Summary
Overview
Work History
Education
Skills
Websites
Languages
Accomplishments
Certification
Timeline
Generic
Sudarshan Manjunath

Sudarshan Manjunath

Bengaluru

Summary

I am an experienced documentation professional with over 8 years of experience specializing in technical documentation adhering to the DITA standards. Throughout my career, I have demonstrated a strong commitment to creating structured and highly organized documentation that adheres to industry best practices. I possess a deep understanding of content management systems, XML authoring tools, and information architecture, which allows me to create user-friendly documentation that enhances product understanding and usability. My expertise in DITA standards makes me an invaluable asset to organizations seeking to streamline their documentation processes and deliver high-quality content that meets industry standards and exceeds user expectations.

Overview

13
13
years of professional experience
1
1
Certification

Work History

Staff Specialist Technical Writer

Infineon Technologies
Bengaluru
01.2023 - Current


  • Enhancing the customer experience by ensuring accuracy, usability, reader friendliness, and visual appeal
  • Working as an information designer to organize and manage the content in PRISMA CCMS.
  • Assisting the customer journey from awareness to design into troubleshooting of products and technologies with accurate, high-quality content tailored to customer use cases and workflows
  • Standardizing content across different platforms and document types
  • Engaging the user community and deploying the feedback loop to continuously improve content
  • Creating and updating the illustrations required for the documentation using MS Visio
  • Suggesting ideas to develop new processes to ease teamwork and ensure quality deliverables
  • Using standard templates and style guides to develop content and publish technical documents
  • Delivering documents such as user manuals, TRMs, datasheets, and application notes in various output formats
  • Creating a checklist to follow the process and produce error-free documents
  • Migrating projects from other CMSs to PRISMA Eclipse for content reuse and template standardization

Senior Technical Writer

Hitachi Energy, (Formerly Know As ABB Power Grids)
Bengaluru
01.2016 - 11.2022


  • To plan, edit, write, and create technical documents in the DITA environment for Grid Automation Products
  • Working as an information designer to organize the content in RWS TD14 CCMS
  • Collaborate with SMEs across the organization to collect all relevant information needed for technical documentation
  • Standardize content across different platforms and document types
  • Create the illustrations required for the documentation using MS Visio
  • Suggest ideas for developing new processes to ease teamwork and ensure quality deliverables
  • Creating templates and style guides to develop content and publish technical documents
  • Deliver documents in various output formats (PDF, HTML5, CHM, HTML ZipPackage, Oxygen WebHelp, and DITA XML)
  • Creating a checklist to follow the process and produce error-free documents
  • Creating folder structures for the new projects in RWS CCMS
  • Providing training to new users on how to use TD14 Collective Spaces
  • Migrating projects from other CMSs to TD14 CCMS
  • Prepare documents for translation
  • Scrum Master – planning and updating the tasks in the sprint
  • Deputed to Västerås, Sweden to interact with product owners,and application specialists to fast-track the project delivery.

Senior Technical Writer

Citec Group
Bengaluru
10.2010 - 12.2015
  • To create technical and maintenance manuals for the client (one of the world's leading manufacturers of power generation equipment for ships as well as power plants)
  • Authoring technical content based on customer feedback
  • Design the document according to DITA methodologies
  • Update the documents as per the latest design messages and information from the technical service
  • Peer reviewing and proofreading documents
  • To work on and execute projects as per the defined project schedule and activities
  • Write documentation that describes how to install and maintain marine and power plant engines
  • Creating and updating the information in the content management system (SDL infoshare) and documenting it effectively
  • Contributing to the continued evolution of content development processes, the DITA-based information model, and writing style and standards
  • Deputed to Vaasa, Finland to train Finnish co-workers in multiple processes that include SDL, DITA basics, content analysis, content creation, and reporting practices

Education

B.E - Industrial and production

Visvesvaraya Technological University
2007

Science - PCMB

Karnataka Pre-University Education
2003

Skills

  • Darwin Information Typing Architecture (DITA)
  • RWS (SDL) Tridion Docs 14, Infoshare, publication and content manager
  • PRISMA, Jenkins
  • Topic-based authoring, reusing concept, Information design
  • Oxygen XML, Arbortext editor, FrameMaker
  • MS Visio, SnagIT, MathML
  • Adobe Acrobat Pro DC
  • Microsoft word (empower)

Languages

English
Bilingual or Proficient (C2)
Hindi
Advanced (C1)
Kannada
Bilingual or Proficient (C2)
Tamil
Elementary (A2)
Telugu
Elementary (A2)

Accomplishments

  • I received an XTRA MILER AWARD for taking the initiative to learn,test, and implement new CCMS with the release of the pilot project successfully, thereby saving 3rd party costs and time for ABB
  • Deputed to Finland for 6 months to train Finnish co-workers in multiple processes that include SDL, DITA basics, content analysis,and content creation
  • Deputed to Sweden for 3 months to interact with product owners,and application specialists to fast-track the project delivery
  • Completed expert level training on PRISMA to organize and manage content

Certification

Certified on project management basics

Certified on agile methodologies basics

Timeline

Staff Specialist Technical Writer

Infineon Technologies
01.2023 - Current

Senior Technical Writer

Hitachi Energy, (Formerly Know As ABB Power Grids)
01.2016 - 11.2022

Senior Technical Writer

Citec Group
10.2010 - 12.2015

B.E - Industrial and production

Visvesvaraya Technological University

Science - PCMB

Karnataka Pre-University Education
Sudarshan Manjunath