Summary
Overview
Work History
Education
Skills
Certification
WEBSITE PORTFOLIO PROFILES
Timeline
Generic

SWATI AGARWAL

Program Manager and Release Train Engineer
Bangalore

Summary

Experienced Program Manager in the software industry for over 12 years, specializing in Quality Assurance and Program Management. Currently serving as a Release Train Engineer (RTE). Skilled in leading large-scale Agile programs, fostering cross-functional collaboration, and delivering impactful software solutions globally. Proficient in SAFe®, Scrum, and Kanban frameworks, consistently improving delivery velocity, reducing cycle times, and aligning technical execution with strategic business objectives. Recognized for cultivating high-performing teams, resolving intricate dependencies, and promoting a culture of continuous improvement while driving innovation in dynamic tech landscapes.

Overview

12
12
years of professional experience
4021
4021
years of post-secondary education
2
2
Certifications

Work History

Release Program Manager

Western Digital
Bangalore
10.2024 - Current
  • Spearheaded Agile Release Train (ART) execution for global software tools, aligning multiple cross-functional teams toward shared delivery goals.
  • Facilitated PI (Program Increment) Planning, Scrum of Scrums, and ART Syncs to ensure alignment, transparency, and timely delivery across teams.
  • Collaborated with Product Management, System Architects, and Business Owners to define and prioritize features and enablers.
  • Monitored and resolved program-level risks, impediments, and dependencies to maintain ART velocity and delivery cadence.
  • Championed continuous improvement by driving Inspect & Adapt workshops and implementing actionable feedback loops.
  • Ensured compliance with SAFe® principles and best practices, mentoring teams and Scrum Masters on Agile maturity.
  • Utilized Jira Align and Confluence to manage ART-level backlogs, track progress, and communicate status to stakeholders.
  • Enabled seamless coordination between development, QA, DevOps, and release management teams for successful software tool deployments.
  • Contributing to the development of Windsurf, an AI-powered coding assistant aimed at increasing developer productivity by approximately 30%.

Program Manager

Western Digital
Bangalore
09.2018 - 10.2024
  • Led 5+ cross-functional teams across 3 global sites to deliver 8+ new products and major upgrades, ensuring alignment with business goals and on-time delivery.
  • Oversaw end-to-end Agile project planning and execution, including sprint ceremonies, backlog management, and retrospectives across distributed teams.
  • Managed project plans covering 20+ resources, budgets of up to $5M, and coordinated manufacturing ramp-up with engineering, assembly, and testing teams for global product launches.
  • Drove stakeholder communication, issue resolution, escalations, and risk mitigation to ensure delivery within scope, time, and quality parameters.
  • Released 15+ firmware, mobile, and cloud updates, driving 20%+ cycle time reduction through continuous improvement initiatives and Agile best practices.
  • Facilitated monthly SLA reviews and quarterly quality audits, tracked 100% of PSIRTs to closure, and created dashboards that improved supplier performance visibility by 40%.
  • Collaborated with product and development teams to define requirements, drive technical direction, and maintain strong communication across internal stakeholders.

Program Manager

Quikr India Pvt. Ltd
Bangalore
09.2017 - 11.2018
  • Led 3 cross-functional teams across engineering, QA, and product to deliver 4 high-impact projects within defined timelines and budgets.
  • Managed multiple strategic initiatives comprising 2–4 interconnected workstreams, ensuring seamless execution and stakeholder alignment across global teams.
  • Built and scaled delivery teams aligned to evolving project needs, resulting in a 20% increase in overall team throughput.
  • Implemented structured risk management processes, identifying and resolving 10+ critical issues to maintain delivery confidence and timeline adherence.
  • Championed Agile best practices and introduced targeted process improvements, leading to a 15% increase in sprint predictability.
  • Optimized resource planning across 3 parallel deliverables, reducing unplanned churn by 30% over two quarters.
  • Mentored and coached 6+ team members, contributing to enhanced team engagement, skill development, and performance improvement.

QA Lead

Infosys Technologies
Bangalore
09.2013 - 09.2017
  • Standardized bug reporting practices across QA and development teams, improving defect traceability and reducing resolution time by 20%.
  • Mentored 3+ junior team members, contributing to a 15% improvement in team productivity and onboarding efficiency.

    Defined and implemented 5+ KPIs to track testing effectiveness, enabling data-driven decision-making and continuous process improvement.
  • Created 20+ reusable automated test scripts, streamlining test execution across multiple platforms and reducing manual effort by 30%.
  • Reduced defect leakage by 25% through rigorous regression testing after each release, ensuring higher product stability.
  • Managed and maintained quality documentation for 6+ projects, and participated in internal and external audits to support compliance and process maturity.
  • Regularly updated 100+ test cases and automation scripts to align with evolving product requirements and release cycles.

Education

BTech - Computer Science

PIET
04.2012

12th - C.B.S.E

BVB Vidyashram School

10th - C.B.S.E

BVB Vidyashram School

Skills

Agile Program Management

Certification

ISTQB Foundation Level Certified (CTFL), 2017-09-01

WEBSITE PORTFOLIO PROFILES

LinkedIn, https://www.linkedin.com/in/swati-agarwal-854918129/

Timeline

Release Program Manager

Western Digital
10.2024 - Current

Program Manager

Western Digital
09.2018 - 10.2024

Program Manager

Quikr India Pvt. Ltd
09.2017 - 11.2018

QA Lead

Infosys Technologies
09.2013 - 09.2017

10th - C.B.S.E

BVB Vidyashram School

BTech - Computer Science

PIET

12th - C.B.S.E

BVB Vidyashram School

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SWATI AGARWALProgram Manager and Release Train Engineer