SWATHI KARWA
CS Associate
Hyderabad
Summary
I want to succeed in an environment of growth and excellence to meet personal and organizational Goals. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
4
4
years of professional experience
5
5
years of post-secondary education
1
1
Language
Work History
CS Associate
08.2020 - 02.2021
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Processed customer adjustments to maintain financial accounts.
- Recommended products to customers, thoroughly explaining details.
- Provided primary customer support to internal and external customers.
process associate
02.2018 - 02.2019
- Determined and recommended methods to implement improvement opportunities.
- Reviewing the content on the platform.
- Working on different contents as per client's needs and taking action according to the company's policies.
- Worked on highly disturbing content on the platform to keep the platform clean as per society's point of view.
Process Associate
Genpact
Hyderabad
06.2015 - 12.2016
- Contacted internal and external customers to obtain documentation to support invoices and claims.
- Posted cash receipts to customer accounts to maintain current and accurate account balances.
- Worked under B2B process, where we used to contact customers through call and take the remittance advices and post the payment.
- Worked on emails from the customers of remittance advices and clear the payments ASAP.
- Worked on allocation of work to team members with the help of MS. Excel.
- Worked on searching the contact numbers of the customers to help the team to get the remittance advices.
analyst
Randstad
10.2012 - 05.2013
- Checked map layers to promote accuracy, identifying and marking errors and making corrections.
- Worked on mapping process with the help of GPS tracker for international countries.
- Worked on railway mapping with the help of GPS tracker.
- Updating the maps as per the requirements.
Education
Bachelor of Commerce -
St.Josephs Degree & PG College
Hyderabad 06.2009 - 04.2012
Intermediate - Commerce
Board of Intermediate Education
Hyderabad 06.2007 - 03.2009
High School Diploma -
Midas High School
Hyderabad 06.2006 - 03.2007
Skills
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Additional Information
- Worked on SAP tool for company requirements. Worked on SRT tool for company requirements.
Timeline
CS Associate
08.2020 - 02.2021
process associate
02.2018 - 02.2019
Process Associate
Genpact
06.2015 - 12.2016
analyst
Randstad
10.2012 - 05.2013
Bachelor of Commerce -
St.Josephs Degree & PG College
06.2009 - 04.2012
Intermediate - Commerce
Board of Intermediate Education
06.2007 - 03.2009
High School Diploma -
Midas High School
06.2006 - 03.2007
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