar with monitoring tools such as SolarWinds, Grafana, and Zabbix for system performance analysis.
Worked with LDAP for directory services and user authentication.
Education
Bachelor of Engineering Technology - Computer Science
Jain University
Bangalore
06.2023
Skills
Active Directory (AD) and Azure Management
Level 1 Windows Support
Network Operations Center (NOC) Experience
Network Security Concepts Awareness
SNOW Incident Management
ServiceNow Change Management and RITMs
Monitoring Tools: SolarWinds, Grafana, Zabbix
LDAP Knowledge
Languages
Telugu
Advanced (C1)
Hindi
Advanced (C1)
Kannada
Advanced (C1)
Timeline
Associate System Administrator
Truglobal Software India Pvt Ltd
05.2024 - Current
Bachelor of Engineering Technology - Computer Science
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