Swatantra Singh

• Increased client satisfaction by building strong relationships and addressing their needs promptly.
• Maintained high client retention rate by providing exceptional customer service and anticipating client needs.
• Managed a diverse portfolio of accounts, ensuring timely communication and effective problem resolution.
• Successfully resolved escalated issues, preventing potential loss of valuable clients while maintaining positive relationships with all parties involved.

Handling account of Top Banking, Healthcare and Financial Client across US.Managing MSP/VMS and delivery of candidate
Single Point of Contact to Deal with MSP/VMS from getting requirement to delivery.
Taking Care of Healthcare VMS , and leading the Clients Call for better execution of work.
Engaged in diverse job requirements spanning IT, Non-IT, Banking, Contract, and Cyber Security sectors, all with a focus on candidates possessing various clearances, such as Active TS, SCI, CI, FSP, SSBI, and Polygraph, for esteemed Government and Federal Agencies.

Our extensive experience encompasses collaboration with startup companies, Fortune 500 enterprises, and federal agencies. Furthermore, we are well-versed in utilizing a range of job boards, including LinkedIn RPS, Monster, Dice, CareerBuilder, The Ladder, and related platforms.

Delivery Management: Led the delivery team, focusing on IT contractor placements through various channels, including direct end clients and MSP accounts.
Process Improvement: Developed and refined processes to improve efficiency and client satisfaction, leveraging best practices in staffing and recruitment.
Cross-Functional Leadership: Bridged gaps between sales, recruiting, and HR functions, contributing to the company's overall success and growth.

Proficiency in crafting effective Boolean keywords enables us to source candidates skillfully through LinkedIn, LinkedIn RPS, CareerBuilder, Monster, Dice, and The Ladders, tailored to meet our clients' specific requirements.