Swati Ranjan

With over 12 years of expertise in core Electronics Engineering, I have built a successful career in roles such as Senior R&D Hardware and Reliability Engineer at IFB Industries. Currently, I am thriving as the Senior Troubleshooting Content Manager at Flipkart in Bangalore. In this role, I lead a dynamic team of content writers to create comprehensive troubleshooting guides that empower agents to swiftly resolve customer issues with electronics products on the Flipkart platform.

My key strengths lie in meticulous root cause analysis and the development of precise troubleshooting steps. I have spearheaded innovative projects such as DIY troubleshooting videos and proactive customer support initiatives, which have garnered prestigious accolades, including the Thrive Award recognized by ET World.

Known for my organizational prowess and dependability, I adeptly juggle multiple priorities while maintaining a positive attitude. I am always ready to take on additional responsibilities to ensure team success and drive excellence in customer experience.

• PCB Validation: Achieved less than 1% failure rate in PCB validation.
• Efficiency Improvements: Reduced PCB testing time from 3 minutes to 1.5 minutes by designing automatic testing jigs.
• Installation Success: Designed testing jigs for IFB washing machine PCB, reducing customer installation failure rates by 13%.
• Safety Measures: Implemented static-proof handling areas, significantly reducing incoming PCB failures.
• Top-Loading PCB Success: Delivered IFB’s first top-loading PCB with a 0.5% failure rate after two years of launch.
• Worker Training: Trained factory workers on environmental impacts, improving PCB handling with anti-static measures.
• Audit Success: Conducted audits in PCB manufacturing plants, reducing soldering defects by controlling key process parameters.
• Leadership: Led several teams and committees, including IFB Get Together, Employee Uniform, and Plant Canteen initiatives.
• DIY Troubleshooting Videos: Created the first-ever DIY troubleshooting videos at Flipkart, reducing return rates by 7% and empowering customers to resolve issues without contacting customer service.
• Proactive Tech Support Project: Implemented a proactive tech support project, providing customers with essential support for setting up complex products like printers and gimbals.
• Team Coordination: Successfully coordinated across different teams, consistently receiving a rating of 4 throughout performance appraisal cycles.

Henry Harwin Content Writer

• Flipkart Private Ltd, 456 Market St, Bangalore, Karnataka, 560001, R&D Senior Hardware Development & Reliability Engineer, 07/2021, Present, Responsible for drafting and releasing Troubleshooting steps for all the Electronics components, which can be used while attending Customer complaints by the Service Agents over Customer Care no., The success metric for a good troubleshooting is to reject the return request from the customer and save Company's revenue of return process., Manage a team of seven people reporting under me and managing their day-to-day activities and leading them to be able to attain Company's target., To be able to deliver my targets and achieve more than 100% timelines at all the circumstances.
• HCL Technologies Ltd., 789 Tech St, Noida, Uttar Pradesh, 201301, Technical Lead, 01/2020, 06/2021, Collaborating with Client Intel Corp, Hardware development Engineer for different client, Verify and validate PCB design as per Intel/customer specification., To make all the test plans and get the reliability test completed on time., Release test reports to the supplier and improve as per EMI/EMC requirements.
• Honeywell, 123 Aerospace Blvd, Phoenix, Arizona, 85034, PSE Senior Project Engineer, 02/2020, 06/2020, Reducing incoming components quality issues by doing root cause analysis and corrective actions, Cost evaluation and negotiations with the supplier, Preparation of data package for prototype production and resolve issues., Maintaining and updating data like BOM, Data sheet, ECN, validation reports, DFMEA & meeting notes
• IFB Industries Ltd, 321 Appliance Rd, Verna, Goa, 403722, PCB Hardware Engineer, 06/2011, 11/2017, Key member of highly coveted R&D department for India's leading home appliance company IFB Industries Ltd, Verna Goa (HAD) pioneer in design, manufacturing & sales of fully automatic front-loading washing machine with about 72% market share in India. The plant is an ISO 9001: 2008 certified., Market leader in Dishwasher & clothes dryer & No 3 in Microwave Oven category, ACCOMPLISHED PROJECTS
• Project 1: IFB New Top loader w/m line 13 models - PCB Developer & validation engineer, Project 2: IFB Microwave and built in oven 5 models - PCB validation engineer, design improvement by bench marking., Project 3: IFB front loader line 18 models - PCB optimization and field failure reduction, Project 4: Customer First choice washing machine market survey & field trial., Project 5: FAFT developer - testing jig for incoming PCB in Plant, Project 6: Cost reduction of existing PCB - reduced cost by design optimization, Project 7: Documents management - leader for maintaining electronics database in wind chill s/w.

• Product marketing.
• Understanding consumer demands on regional basis and made unique selling point like One touch w/m developed, added steam function, 3D wash - bubble wash & re circulation pump.
• Strong interest in new technologies - worked on different project using unconventional ways of washing like ozone, ultrasonic, solar power, touch screen m/c and steam wash.
• Review the performance of the product in the field and assembly line and actively involved in resolution of key issues in coordination with Quality and production team.

• Review share test results and finalize new PCB design for IFB Top loader washing machine; travelled to South Korea.
• Supervise manufacturing of PCB in India, visited ILJIN New Delhi for capturing manufacturing defects and process.
• Responsible for manufacturing of PCB for all mechanical w/m visited suppliers, Pune, India
• Fully accountable for Electronics conferences, exhibitions all over India for new components supplier

• Trained in 'Design for reliability' by Ms. Cheryl Turnoff, USA. Skills in failure analysis and FMEA
• Trained in Project management concepts with PMBOK as reference.
• Sound knowledge of 8D and 6 sigma's for Quality improvement
• Trained in 'Identification of Consumer behaviors' by Mr. Ronald Degen, Brazil. Captured insight of a customer about products through interviews.
• Trained in time management by IFB All India trainer - Mrs. Manjeema Menon
• Basics of C & C++
• Trained in Protel s/w for circuit making.
• Trained in PADs s/w for layout checking.
• Basics of Auto CAD and operating knowledge in reviewing and making changes in the layout
• Trained in using advance CRO, soldering equipment, thermal imaging camera and other electronics lab equipment.
• Advanced skills in Ms Office