Swathi Agarwal

Professional Experience
Informatica – Professional Services Consultant
April 2023 – Present

• Highlights:Spearheaded cross-functional teams to deliver multiple end-to-end MDM enhancements ensuring timely project delivery and adherence to quality standards.
  Mentored junior associates, conducting knowledge-sharing sessions and building team proficiency in Informatica MDM tools and processes.
  Defined best practices for incident management and change requests, significantly reducing resolution times and enhancing client satisfaction.
  
• Key Projects:
  Axis Bank: Worked on optimization of match rules through 20+ PoCs, aligning with client requirements while ensuring high performance.
  Oversaw automated reconciliation of mismatches in Retail and Corporate MDM, resolving data consistency issues and improving system reliability.
  Worked to resolve issues brought up in RBI audit reviews, proactively addressing concerns on fuzzy matching. Automated Rejects monitoring which shared a daily report of the rejects along with the reason for immediate action. Automated realtime API calls monitoring which gave a daily report and further worked on the system to and brought the failures down to less than hundreds from thousands by focusing on performance.
  Ulta Beauty:Delivered business-critical enhancements for Supplier 360, including external call improvements and vendor portal updates.
  Established an automated reporting processes to identify and address data discrepancies, reducing incident frequency.
  Worked and guided the team on the implementation of monitoring agents, minimizing application downtime and increasing system resilience. Worked on building a E2E automated system for updating the Payment types from FIS to SAP via MDM.
• AXA : Worked on process establishment regarding SLA adherence and generating monthly reports for review and ensuring 100% adherence
  HollyFrontier Sinclair: Worked on the creation of reusable automation components for corrupted task identification, improving operational efficiency.
  
  
  

Informatica – Professional Services Associate Consultant
August 2020 – March 2023

• Collaborated on MDM implementation projects, supporting enhancements and incident resolution across diverse industries. Built custom automated enhancements for multiple customers which monitored critical aspects of the projects
• Key Contributions:
  AXA Financial Services:Automated batch history tracking and developed failure-capture mechanisms, minimizing downtime and enhancing data load processes.
  Delivered comprehensive analyses of incidents regarding data discrepancies and change requests, ensuring timely resolutions.
  Axis Bank:
  Supported disaster recovery drills and authored detailed SOPs for operational continuity. Worked on multiple RCAs for data discrepancies.

Ulta Beauty:

Assisted in creating processes for vendor onboarding and data integrity monitoring, reducing operational inefficiencies.