Swati Deshani
Rajkot
Summary
Dynamic Assistant Professor with extensive experience in hospitality education at Welcomgroup Graduate School of Hotel Administration. Proven expertise in curriculum design and student mentoring, leveraging Learning Management Systems and strong collaboration skills to enhance academic outcomes. Committed to integrating innovative teaching methods and fostering professional development in aspiring hospitality leaders.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Assistant Professor – Senior Grade – Accommodation Operations
Welcomgroup Graduate School of Hotel Administration
09.2022 - Current
- Company Overview: Second best hospitality school in India
- Developed and delivered undergraduate and graduate lectures in hotel management
- Spearheaded curriculum design to align with industry standards
- Conducted research and published papers on hotel management trends
- Mentored students in career development and academic growth
- Integrated innovative technology into teaching methods
- Second best hospitality school in India
Assistant Professor – Accommodation Operations
Vivekananda Institute of Hotel and Tourism Management
Rajkot
07.2018 - 09.2022
- Formulated lesson plans meeting diverse learning needs
- Organized academic conferences for professional networking
- Managed student internships and real-world hospitality training
Reservation Executive – Front Office
Hotel Fortune Park JPS Grand (ITC Group)
Rajkot
09.2017 - 07.2018
- Managed reservation systems ensuring accurate bookings
- Optimized revenue through dynamic pricing and upselling
Reservation Supervisor – Front Office
Caspia Hotel (SAMHI Group)
Ahmedabad
05.2015 - 09.2017
- Supervised reservation department and team training
- Implemented yield management strategies to optimize room rates
Room Service Order Taker – Room Service Department
Novotel Hotel (Accor)
Ahmedabad
09.2014 - 05.2015
- Coordinated food and beverage orders with accuracy and efficiency
- Assisted guests with personalized service and menu selections
Room Service Order Taker – Room Service Department
Radisson Hotel (Kandla)
Gandhidham
07.2013 - 07.2014
- Streamlined room service processes to reduce wait times
Education
PhD - Hotel Management
Vivekananda Global University
Jaipur03-2026
MBA - Hospitality Management
Amity University
Uttar Pradesh11.2022
BBA - Hotel & Tourism Management
Anand Institute of Management Sciences
Anand06.2012
Skills
- Learning Management Systems (LMS): Blackboard
- Learning Management Systems (LMS): Canvas
- Learning Management Systems (LMS): Moodle
- Microsoft Office Suite: Word
- Microsoft Office Suite: Excel
- Microsoft Office Suite: PowerPoint
- Hospitality Management Software: IDS
- Hospitality Management Software: Opera
- Hospitality Management Software: Micros
- Hospitality Management Software: F&B POS
- Statistical & Data Analysis: SPSS
- Faculty collaboration
- Qualitative research
- Publishing research
- Course design
- Teaching excellence
- Adaptability
- Class organization
- Expertise in subject matter
- Pedagogical techniques
- Experiential learning methods
- Team collaboration
- Syllabus development
- Professional development
- Thesis supervision
- Career advisement
- Student mentoring
- Counsel undergraduates
- Course coordination
- Mentoring
- Teamwork and collaboration
- Curriculum design
- Event planning
- Statistical and Data Analysis: MAXQDA
- Collaboration Tools: Zoom
- Collaboration Tools: Microsoft Teams
- AI Basics: Prompt Engineering
Certification
- Certification of ISO audit awareness training.
- Certificate of Proficiency in SECURITY for seafarers.
- Food & Basic Hygiene Training (HACCP) – Novotel Hotel.
- Certificate of Excellence in Pre-Opening Team Support – Radisson Hotel Kandla.
Accomplishments
- First rank in paper presentation at National Conference – Vivekananda Global University (2023).
- Trainer of ITC infotech “Hospitality 201” (2024).
- Team Leader, G20 Delegates Hospitality, ITC Hotels (09/01/23).
- Best Employee of the Month (Radisson Hotel Kandla & Caspia Hotel).
- Certification in Hospitality Training for Class III Indian Government employees.
- Best Trainee, Taj Lake Palace, Udaipur (08/01/11).
Orcid
0009-0006-5016-2683
Research And Publications
- Book chapter, Deshani, S.H (2024). Hospitality future perspective: A study on the sustainable development and green practices in the hospitality industry post COVID-19 scenario. In S. Jain (Ed.), Challenges of Sustainable Development (Chapter 3, pp. 11–25). New Delhi: RFI Publisher. ISBN: 978-81-19135-76-9.
- Research Paper, Agrawat, P., & Deshani, S. H. (2024). Future of Work and Well-Being in the AI-Driven Service Sector. In Advances in Human Resources Management and Organizational Development book series (pp. 67–92). https://doi.org/10.4018/979-8-3693-6079-8.ch004
- Research Paper, G, N. P. a. D. S. H. R. (2023). SEXUAL HARASSMENT AT WORKPLACE: A STUDY ON THE POLICIES AND PREVENTIVE MEASURES. Russian Law Journal, 11(2s). https://doi.org/10.52783/rlj.v11i2s.586
Affiliations
1. LIDAR Enabled Hotel Carpet Stain Detection Apparatus (Design No439461-001 Registered under the Patent Office, Government of India, December 2024 Co-designed an innovative LIDAR-based apparatus for precise carpet stain detection in hotels, enhancing housekeeping efficiencyy.
* Collaborated with a multidisciplinary team to develop a technology-driven solution for the hospitality industry.
2. Patent: Implementing the Six Sigma Methodology in the Fast Food Business (Patent ID: 00000431).
Activities and Honors
In charge of the Professional Skills Development and Cultural Club at WGSHA. Organized guest lectures and study tours for students. Led research on sustainable hospitality practices.
Cultural Coordinator – WGSHA
• Successfully led cultural initiatives and coordinated institute-level events, fostering student engagement and participation.
• Organized and managed various cultural programs, ensuring smooth execution and representation of the institute in inter-college events.
Food Arrangement Coordinator – Utsav 2025, MAHE's Annual Fest
• Spearheaded the planning and execution of food arrangements for Utsav 2025, ensuring quality service for participants and attendees.
• Collaborated with vendors, managed logistics, and maintained hygiene and efficiency in food distribution.
• Contributed to the overall success of the event by ensuring seamless food service operations.
Timeline
Assistant Professor – Senior Grade – Accommodation Operations
Welcomgroup Graduate School of Hotel Administration
09.2022 - Current
Assistant Professor – Accommodation Operations
Vivekananda Institute of Hotel and Tourism Management
07.2018 - 09.2022
Reservation Executive – Front Office
Hotel Fortune Park JPS Grand (ITC Group)
09.2017 - 07.2018
Reservation Supervisor – Front Office
Caspia Hotel (SAMHI Group)
05.2015 - 09.2017
Room Service Order Taker – Room Service Department
Novotel Hotel (Accor)
09.2014 - 05.2015
Room Service Order Taker – Room Service Department
Radisson Hotel (Kandla)
07.2013 - 07.2014
PhD - Hotel Management
Vivekananda Global University
MBA - Hospitality Management
Amity University
BBA - Hotel & Tourism Management
Anand Institute of Management Sciences
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