SWATI DEVJANI
IT MANAGER
New Delhi,DL
Summary
Dynamic and team-oriented IT Project Manager with 10 years of experience in asset management, risk mitigation and project leadership. Innovative and driven with passion for delivering high-quality work. Detail-oriented and focused on maintaining organization and identifying opportunities for process improvements.
Overview
13
13
years of professional experience
1
1
year of post-secondary education
6
6
Certifications
2
2
Languages
Work History
IT Project Manager
NCR Voyix
03.2023 - Current
- Developed project management roadmap to define project objectives, timelines and milestones.
- Enhanced customer satisfaction with timely deliveries, effective communication, and high-quality results.
- Delivered reliable solutions by overseeing software design, development, testing, implementation, and support phases of IT projects.
- Managed cross-functional teams to ensure efficient allocation of resources and successful project completion.
- Reduced software development timeframes by identifying bottlenecks and optimizing the development process.
- Provided detailed project status updates to stakeholders and executive management.
Scrum Master
Artech Info Systems Pvt Ltd
04.2022 - 03.2023
- Functioned as a scrum master, leading the delivery of all sprints and facilitating interaction with product owners.
- Monitor and track progress, prepare status reports, KPIs and resolve issues, coordinating tasks and activities toward project goals.
- Worked closely with product owners to ensure understanding of user stories and keeping the backlog groomed.
- Facilitated and participated in Sprint planning, design and estimation and encouraging open communication within the team.
- Monitored the Sprint Burndown and conduct daily stand-up meetings, fostering open communication within the project team.
- Ensured timely delivery of all Epics, communicating and collaborating with teams like PT/ST for a smoother Go/No-Go Decision.
- Collaborated with product owners, upper management, and stakeholders throughout the project lifecycle.
- Facilitated Scrum framework – sprint planning, backlog grooming, daily scrums, sprint reviews, and sprint retrospectives.
- Managed product backlog effectively, prioritizing high-value items for faster completion.
- Streamlined and optimized workflow and communication by implementing Agile frameworks.
Scrum Master
Roy Power Systems
03.2018 - 04.2022
- Facilitated scrum ceremonies including grooming, story walkthrough, sprint planning, retrospectives, daily stand-ups.
- Managing the bugs list in JIRA ensuring the QA team logs the bugs and other QA tasks in JIRA.
- Implemented changes and continuous improvement initiatives resulting in increasing the productivity of Scrum Teams.
- Empowered teams to self-organize and develop cross-functionality.
- Communicate with management, engineers, product managers and support specialists on product issues.
- Tracking and communicating team velocity and sprint/release progress.
- Participate in daily SOS, proactively seeking assistance when required.
- Managed product backlog effectively, prioritizing high-value items for faster completion.
Electronics Engineer
Eaglet Engineering
07.2012 - 12.2015
- Follow up with clients to ensure optimal functionality of systems.
- Report and addressed customer feedback and potential requests.
- Respond to client support requests, troubleshooting hardware and software issues in a windows environment.
- Took ownership of customer issues, ensuring problems were resolved to satisfaction.
- Maintained good interpersonal and customer service skills, communicating with customer through email, chat and phone.
- Utilizing a variety of software tools to navigate customer accounts, research and review.
- Installing and upgrading software set up computer hardware systems.
Education
B.Tech - Electronics & Communication Engg.
Laxmi Narain College of Technology
01.2012 - 12.2012
Class XII - undefined
May Flower Public School
Class X - undefined
Maharishi Vidya Mandir
Skills
Microsoft Office
Certification
Silver Award for Commitment and Working Tirelessly on Field Service rollouts, 11/21
Timeline
IT Project Manager
NCR Voyix
03.2023 - Current
Scrum Master
Artech Info Systems Pvt Ltd
04.2022 - 03.2023
Scrum Master
Roy Power Systems
03.2018 - 04.2022
Electronics Engineer
Eaglet Engineering
07.2012 - 12.2015
B.Tech - Electronics & Communication Engg.
Laxmi Narain College of Technology
01.2012 - 12.2012
Class XII - undefined
May Flower Public School
Class X - undefined
Maharishi Vidya Mandir
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