Swati Arora
Mumbai
Summary
Results-driven IT Business Analyst with experience in insurance technology and AI-driven transformation initiatives. Seeking to leverage expertise in business analysis, stakeholder management, process optimization, and artificial intelligence solutions to drive digital innovation, improve operational efficiency, and deliver measurable business value within a forward-thinking organization.
Overview
8
8
years of professional experience
Work History
Business Analyst
Cognizant Technologies Solutions Pvt Ltd.
03.2022 - Current
- Partner with business and technology stakeholders to deliver AI-driven solutions that enhance operational efficiency and customer experience across insurance business functions.
- Lead requirements elicitation workshops, stakeholder interviews, and process discovery sessions to define business needs and translate them into functional and technical requirements.
- Developed detailed documentation outlining system specifications and user requirements.
- Analyze current-state insurance processes and identify opportunities for AI-enabled automation, predictive analytics, and intelligent decision-making.
- Collaborate with data scientists, AI engineers, solution architects, and product owners to define use cases, user stories, acceptance criteria, and solution requirements.
- Support the design and implementation of AI-powered capabilities including document intelligence, claims automation, customer service enhancements, and data-driven insights.
- Facilitate gap analysis, business process mapping, and impact assessments to support technology transformation initiatives.
- Act as a liaison between business teams and technical delivery teams, ensuring alignment between business objectives and AI solution outcomes.
- Participate in Agile ceremonies, backlog refinement, sprint planning, and UAT activities to ensure successful delivery of AI products.
- Develop business requirements documents (BRDs), functional specifications, process flows, and stakeholder presentations for executive and project governance forums.
- Monitor project progress, manage risks and dependencies, and support change management activities to drive adoption of AI-enabled solutions.
Business Analyst/ERP consultant
Ascra/8848 Digital LPP.
08.2021 - 01.2022
- Worked as a functional consultant. Knowledge of handling ERPNext implementation and customization of the product based on the client's requirements on various modules: Sales, Procurement, Manufacturing, Accounting, Human Resources, and CRM.
- Experience in working with business users for requirements gathering, requirement analysis, and documentation, facilitating workshops, presentations, and providing application training to end users.
- Designed workflows to streamline operations and enhance productivity.
- Analyzed business processes to identify ERP system requirements.
- Configured ERP software to meet client specifications and operational needs.
- Documented business requirements and technical specifications for projects.
Business Analyst/ERP consultant
Bloomstack Technologies Pvt Ltd.
05.2019 - 07.2021
- Worked as a functional consultant. Knowledge of handling ERPNext implementation and customization of the product based on the client's requirements on various modules: Sales, Procurement, Manufacturing, Accounting, Human Resources, and CRM.
- Experience in working with business users for requirements gathering, requirement analysis, and documentation, facilitating workshops, presentations, and providing application training to end users.
- Analyzed business processes to identify ERP system requirements.
- Configured ERP software to meet client specifications and operational needs.
- Documented business requirements and technical specifications for projects.
- Developed and executed detailed test cases for software applications and systems.
- Analyzed test results to identify defects and document findings effectively.
- Facilitated user training sessions to enhance understanding of new system features.
- Coordinated with developers to resolve issues found during the UAT process.
Functional Consultant
Alfa Software solution
05.2018 - 04.2019
- Configured ERP modules to align with business operations and user needs.
- Analyzed business processes to identify enhancements for ERP system functionality.
- Clarified client requirements and prepared comprehensive documentation.
- Executed comprehensive testing of software from start to finish.
- Resolved client queries through effective communication via email and calls.
Education
MBA - HR and Marketing
Acropolis Institute of Technology And Research
01-2012
B.sc - Computer Science
DAVV University
01-2009
Skills
- Requirements management
- Requirement analysis
- Business workflows
- Solution design
- Agile methodologies
- Data visualization
- SQL/PLSQL
- AWS
- JIRA
- Confluence
- Asana
- Process mapping
Languages
- English
- Hindi
Certifications Training
- Completed Agile and Scrum training, and Project Management on Udemy.
- Completed Microsoft AZ-900.
- Completed PSM I Scrum Master.
Timeline
Business Analyst
Cognizant Technologies Solutions Pvt Ltd.
03.2022 - Current
Business Analyst/ERP consultant
Ascra/8848 Digital LPP.
08.2021 - 01.2022
Business Analyst/ERP consultant
Bloomstack Technologies Pvt Ltd.
05.2019 - 07.2021
Functional Consultant
Alfa Software solution
05.2018 - 04.2019
MBA - HR and Marketing
Acropolis Institute of Technology And Research
B.sc - Computer Science
DAVV University