Swati Dilip Shukla
Dombivali
Summary
To use my skill & knowledge for a progressive organization dedicated towards customer's delight, and to achieve a common goal & growth of the organization, a bright personal career.
Motivated Store Manager practiced in customer relations, sales and inventory control. Demonstrated skill at improving store operations, increasing top line sales and reducing costs. Successful at sales growth, customer growth, budgets and goals.
Overview
7
7
years of professional experience
Work History
Retail Store Manager
Firstcry
Mumbai
08.2024 - Current
- Built and maintained strong working relationships with team members.
- Managed daily operations by completing purchasing, inventory control, merchandising and product distribution tasks.
- Organized merchandise displays according to seasonal promotions or special events.
- Completed day-to-day duties accurately and efficiently.
- Utilized CRM systems to manage customer relationships and personalize sales efforts.
- Managed staffing schedules, interviewed potential employees, and provided training for new hires.
- Conducted regular performance reviews, providing constructive feedback and coaching to improve sales skills.
- Developed plans for increasing customer loyalty programs.
- Researched current trends in the retail industry to stay competitive.
- Collaborated with the marketing department to plan and execute promotional events and campaigns.
- Coordinated with other departments within the organization.
- Exceeded team goals and resolved issues by sharing and implementing customer service initiatives.
- Generated repeat business by responding to customer concerns with friendly and knowledgeable service.
- Prepared weekly schedules to verify proper floor coverage within fiscal guidelines.
- Resolved customer complaints in a professional manner.
- Increased store sales by cross-selling complementary items.
- Created engaging merchandise presentations to motivate impulse purchases.
- Performed regular audits to ensure compliance with company standards.
- Coached and mentored employees by offering constructive feedback and taking interest in long-term career growth.
- Implemented strategies to increase customer satisfaction levels and build brand loyalty.
Sr Executive- Department Manager
Pantaloons - Aditya Birla Fashion and Retail Limited
12.2021 - Current
- Handling Merchandising & display Standards
- Handling a team of 14 people which includes brand & payroll staff
- Plan the category target & responsible for the top & bottom line
- Control on shrinkage and damages for store
- Keeping team highly motivated & charged through incentive briefing & competitions
- Making the Stock Level of the fastest Moving SKU as per sales & Category
- Explaining the daily sales to the team and planning the action for the week
- Doing global count weekly / daily basis
- Handling whole stock inward and outward
- Daily requisition of the possible stock outs to category department & customer's feedback about new arrivals & demands
- Bench marking in other brands & stores
Assistant Department Manager
Big Bazaar Future Retail LTD.
06.2018 - 12.2021
- Handling Merchandising & display Standards
- Handling 10 CSA
- Plan the category target & responsible for the top & bottom line
- Control on Shrinkage and damages for Store
- Keeping team highly motivated & charged through incentive briefing & competitions
- Making the Stock Level of the fastest Moving SKU as per Sales & Category
- Effectively co-ordination with the team members for a better performance
- Taking quick & corrective decision under guidelines whenever situations demands
- Interacting with customer & handling their complaints, also taking quick action on genuine suggestion
- Preparing Daily, weekly and Monthly reports as per the ASM & SM
- Doing global count weekly basis
- Handling whole stock inward and outward
- Doing stock taking on Quartly basis
- Analysis done for every week
- Daily requisition of the possible stock outs to Buyer & Merchandise department & customer's feedback about new arrivals & demands
- Bench marking in other Hyper & Supermarket
- Making store announcement on regular basis
Store Manager
Aurelia Tcns Clothing co. pvt ltd.
- Handling merchandising & display standards
- Handling 4 CSA
- Plan the category target & responsible for the top & bottom line
- Control on Shrinkage and damages for Store
- Keeping team highly motivated & charged through incentive briefing & competitions
- Making the stock level of the fastest moving SKU as per sales & category
- Effectively co-ordination with the team members for a better performance
- Taking quick & corrective decision under guidelines whenever situations demands
- Interacting with customer & handling their complaints, also taking quick action on genuine suggestion
- Preparing Daily, weekly and Monthly reports as per the ASM & RM
- Doing global count weekly basis
- Handling whole stock inward and outward
- Doing stock taking on monthly basis
Store Manager
Nalli Silk Sarees
- Handling Merchandising & display Standards
- Handling 14 CSA
- Plan the category target & responsible for the top & bottom line
- Control on Shrinkage and damages for Store
- Keeping team highly motivated & charged through incentive briefing & competitions
- Making the Stock Level of the fastest Moving SKU as per Sales & Category
- Effectively co-ordination with the team members for a better performance
- Taking quick & corrective decision under guidelines whenever situations demands
- Interacting with customer & handling their complaints, also taking quick action on genuine suggestion
- Preparing Daily, weekly and Monthly reports as per the Vice President
- Analysis done for every month
- Handling whole stock inward and outward
- Doing stock taking on monthly basis
Team Leader (Fashion Department)
HYPERCITY RETAIL INDIA LTD
- Handling Merchandising & display Standards
- Handling 8 CSA, 12 Brand staffs for Fashion Department
- To Handle the Whole Section in Absence of Manager
- Plan the category target & responsible for the top & bottom line
- Control on Shrinkage and damages for department
- Bench marking in other Hyper & Supermarket
- Making store announcement on regular basis
- Keeping team highly motivated & charged through incentive briefing & competitions
- Making the Stock Level of the fastest Moving SKU as per Sales & Category
- Effectively co-ordination with the team members for a better performance
- Taking quick & corrective decision under guidelines whenever situations demands
- Interacting with customer & handling their complaints, also taking quick action on genuine suggestion
- Preparing Monthly and weekly reports as per the Store Manager
- Analysis done for every month
- Daily requisition of the possible stock outs to Buyer & Merchandise department & customer's feedback about new arrivals & demands
CSA
Reliance hyper mart
- Was involved in Sales, Stock Take, and merchandise display
- Also done cashiering
- Handled customer complaints and queries
- Was responsible for checking & preparing signages
CSA
hyper City Argos
- Involved in stock receiving
- Also part of cashiering
- Was involved in Sales, Stock Take, merchandise display
Promoter
Hindustan Uni liver Ltd.
- Involved in stock receiving
- Was responsible for sales, stock counting, and merchandise display
Education
B Com - Pass
HSC - Pass
Skills
- Inventory management
- Shrinkage control
- Customer engagement
- Team leadership
- Performance analysis
- Data reporting
- Conflict resolution
- Decision making
- Problem-solving
- Problem analysis
Languages
- English
- Hindi
- Marathi
Personal Information
- Date of Birth: 07/05/89
- Gender: Female
- Nationality: Indian
- Marital Status: Married
Academia
B Com. Pass, Pass
Timeline
Retail Store Manager
Firstcry
08.2024 - Current
Sr Executive- Department Manager
Pantaloons - Aditya Birla Fashion and Retail Limited
12.2021 - Current
Assistant Department Manager
Big Bazaar Future Retail LTD.
06.2018 - 12.2021
Store Manager
Aurelia Tcns Clothing co. pvt ltd.
Store Manager
Nalli Silk Sarees
Team Leader (Fashion Department)
HYPERCITY RETAIL INDIA LTD
CSA
Reliance hyper mart
CSA
hyper City Argos
Promoter
Hindustan Uni liver Ltd.