SWATHI SENTHILKUMAR
TamilNadu
Summary
To pursue a challenging career and be a part of progressive organization that gives a scope to enhance my knowledge and utilize my skills towards the growth of the organization.
Overview
6
6
years of professional experience
1
1
Certification
Work History
DATA ANALYTICS SUPPORT ENGINEER
INFOSYS LTD
05.2022 - Current
- Experience in System Analysis, Production Support and Maintenance of Data Warehouse Business Applications
- Monitoring critical applications in CA Workload Automation
- Immediate acknowledgement of user queries through outlook and engaging required team
- Resolving P1/P2/P3 (priority) tickets before breaching SLA to avoid penalties
- Drafting Communication for business stakeholders and downstream users during a crisis
- Using the service now tool to create RITM to bypass/Hold/ForceComplete jobs in CA ESP Automation
- Running OLA and SLA scripts for critical applications to avoid penalties
- Documenting Daily Status Report to clients and business stakeholders using Microsoft Outlook
CA ESP SCHEDULE ENGINEER
INFOSYS LTD
05.2021 - 05.2022
- Working Knowledge in Scheduling the ESP Jobs in Bluezone tool for lower and production environments
- Proactively monitoring the jobs in CA Workstation to avoid breaching of SLA
- Maintained detailed record of all scheduled jobs and User raised tickets in Microsoft Excel
- Provided voice support to business users and management
INTERNSHIP
SOCO Uniforms
12.2018 - 05.2019
- Examined the work environment for product analysis
- Product introduction to clients
Education
M.Sc. - Computer science
BHARATHIAR UNIVERSITY
Coimbatore , Tamilnadu05.2023
B.Sc. - Computer science
SRI RAMAKRISHNA COLLEGE OF ARTS AND SCIENCE FOR WOMEN
Coimbatore , Tamilnadu03.2020
Certification
- Certificate in 'Basic Communication skill - L5'.
- Certificate in 'Fundamentals of Microsoft Azure'.
- Certificate in 'Sales Force'.
Technologyskills
- Scheduling Tools: CA Workload Automation EE -11.3 Build 101.
- Framework: Hadoop, Hive
- Microsoft Office Suite - Word, Excel,Outlook.
Timeline
DATA ANALYTICS SUPPORT ENGINEER
INFOSYS LTD
05.2022 - Current
CA ESP SCHEDULE ENGINEER
INFOSYS LTD
05.2021 - 05.2022
INTERNSHIP
SOCO Uniforms
12.2018 - 05.2019
M.Sc. - Computer science
BHARATHIAR UNIVERSITY
B.Sc. - Computer science
SRI RAMAKRISHNA COLLEGE OF ARTS AND SCIENCE FOR WOMEN
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