Swati Gupta
Bangalore
Summary
Adept Senior Operation Analyst with a proven track record at JPMorgan Chase & Company, showcasing expertise in risk management and process improvement. Leveraged SQL and project management skills to enhance operational efficiency and client satisfaction. Achieved significant milestones in data analysis and interpretation, leading to streamlined client onboarding and portfolio management.
Overview
8
8
years of professional experience
Work History
Senior Operation Analyst
JPMorgan Chase & Company
Bangalore
12.2021 - Current
- Spearhead the client onboarding process by implementing Treasury products for commercial banking clients, ensuring thorough validation and verification of all associated risks.
- Manage a comprehensive portfolio of in-flight deals, diligently tracking progress, and coordinating with stakeholders to ensure timely clearance of deliverables.
- Take ownership of risk issues, leading escalation and resolution efforts to maintain operational integrity.
- Ensure all deal deliverables are met by effectively managing implementation challenges, handling escalations, and resolving errors.
- Provide the client with accurate information, documentation, and guidance to facilitate swift implementation, and enhance client satisfaction.
- Establish and manage timelines for documentation requirements, ensuring data safety, and managing client expectations effectively.
- Designed data collection and reduction to draw conclusions from operational, notional and simulated data sets.
- Developed and managed reporting systems to reduce errors.
Production Assistant
Alain Charles Publishing
Bangalore
12.2019 - 09.2021
- Developed a deep understanding of business processes and implemented IT verticals, including production, security management, data validation, and analysis, to ensure alignment with end output goals.
- Communicate with clients to gather all the related data and material, and analyze it to understand the specific requirements, and then apply the best practices.
- Connected to various data sources, importing and transforming data to create informative, visually compelling reports and dashboards.
- Led the design methodology and project documentation efforts, ensuring clarity and consistency across all project phases.
- Establish a flat plan for assigned projects, and manage websites and digital platforms to enhance online presence and functionality.
- Successfully handled multiple projects simultaneously, ensuring timely delivery and maintaining a high level of customer satisfaction while fostering mutual growth.
- Managed production paperwork, ensuring accurate and timely submissions.
Data Analyst
Gilbert InfoTech
Bangalore
03.2018 - 08.2019
- Managed and addressed queries from U.S. clients, ensuring prompt and effective communication to maintain strong client relationships.
- Conduct data analysis to define procedures and strategies that align with client requirements and organizational goals.
- Developed comprehensive cost estimation reports with a focus on maximizing revenue and optimizing financial performance.
- Verified and reviewed audit reports, including balance sheets, and payment verification, to ensure accuracy and compliance.
- Utilize data forecasting techniques to generate insightful reports, aiding in the strategic decision-making process.
- Analyze data to identify opportunities for cost reduction, profit growth, and future revenue enhancement.
- Developed dashboards with Tableau to monitor key performance indicators.
- Worked with internal teams to understand business needs and changing strategies.
- Optimized existing database structures for better performance on analytics tasks.
Corporate Training & Development- Internship
Baunead Interactive LLC
Bangalore
04.2017 - 07.2017
- Marketing of company services and products.
- Client's data handling and customer support service.
- Building Analysis Services reporting models.
- Organize events according to the company's scheduled programs.
Education
PGDM - IT and Marketing
Indus Business Academy
Bangalore01.2018
BSC-IT -
Women's College
Ranchi, JH01.2016
Intermediate - Science with Math
Ursuline Convent
Ranchi, JH01.2013
10th -
Ursuline Convent Girl's High School
Ranchi, JH01.2011
Skills
- Tableau
- SQL
- Power BI
- Python (Basic)
- Scheduling and strategies
- MS Office
- Project Management
- Process improvement
- Data analysis and interpretation
- Risk management
- Report generation
- Operational excellence
- Data modeling
Accomplishments
- Handled a big project (a premium client- Reinalt Thomas) in JPMorgan.
- Awarded with scholarship during my master degree College, Bangalore.
- Managed Marketing Vertical during Archish'18 (A National Management College Fest).
Projects
Dissertation, A thesis was done on 'Impact of Entrepreneurial ecosystem on Sustainability related start-ups'. Market Research, Research on 'collapses of Nokia' and make a report on it.
Timeline
Senior Operation Analyst
JPMorgan Chase & Company
12.2021 - Current
Production Assistant
Alain Charles Publishing
12.2019 - 09.2021
Data Analyst
Gilbert InfoTech
03.2018 - 08.2019
Corporate Training & Development- Internship
Baunead Interactive LLC
04.2017 - 07.2017
PGDM - IT and Marketing
Indus Business Academy
BSC-IT -
Women's College
Intermediate - Science with Math
Ursuline Convent
10th -
Ursuline Convent Girl's High School
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