Swathi Raikwar
Implementation Consultant
Surrey
Summary
Multi-tasking Consultant well-known for successfully taking projects from beginning stages to completion. Polished and professional offering proficiency in Python technology. Commended for consistently meeting new technical challenges and finding solutions to satisfy customer needs.
Overview
6
6
years of professional experience
7
7
years of post-secondary education
Work History
Lead Consultant - Implementation Conversion
FIS Global
Pune
08.2021 - 09.2022
- Prepared project lifecycle documentation and project management plans.
- Determined areas for improvement and implemented processes to alleviate problems.
- Analyzed requirements, developed cost estimates, evaluated alternative solutions and supported information system acquisition and implementation.
- Developed custom solutions based upon clients' strict requirements.
- Gathering insights from given data and understanding patterns and making predictions using powerful visualizations.
- Created data visualization graphics, translating complex data sets into comprehensive visual representations.
Python Developer
Quess Corp Staffing
Pune
11.2020 - 08.2021
- Worked independently to design, develop and test code.
- Identified possible system enhancements to improving functionality and streamline administration.
- Collaborated with quality assurance team to verify correct implementation of software development changes.
- Followed best practices with code development, maintenance and testing to improve solution design.
- Collaborated closely with team to create story points and sprint planning.
- Integrated Java-based web services into database management projects using Python.
Customer Relations Associate
Tech Mahindra Business Services
Pune
02.2018 - 02.2020
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Educated customers about billing, payment processing and support policies and procedures.
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
Senior Software Engineer
Capgemini
Hyderabad
06.2015 - 08.2017
- Trained and mentored junior developers and engineers, teaching skills in Agile Testing and automation and working to improve overall team performance.
- Worked with software development and testing team members to design and develop robust solutions to meet client requirements for functionality, scalability and performance.
- Tested methodology with writing and execution of test plans, debugging and testing scripts and tools.
- Offshore corporate office contact for project RBC, handled all questions and issues from clients and onshore managers.
- Led a team for agile testing and automation process to help operations meet and exceed quality standards and reduce costs.
- Created test scripts in Robot Framework to manage automated testing and maintained quality assurance procedure documentation.
- Updated training material and ran on-boarding sessions to train incoming team members.
Education
Master of Science - Analytics - Artificial Intelligence
Northeastern University
Vancouver, Canada 09.2022 - Current
Bachelor of Science - Electronics And Communication
Lovely Professional University
Pujab, India 08.2011 - 05.2015
12th - Major in Science
Narayana Junior College
Hyderabad, India 05.2009 - 05.2011
10th -
Oasis School of Excellence
Hyderabad, India 05.2008 - 04.2009
Skills
Technical implementation
Lead Conversion
Python
Data analysis and modeling
Machine learning
Problem-Solving
Training and Development
Excellent Communication
SQL
Advanced data mining
Accomplishments
- Received Above and Beyond award for completing project 4 months before deadline
- Received multiple top performer of the month awards for making most sales in a month.
- Appreciated a Arbie award from RBC Client for intiative taken to automate testing methodilogies for several applications.
- Honored by ex-president as National Green Cop for developing Gobar Gas Plant plan as one of best in the state.
Timeline
Master of Science - Analytics - Artificial Intelligence
Northeastern University
09.2022 - Current
Lead Consultant - Implementation Conversion
FIS Global
08.2021 - 09.2022
Python Developer
Quess Corp Staffing
11.2020 - 08.2021
Customer Relations Associate
Tech Mahindra Business Services
02.2018 - 02.2020
Senior Software Engineer
Capgemini
06.2015 - 08.2017
Bachelor of Science - Electronics And Communication
Lovely Professional University
08.2011 - 05.2015
12th - Major in Science
Narayana Junior College
05.2009 - 05.2011
10th -
Oasis School of Excellence
05.2008 - 04.2009