Summary
Overview
Work History
Education
Skills
Additional Information
Timeline
Generic

M Bharathi

Hyderabad

Summary

To be an active part of a growth oriented concern which gives me the opportunity to exploit my worth and opens the doors for me to move ahead and stabilize my future professional career.

Overview

4
4
years of professional experience

Work History

CS Associate

Amazon India Pvt ltd
Hyderabad
09.2023 - Current
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Identified needs of customers promptly and efficiently.
  • Answered customer inquiries regarding product features, pricing plans and orders.
  • Assisted customers with price checks, lifting heavy items and addressing other inquiries.
  • Monitored customer issues to deliver best resolution course, following steps involved for appropriate procedures.
  • Oversaw warranty counseling process to manage expense controls.
  • Assessed customer satisfaction levels throughout the interaction process.
  • Followed established protocols for escalation of unresolved customer issues to appropriate personnel.
  • Resolved customer complaints in a timely manner while maintaining a positive attitude.
  • Developed an understanding of customer needs by actively listening during conversations.

CS Representative

HDFC Bank
Hyderabad
08.2019 - 09.2021
  • Promoted all financial products by maintaining excellent service offering knowledge.
  • Established new accounts for high net worth individuals and serviced existing accounts to maximize revenue Handling and maintenance of confidential client documentation.
  • To handle balance enquiries/ brief transaction queries/ statement or balance confirmation certificate issuance to customers.
  • Recording complaints as per the specified process and ensure that complaints are resolved quickly and avoid the situation where it may get escalate.
  • Assisted in organizing and overseeing assignments to drive operational Excellence
  • Maintain detailed tracking of KYC file status and other customer activities.
  • And responded to customer concerns with friendly and knowledgeable service.

Education

MBA - Finance

Saanvi PG College
Hyderabad
12-2020

Bcom Computers -

Veda Degree College
Hyderabad
05-2018

MEC -

Sri Gayatri Jr College
Hyderabad
05-2014

SSC -

Pragna Convent School
Guntur, AP
05-2012

Skills

  • MS Excel
  • Multi Tasking
  • Decision Making
  • Problem Solving
  • Time Management

Additional Information

  • Name : M. Bharathi
  • Father's Name : M Venkata Ratnam
  • Date of Birth : 05-02-1996
  • Gender : Female
  • Languages : English , Hindi , Telugu
  • Address : Champapet Hyderabad (500059)

DECLARATION: I hereby declare that the information furnished above is true to the best of my knowledge and belief.

Timeline

CS Associate

Amazon India Pvt ltd
09.2023 - Current

CS Representative

HDFC Bank
08.2019 - 09.2021

MBA - Finance

Saanvi PG College

Bcom Computers -

Veda Degree College

MEC -

Sri Gayatri Jr College

SSC -

Pragna Convent School
M Bharathi