Result driven professional with 12 years of rich and extensive experience in stakeholder management, change management, succession planing, leadership development and talent management. Proactive in leveraging analytics to identify opportunity for improvement and utilizing digital tools to streamline the process.
Hi, I’m
Swati Agarwal
Human Resource Business Partner
Gurgaon
Summary
Overview
12
years of professional experience
Work History
British TelecomGurgaon
HRBP
07.2023 - Current
Job overview
- Managing global span of 1500+ employees spread across India & UK for both corporate and customer facing units
- Working across organizational boundaries to deliver a range of operational HR activities within the business function(s)
- Collaboration with stakeholders, business leads, and cross-functional units and teams to drive business priorities and objectives
- Managing complex employee complaints or grievances in accordance with applicable laws and regulations
- Analyzing data and providing insights to business to control attrition and to retain the top talent
GenpactGurgaon
Manager - HRBP
12.2021 - 07.2023
Job overview
- Handled major assignments related to talent management, performance management, retention management, career progression, succession planning, people strategies to support business and change initiatives wherever required
- Enhanced team members performance through use of strategic and tactical approaches, motivational coaching and training
- Data mining and analytics to provide insights to business in mitigating risk and taking corrective actions
- Supported the implementation of transformation and change projects to improve the effectiveness of the business functions
- Developed career progression plans for High potential employees to help and retain the best talent
- Coaching managers regarding effective performance management and talent improvement process
- Successfully implemented diversity programs that promoted an inclusive work environment for all employees
- Provided advice on HR processes & tools in one or more th following areas, including resourcing, labour relations, performance, compensation & benefits, management development, employee communications and grievance management
WNS Global ServicesGurgaon
Deputy Manager - HR Business Partner
11.2019 - 12.2021
Job overview
- Providing consulting and business partnering support and developing a "Trusted Advisor" relationship with key leaders at multiple levels across departments
- Coaching and influencing key stakeholders to make decisions that are compatible with best practices and in favor for both employee & business
- Influence, drive, and control delivery of HR services to business, through CoEs of recruitment, employee shared services, learning function, compensation and benefits, statutory and compliance services, etc
- Lead talent management, performance management, career development, employee engagement and retention strategies for own business and accounts
- Counseling / Training employees for performance and capability building in conformance with goals
- Interact with teams/ individuals as part of formal/ informal groups to understand the pulse of the organization and bring changes/ improvements as appropriate
- Sustain Culture, communication and strengthen awareness of policies, practices, organization values and DNA
- Actively benchmark all HR activities and adopt suitable initiatives based on industry trends
- Dealing with issues of employee (in) discipline and maintaining employee relations resulting in fun filled workplace amidst high performance orientation
- Ensure regular communication happens across levels in the form of Town Halls and All Employee Meet.
Concentrix DakshGurgaon
Assistant Manager - HR
10.2016 - 11.2019
Job overview
- Drive and execute HR strategies to support and achieve employee relation and employee retention
- Responsible for all employee communication & grievance management
- Actively benchmark all HR activities and adopt suitable initiatives based on industry trends
- Conduct Employee satisfactions surveys and ensure that it is at the expected levels
- Assist is driving Location Level Employee Engagement Events
- Connect with New Hires and drive Retention in 90 days bracket.
Enthrive HeathcareNoida
Sr. HR Business Partner
04.2016 - 10.2016
Job overview
- Facilitate the HR leadership team with knowledge and expertise for creation of various business aligned HR strategy
- Direct the execution and implementation of major Human resource processes e.g., annual and midyear promotions, annual performance achievement, compensation & salary administration according to geographic entity guidelines
- Encouraging a relation through design, communication, and interpretation of employee engagement programs
- To interpret and advise executives and other functions/departments on HR policies to ensure compliance adherence
- Resource planning by forecasting attrition & other applicable factors
- Partner with leadership and finance to manage and monitor personnel budgets including employee engagement, festival celebrations, arranging personnel development sessions etc
- Handling career management by developing high potential employees for internal Job promotions and succession planning.
EXL ServicesPune
Sr. HR Business Partner
06.2012 - 09.2015
Job overview
- Rendered services as Business Partner and helped to develop an employee centric approach
- Emphasize on costs/conversions and yield at various stages of the talent engagement
- Devise various HR strategies, which are scalable and sustainable
- Assist in developing & implementing transparent HR policies & systems in consonance with organizational policies and corporate value system
- Encourage a relation through design, communication, and interpretation of employee engagement programs
- Conduct exit interviews & analyzed to ascertain the issue
- Collect periodic key performance measurements and maintaining HR metrics for executive reporting related to various strategic and organizational development initiatives
- Facilitate Attrition Management Programs & incorporate appropriate Retention Strategy
- Deliver solutions to leadership on business issues, succession planning, executive promotions, grooming programs, etc.
Education
MIT School Of Business
Post Graduate Diploma in Management
12.2012
University Overview
St. John's College
B.Sc. honours
12.2009
University Overview
Skills
- Coaching & leadership
- Business Partnering & Consulting
- Succession Planning
- Talent Management
- Stakeholder Management
- Strategic planning
- Change Management
- Work culture enhancement
- People strategy
- Performance Management