Summary
Overview
Work History
Education
Skills
Accomplishments
Languages
Hobbies
Personal Details
Timeline
Generic

Swathy.J

Chennai

Summary

Dynamic Senior Service Executive at Tamil Matrimony.com with a proven track record in enhancing client satisfaction through effective communication and timely payment collection. Skilled in performance reporting and team collaboration, I excel in resolving disputes and driving service delivery, ensuring operational excellence and client retention.

Overview

5
5
years of professional experience

Work History

Senior Service Executive

Tamil Matrimony.com
Chennai
03.2020 - 06.2025
  • Followed up with clients regarding the pending payments, dues, or subscription renewals
  • Managed outbound calls to ensure timely collection of membership or service fees
  • Communicated client needs to the team to ensure process adherence.
  • maintained accurate documentation of calls, interaction, and payment commitments
  • Handled escalation calls for disputes or service related concerns related to billing.
  • Provided daily updates to manager on team performance and tasks.
  • Achieved monthly collection targets consistently and contributed to revenue recovery goals
  • Handled sensitive customer data with discretion and ensured data confidentiality

Education

B.C.A - Computer Science

Muthukumaran Collage of Arts And Science
Chennai
06-2015

Grade 12 -

Maharishi Vidhya Mandhir Hr.Sec.School
Hosur
06-2012

Grade 10 -

Maharisi Vidhya Mandhir Hr. Sec.School ( CBSC)
Hosur
06-2010

Skills

  • Communication proficiency
  • Team collaboration
  • Delivery of services
  • Time efficiency
  • Performance reporting

Accomplishments

  • Top Performer Award
  • Customer service excellence
  • Top Sales Performer Award
  • Employee of the month

Languages

Tamil
First Language
English
Proficient (C2)
C2
Kannada
Proficient (C2)
C2

Hobbies

  • Cooking and baking
  • Listening to music
  • Travelling

 

Personal Details

Husband's name: M Ashokkumar

Date of Birth : 13/08/1994

Marital status: married

Nationality: Indian

Timeline

Senior Service Executive

Tamil Matrimony.com
03.2020 - 06.2025

B.C.A - Computer Science

Muthukumaran Collage of Arts And Science

Grade 12 -

Maharishi Vidhya Mandhir Hr.Sec.School

Grade 10 -

Maharisi Vidhya Mandhir Hr. Sec.School ( CBSC)

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