M Bharathi
Hyderabad
Summary
To be an active part of a growth oriented concern which gives me the opportunity to exploit my worth and opens the doors for me to move ahead and stabilize my future professional career.
Overview
4
4
years of professional experience
Work History
CS Associate
Amazon India Pvt ltd
Hyderabad
09.2023 - Current
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Identified needs of customers promptly and efficiently.
- Answered customer inquiries regarding product features, pricing plans and orders.
- Assisted customers with price checks, lifting heavy items and addressing other inquiries.
- Monitored customer issues to deliver best resolution course, following steps involved for appropriate procedures.
- Oversaw warranty counseling process to manage expense controls.
- Assessed customer satisfaction levels throughout the interaction process.
- Followed established protocols for escalation of unresolved customer issues to appropriate personnel.
- Resolved customer complaints in a timely manner while maintaining a positive attitude.
- Developed an understanding of customer needs by actively listening during conversations.
CS Representative
HDFC Bank
Hyderabad
08.2019 - 09.2021
- Promoted all financial products by maintaining excellent service offering knowledge.
- Established new accounts for high net worth individuals and serviced existing accounts to maximize revenue Handling and maintenance of confidential client documentation.
- To handle balance enquiries/ brief transaction queries/ statement or balance confirmation certificate issuance to customers.
- Recording complaints as per the specified process and ensure that complaints are resolved quickly and avoid the situation where it may get escalate.
- Assisted in organizing and overseeing assignments to drive operational Excellence
- Maintain detailed tracking of KYC file status and other customer activities.
- And responded to customer concerns with friendly and knowledgeable service.
Education
MBA - Finance
Saanvi PG College
Hyderabad12-2020
Bcom Computers -
Veda Degree College
Hyderabad05-2018
MEC -
Sri Gayatri Jr College
Hyderabad05-2014
SSC -
Pragna Convent School
Guntur, AP05-2012
Skills
- MS Excel
- Multi Tasking
- Decision Making
- Problem Solving
- Time Management
Additional Information
- Name : M. Bharathi
- Father's Name : M Venkata Ratnam
- Date of Birth : 05-02-1996
- Gender : Female
- Languages : English , Hindi , Telugu
- Address : Champapet Hyderabad (500059)
DECLARATION: I hereby declare that the information furnished above is true to the best of my knowledge and belief.
Timeline
CS Associate
Amazon India Pvt ltd
09.2023 - Current
CS Representative
HDFC Bank
08.2019 - 09.2021
MBA - Finance
Saanvi PG College
Bcom Computers -
Veda Degree College
MEC -
Sri Gayatri Jr College
SSC -
Pragna Convent School