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Swati Bakshi
New Delhi,UP
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Summary
Audit, Compliance & Process professional with over 14 years of experience in banking, payments, and financial services. Expertise in regulatory compliance, internal controls, process audits, operational risk, and governance. Demonstrated success in conducting process & SOP audits, enhancing risk frameworks, and ensuring adherence to regulations. Skilled in KYC/AML compliance, vendor audits, and stakeholder management across business, risk, compliance, fraud and operations team
Overview
1
1
Certification
16
16
years of professional experience
Work History
Lead Relationship Management (Banking)
National Payments Corporation Of India
02.2025 - 09.2025
- Managed governance and regulatory alignment for partner banks in credit card and digital payments programs.
- Ensured compliance with operational controls, standards, and policy requirements across banking partnerships.
- Conducted monthly governance reviews to evaluate performance adherence, control gaps, and operational risks.
- Monitored escalations and coordinated issue resolution with internal stakeholders for timely compliance closure.
- Collaborated with internal teams to facilitate controlled execution of strategic product launches.
- Engaged senior stakeholders and bank leadership on governance control effectiveness and business risk issues.
Process Lead RTO Curing & Re-dispatches
RBL BANK LTD
11.2022 - 02.2025
- Led end-to-end operational governance for credit card onboarding, embossing, dispatch, and re-dispatch processes to ensure compliance with internal controls and regulations.
- Conducted SOP audits and process control reviews with risk, compliance, fraud, and business teams to identify gaps and enhance controls.
- Performed vendor audits for courier and embossing partners to evaluate SLA adherence, process compliance, and operational risk exposure.
- Executed control reviews across onboarding and dispatch workflows to identify exceptions and compliance risks.
- Drove CAPA initiatives through root cause analysis and process remediation efforts.
- Strengthened operational controls via automation, reducing manual dependency and minimizing control gaps.
- Handled Concurrent Audit, RBIA Audit, RBI Audit etc
- Managed UAT/CUG testing for technology changes impacting key controls, including API integrations and complaint automation workflows.
- Developed governance MIS and control dashboards for leadership review, facilitating risk monitoring and informed decision-making.
Senior AssociatePayments
PwC
07.2022 - 10.2022
- Supported banking transformation engagements with focus on process controls, operating model governance, and regulatory alignment.
- Conducted process risk assessments and gap analysis across payment workflows to identify control weaknesses and operational risks.
- Assisted in designing control frameworks and governance models to improve process efficiency, compliance, and audit readiness.
- Supported regulatory and business control alignment across payments and co-branded card programs.
Senior Manager-Credit Card Operations
RBL Bank Ltd
Noida
09.2021 - 07.2022
- Managed RBL-BFL Co-branded super card operations
- Responsible for smooth BAU operations as per laid down SOP's including Pre-Issuance, Boarding, embossing, dispatch and delivery
- Responsible for stakeholder management - Product, IT, Partner and Vendors
- Responsible for periodic review of process/SOP and initiating change in laid down SOP’s after walkthrough with Risk, Fraud, Compliance and Business Heads
- Exploring opportunities using automation to reduce manual intervention
- Conducting UAT/CUG Testing with respective stakeholders for any new product variant or process launch
- Initiated and completed Project with IT department for moving Voice logs to Cloud Server and building frontend applications
- Identifying Operations requirement and raising Business requirement with respective teams like IT for building solutions
Manager (Branch Head)
Karur Vysya Bank Ltd
12.2013 - 08.2021
- Drove branch profitability, managing revenue, cost, and productivity across banking products
- Handled all Audits- Statutory Audit, Concurrent Audit, RBIA, Revenue Audit, Credit Audit, RBI/Surprise Audits.
- Led branch audit preparedness, compliance reviews, issue closure, and control remediation.
- Monitored operational risk, customer servicing controls, and process adherence across branch operations.
- Managed branch operations with end-to-end accountability for audit compliance, regulatory adherence, and control governance.
- Ensured timely closure of audit observations and compliance exceptions
Team Member
ING VYSYA BANK LTD
07.2011 - 11.2013
- Managed retail deposit account openings and operations, ensuring compliance with processes and audit readiness.
- Handled multiple concurrent audits, including RBIA and compliance audits.
- Monitored adherence to process controls and escalated operational exceptions for prompt resolution.
Junior Officer
ICICI BANK LTD
02.2010 - 06.2011
- Ensured adherence to internal controls while processing account opening requests.
- Prepared comprehensive reports from location audits for management evaluation.
- Facilitated issue resolution by coordinating with operational teams to strengthen service governance.
Education
PGDM - Marketing and Finance
New Delhi Institute of Management
07.2009
B.com - Studied B.com
Kurukshetra University
06.2007
Skills
- Internal audit and process audit
- Regulatory compliance and governance
- Risk and control assessment
- SOP review and control testing
- AML and KYC compliance
- Operational risk management
- Internal controls and assurance
- Audit readiness and regulatory adherence
- Compliance monitoring and exception handling
- Root cause analysis and corrective action
- Vendor audit and third-party risk review
- Process governance and policy adherence
- Escalation and issue resolution
- MIS reporting
- Stakeholder management
- Payments and banking operations controls
Skills And Achievements
RBL Bank- Two times winner of Star Award in recognition of exemplary performance in enhancing customer experience and 30% reduction in complaints onboarded.
KVB Bank: Top performer in achieving business parameters
Certification
- Certification in JAIIB in First Class from Indian Institute of Banking and Finance
- Certification in AML-KYC in First Class from Indian Institute of Banking and Finance
Timeline
Lead Relationship Management (Banking)
National Payments Corporation Of India
02.2025 - 09.2025
Process Lead RTO Curing & Re-dispatches
RBL BANK LTD
11.2022 - 02.2025
Senior AssociatePayments
PwC
07.2022 - 10.2022
Senior Manager-Credit Card Operations
RBL Bank Ltd
09.2021 - 07.2022
Manager (Branch Head)
Karur Vysya Bank Ltd
12.2013 - 08.2021
Team Member
ING VYSYA BANK LTD
07.2011 - 11.2013
Junior Officer
ICICI BANK LTD
02.2010 - 06.2011
PGDM - Marketing and Finance
New Delhi Institute of Management
B.com - Studied B.com
Kurukshetra University