Swathi Kumaraswamy

RESPONSIBLITIES

• Manage the Planning, design and implementation of Enterprise Environment
• Maintaining smoother project execution keeping our SLA, customer's deadlines, and practical feasibility into account
• Ensuring timely execution without any escalations and ensuring good customer experience
• Providing focused delivery of all aspects of project management, project scope definition, scheduling, resource management, and consistent project documentation and reporting.
• Works with customers to monitors projects & update project trackers
• Training and mentoring new team members on methodologies and best practices. Focus on customer satisfaction and proactive escalation.
• Coordinated with cross-functional teams to resolve project issues and mitigate risks.
• Monitor and track scope, cost, schedule, resource utilization.
• ACHIEVEMENTS:

Received certificate of excellence by the global VP for managing and resolving an APJ level escalation and securing a CSAT from customer

• Communicated all learning and performance objectives, schedules, and training assessments to upper management.
• Monitored and evaluated training performance to determine quality and cohesiveness.
• Responsible for administrative processes in support of classroom, live and web-based training programs developed, deployed and delivered for each training program.
• Provided logistical information to the office, via email, as to team composition, program agenda, travel dates and contact information per training
• Publishing the monthly training calendar. Responsible for documentation of all training events
• Monitoring budget to ensure that training costs do not exceed allocated funds.
• Collaborated with customer experience manager to develop customer experience training
• Analyzed effectiveness of training programs at all levels and recommended updates.

RESPONSIBILITIES

• Supporting National Distributors of Dell for Supply Chain View QoQ Growth to Leaders.

• Publishing SOH tracker on daily basis to Sales, Leadership Team and all the partners.

• Coordinating with Documentation team for permit clearance for all the invoiced orders. Also with logistics team for all orders shipment connection on daily basis.

• Coordinating with almost 100+ Account managers for order wise update and relaying the same to delivery partner

• Working on more than 30 days ageing orders with cross functional teams and closing it on priority.

• Working with Factory, LSP & Customer Care Team on the Material Not Received (MNR), Short Shipment Cases (SS), Wrong and Damaged cases.
• Programs Data Validation for Payouts
• Communicating with partners and Distributors for Tax Invoices
• Validating submitted invoices by Partners and processing the same to Finance team for Payouts.
• Calling and Educating Partners about Payouts process and eligibility.

ACHIEVEMENTS

• Received awards on metrics and dedication of performance in rapidly changing, fast-paced environment.

• Won Bronze award twice for executing order tracking and Deliveries (30k UNITS) on time.

• Won Inspire award for execution of ageing order (800 units to 150 units) mapping and reduction of ageing buckets.

• Assisting project managers teams with the coordination of resources, equipment, meetings, and information
• Organizing projects with the goal of getting them completed on time
• Assigning tasks to internal teams and assist with schedule management
• Scheduling meetings, both within the team and with external parties

• Managing the Training programs on a Monthly Quarterly and yearly Basis.

• Preparing and Managing the Training Calendar.

• Managing the Training Curriculum and preparing the Training Content based on the Training Programs.

• Sourcing Trainers based on the profiles of the Training Curriculum

· Understanding of Manual Test Cases.

· Development of Test Cases.

· Execution of Manual Test Cases in Quality Center 10.0.

· Reviewing the test cases.

· Defect Tracking.