Summary
Overview
Work History
Education
Skills
Timeline
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Swathi Bopparaju

Karimnagar,Telangana

Summary

Technical Content Developer PERSONAL PROFILE An Analyst with hands-on experience in Technical authoring, Content Management tools and in Quality Analysis in the field of IT development and maintenance.

Overview

10
10
years of professional experience

Work History

SENIOR TECHNICAL WRITER

Tech Mahindra
12.2023 - Current
  • Working upon technical documentation and content development using DITA authoring tools like Oxygen XML and Content Management tool AEM for Medical client
  • Developed PDF documents from scratch by creating topics and maps for different publications
  • Working on AEM guides and assets for creating content and accessing repositories
  • Working on agile project on Azure Devops.

TECHNICAL WRITER ASSOCIATE

QUALCOMM
12.2022 - 09.2023
  • December to 2023 September
  • Worked upon technical product documentation on daily basis for different User Stories assigned in Jira
  • Worked upon different document source format tools MS Office Suite
  • Worked upon Structured authoring on DITA authoring tools like Oxygen XML and CMS tools like AEM and Perforce
  • Worked upon documents such as Datasheets, Device Revision Guides, Reference Schematic, Design Checklist, Hardware User Guide
  • Published documents to Create point portal using agile and Catman tool
  • Maintained a proof reading and error free documentation using error check tools like Acrolinx
  • Worked upon formatting Word, PPT documents according to standard template
  • Maintained documentation as per organization style guide
  • Worked with Customer Engineer teams on developing, editing and maintaining documents.

TECHNICAL WRITER ANALYST/QUALITY ANALYST

DELL TECHNOLOGIES
01.2021 - 10.2022
  • Worked upon Content development and creation of different documents using Xmetal in the Tridion
  • Worked upon verifying and raising defects in documents in Jira to the product owners
  • Worked upon Content Management tools like SDL Tridion
  • Worked upon understanding the Requirements for the sprint and creating test cases for user stories in Test Management tool like qTest, TestRail for DevOps project
  • Created test cases and Modules, test runs in the qTest for the releases
  • Worked upon generating reports in qTest for different test runs in qTest
  • Performed unit testing and integrating testing on test and stage servers for different releases for the Sprint
  • Performed UAT and Regression testing for the feature changes in client tools like Tridion docs and publication manager, XMetal
  • Performed smoke testing during different releases in the project
  • Had a good Knowledge on bug tracking tool like Jira
  • Worked upon troubleshooting issues and fixing the bugs in the posting service documents
  • Analysed documentation of different DELL product pages
  • Worked with product owners team on issues handling with publishing technical documents to product pages
  • Fixed the issues regarding posting documents using Tridion Docs or Publication Manager tools
  • Had a Knowledge on Selenium web driver methods in performing automation testing
  • Handled Jira tickets with Writer's team in fixing the issues
  • Handling Excel Sheets for different kind of issue reports on Support pages
  • Worked upon the Quality Analysis for the different project requirements on the client tools like Tridion docs, Publication Manager and XMetal .

PROGRAMMER ANALYST

Cognizant Technology Solutions
01.2014 - 01.2017
  • Created and maintained web pages using Templates in SDL Tridion tool
  • Worked on Sharepoint for updating and creating content using HTML for web pages using sharepoint tool.

Education

Bachelor of Technology - Electrical, Electronics And Communications Engineering

SREE CHAINTANYA INSTITUTE OF TECHNOLOGICAL SCIENCES
Karimnagar
05.2013

Skills

  • Tridion Docs ,Publication Manager, XMetal, SDL Tridion Tool, DITA,AEM, Perforce, Oxygen XML
  • QTest ,TestRail, test management tools, Selenium
  • JIRA and Confluence
  • XML, HTML, CSS, Java-script, Git, python

Timeline

SENIOR TECHNICAL WRITER

Tech Mahindra
12.2023 - Current

TECHNICAL WRITER ASSOCIATE

QUALCOMM
12.2022 - 09.2023

TECHNICAL WRITER ANALYST/QUALITY ANALYST

DELL TECHNOLOGIES
01.2021 - 10.2022

PROGRAMMER ANALYST

Cognizant Technology Solutions
01.2014 - 01.2017

Bachelor of Technology - Electrical, Electronics And Communications Engineering

SREE CHAINTANYA INSTITUTE OF TECHNOLOGICAL SCIENCES

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Swathi Bopparaju