SWATHI BHARATH U B
ERNAKULAM
Summary
Customer-focused individual with a passion for delivering exceptional service. Strong interpersonal skills with a talent for effectively addressing concerns. Committed to improving customer satisfaction and driving positive outcomes.
Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
2
2
years of professional experience
Work History
CUSTOMER RELATION EXECUTIVE,RECEPTIONIST
JOSCO JEWELLERS CORPORATE OFFICE
ERNAKULAM
06.2023 - Current
- Answered multi-line telephone with polite tone of voice to provide general information and answer inquiries.
- Greeted visitors entering establishment to determine nature and purpose of visit.
- Organized and scheduled office events, meetings, and conferences, including logistics and attendee management.
- Performed other duties as assigned by executive team members.
- Investigated and analyzed client complaints to identify and resolve issues.
- Performed data entry and other administrative tasks to support departments.
- Created spreadsheets tracking customer feedback data for management review.
Education
BACHELOR OF COMPUTER APPLICATION, MASTER OF COMPUTER APPLICATION - Computer Science
GOVT.HIGH SCHOOL ORKKATTERY,ERAMALA
ORKKATTERY05-2014
Skills
- Excellent communication
- Teamwork and collaboration
- Public speaking
- Friendly, positive attitude
- Team management
- Time management
Languages
Malayalam
First Language
English
Advanced (C1)
C1
Timeline
CUSTOMER RELATION EXECUTIVE,RECEPTIONIST
JOSCO JEWELLERS CORPORATE OFFICE
06.2023 - Current
BACHELOR OF COMPUTER APPLICATION, MASTER OF COMPUTER APPLICATION - Computer Science
GOVT.HIGH SCHOOL ORKKATTERY,ERAMALA