Swati Arora
Mumbai
Summary
Business Analyst with 7+ years of experience in analyzing business needs, designing scalable solutions, and implementing complex systems across the BFSI domain. Proven expertise in requirements engineering, workflow and data flow design, API specifications, Agile delivery, and stakeholder management. Adept at bridging business and technology by translating complex requirements into clear FSDs, BRDs, and user stories. Strong analytical mindset, with hands-on experience in SQL/PLSQL, data governance, and cross-functional project execution.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Associate
Cognizant Technologies Solutions Pvt Ltd.
03.2022 - Current
- Working as the Business Analyst in a health insurance-focused application. Where I am involved in automating an application used by business users.
- My work spans across multiple modules, including Doc-dig and KM.
- Agile delivery and stakeholder management. Adept at bridging business and technology by translating complex requirements into clear FSDs, BRDs, and user stories. Strong analytical mindset, with hands-on experience in SQL/PLSQL, data governance, and cross-functional project execution.
- Routine activities include working as a Scrum Master to track and streamline the work distribution between the project team members, coordinating through meetings (both online and offline) with internal and external stakeholders for requirement gathering and elicitation.
- In-depth research for requirement solutioning, preparing several documents, including the creation of use cases, flow diagrams, and wireframes.
- Analyzed project requirements to create effective solutions for clients' needs.
- Working as a Release Manager, ensuring the smooth production release.
- Maintain and prepare the release notes and demo page, as well as conduct the demos for business stakeholders to showcase newly developed items for a sprint.
- Preparing and presenting the monthly report to the management, summarizing key achievements, performance insights, and upcoming goals.
Business Analyst/ERP consultant
Ascra/8848 Digital LPP.
08.2021 - 01.2022
- Worked as a functional consultant. Knowledge of handling ERPNext implementation and customization of the product based on the client's requirements on various modules: Sales, Procurement, Manufacturing, Accounting, Human Resources, and CRM.
- Experience in working with business users for requirements gathering, requirement analysis, and documentation, facilitating workshops, presentations, and providing application training to end users.
- Designed workflows to streamline operations and enhance productivity.
- Analyzed business processes to identify ERP system requirements.
- Configured ERP software to meet client specifications and operational needs.
- Documented business requirements and technical specifications for projects.
Business Analyst/ERP consultant
Bloomstack Technologies Pvt Ltd.
05.2019 - 07.2021
- Worked as a functional consultant. Knowledge of handling ERPNext implementation and customization of the product based on the client's requirements on various modules: Sales, Procurement, Manufacturing, Accounting, Human Resources, and CRM.
- Experience in working with business users for requirements gathering, requirement analysis, and documentation, facilitating workshops, presentations, and providing application training to end users.
- Analyzed business processes to identify ERP system requirements.
- Configured ERP software to meet client specifications and operational needs.
- Documented business requirements and technical specifications for projects.
- Developed and executed detailed test cases for software applications and systems.
- Analyzed test results to identify defects and document findings effectively.
- Facilitated user training sessions to enhance understanding of new system features.
- Coordinated with developers to resolve issues found during the UAT process.
Functional Consultant
Alfa Software solution
05.2018 - 04.2019
- Analyzed business processes to enhance ERP system functionality.
- Understanding the client requirement and preparing the documents.
- Resolving client queries over email and/or calls.
- Configured ERP modules to align with business operations and user needs.
- End-to-end testing.
Education
MBA - HR and Marketing
Acropolis Institute of Technology And Research
01.2012
B.sc - Computer Science
Shahid Chandrashekar Collage
01.2009
Skills
- SQL/PLSQL, JIRA, Confluence, TFS, Asana, AWS
- Agile methodologies
- Requirement analysis
- Workflow configuration
- Business workflows
- Solution design
Certification
• Completed Agile and Scrum training, and Project Management on Udemy.
• Completed Microsoft AZ-900.
• Completed PSM I Scrum Master.
• Completed Microsoft AZ-900.
• Completed PSM I Scrum Master.
Languages
- English
- Hindi
Personal Information
- Spouse's Name: Harish Arora
- Date of Birth: 06/23/89
- Gender: Female
- Nationality: Indian
- Marital Status: Married
Timeline
Associate
Cognizant Technologies Solutions Pvt Ltd.
03.2022 - Current
Business Analyst/ERP consultant
Ascra/8848 Digital LPP.
08.2021 - 01.2022
Business Analyst/ERP consultant
Bloomstack Technologies Pvt Ltd.
05.2019 - 07.2021
Functional Consultant
Alfa Software solution
05.2018 - 04.2019
MBA - HR and Marketing
Acropolis Institute of Technology And Research
B.sc - Computer Science
Shahid Chandrashekar Collage