SWATI DEVJANI
IT MANAGER
New Delhi,DL
Summary
Dynamic and team-oriented IT Project Manager with 10 years of experience in asset management, risk mitigation and project leadership. Innovative and driven with passion for delivering high-quality work. Detail-oriented and focused on maintaining organization and identifying opportunities for process improvements.
Overview
13
13
years of professional experience
1
1
year of post-secondary education
6
6
Certifications
2
2
Languages
Work History
IT Project Manager
NCR Voyix
03.2023 - Current
- Developed project management roadmap to define project objectives, timelines and milestones.
- Enhanced customer satisfaction with timely deliveries, effective communication, and high-quality results.
- Delivered reliable solutions by overseeing software design, development, testing, implementation, and support phases of IT projects.
- Managed cross-functional teams to ensure efficient allocation of resources and successful project completion.
- Reduced software development timeframes by identifying bottlenecks and optimizing the development process.
- Provided detailed project status updates to stakeholders and executive management.
Scrum Master
Artech Info Systems Pvt Ltd
04.2022 - 03.2023
- Functioned as a scrum master, leading the delivery of all sprints and facilitating interaction with product owners.
- Monitor and track progress, prepare status reports, KPIs and resolve issues, coordinating tasks and activities toward project goals.
- Worked closely with product owners to ensure understanding of user stories and keeping the backlog groomed.
- Facilitated and participated in Sprint planning, design and estimation and encouraging open communication within the team.
- Monitored the Sprint Burndown and conduct daily stand-up meetings, fostering open communication within the project team.
- Ensured timely delivery of all Epics, communicating and collaborating with teams like PT/ST for a smoother Go/No-Go Decision.
- Collaborated with product owners, upper management, and stakeholders throughout the project lifecycle.
- Facilitated Scrum framework – sprint planning, backlog grooming, daily scrums, sprint reviews, and sprint retrospectives.
- Managed product backlog effectively, prioritizing high-value items for faster completion.
- Streamlined and optimized workflow and communication by implementing Agile frameworks.
Scrum Master
Roy Power Systems
03.2018 - 04.2022
- Facilitated scrum ceremonies including grooming, story walkthrough, sprint planning, retrospectives, daily stand-ups.
- Managing the bugs list in JIRA ensuring the QA team logs the bugs and other QA tasks in JIRA.
- Implemented changes and continuous improvement initiatives resulting in increasing the productivity of Scrum Teams.
- Empowered teams to self-organize and develop cross-functionality.
- Communicate with management, engineers, product managers and support specialists on product issues.
- Tracking and communicating team velocity and sprint/release progress.
- Participate in daily SOS, proactively seeking assistance when required.
- Managed product backlog effectively, prioritizing high-value items for faster completion.
Electronics Engineer
Eaglet Engineering
07.2012 - 12.2015
- Follow up with clients to ensure optimal functionality of systems.
- Report and addressed customer feedback and potential requests.
- Respond to client support requests, troubleshooting hardware and software issues in a windows environment.
- Took ownership of customer issues, ensuring problems were resolved to satisfaction.
- Maintained good interpersonal and customer service skills, communicating with customer through email, chat and phone.
- Utilizing a variety of software tools to navigate customer accounts, research and review.
- Installing and upgrading software set up computer hardware systems.
Education
B.Tech - Electronics & Communication Engg.
Laxmi Narain College of Technology
01.2012 - 12.2012
Class XII - undefined
May Flower Public School
Class X - undefined
Maharishi Vidya Mandir
Skills
Microsoft Office
Microsoft Share point
JIRA (CSM Certified)
Confluence
Software development life cycle
Client relations
Workday HCM
Certification
Silver Award for Commitment and Working Tirelessly on Field Service rollouts, 11/21
Timeline
IT Project Manager
NCR Voyix
03.2023 - Current
Scrum Master
Artech Info Systems Pvt Ltd
04.2022 - 03.2023
Scrum Master
Roy Power Systems
03.2018 - 04.2022
Electronics Engineer
Eaglet Engineering
07.2012 - 12.2015
B.Tech - Electronics & Communication Engg.
Laxmi Narain College of Technology
01.2012 - 12.2012
Class XII - undefined
May Flower Public School
Class X - undefined
Maharishi Vidya Mandir