Swarup Kumar Patnaik
Bhubaneswar
Summary
Key Account Management professional with strong experience managing strategic enterprise customers in the cement and manufacturing domain, including Vicat-Bharathi Cement and UltraTech Cement (Aditya Birla Group). Demonstrated expertise in end-to-end solutions across order management, in-plant, and en-route operations, covering implementation, system integration, and post-deployment support. Adept at driving cross-functional collaboration with plant operations, central IT, logistics teams, and hardware teams to ensure seamless execution, SLA adherence, and operational continuity. Experienced in requirements gathering, issue resolution, and continuous improvement initiatives, with a strong focus on driving customer satisfaction.
Overview
5
5
years of professional experience
Work History
Key Account Manager
Autoplant Systems India Pvt Ltd
Mumbai
12.2021 - Current
- Managed key client relationships to ensure satisfaction and retention.
- Coordinated cross-functional teams to deliver tailored solutions for clients.
- Conducted meetings with clients to discuss their objectives, challenges, and strategies.
- Established strong relationships with clients through regular communication and follow-up activities.
- Managed the relationship between internal teams and external customers.
- Resolved conflicts between customers and other departments by identifying root causes and proposing solutions.
Partner Sales Representative
Prudent Corporate
Bhubaneswar
02.2021 - 05.2024
- Developed strong relationships with key partners to enhance sales strategies.
- Provided training on product features and benefits, as well as best practices for successful selling.
- Communicated regularly with internal departments such as marketing, finance, operations, regarding partner-related matters.
Education
MBA - Marketing And Operation Management
ICFAI Business School
Hyderabad02-2022
B.Tech - Mechanical Engineering
Institute Of Technical Education & Research
Bhubaneswar05-2019
Senior Secondary - Science
Kendriya Vidyalaya No.1
Bhubaneswar05-2015
Skills
- Customer relationship management
- Cross-functional collaboration
- Adaptive communication
- Data analysis
- Teamwork and collaboration
- Conflict resolution
- Product knowledge
Languages
English
Proficient (C2)
C2
Hindi
Proficient (C2)
C2
Odia
Proficient (C2)
C2
Timeline
Key Account Manager
Autoplant Systems India Pvt Ltd
12.2021 - Current
Partner Sales Representative
Prudent Corporate
02.2021 - 05.2024
MBA - Marketing And Operation Management
ICFAI Business School
B.Tech - Mechanical Engineering
Institute Of Technical Education & Research
Senior Secondary - Science
Kendriya Vidyalaya No.1