Swati Senapati

• Created plans and communicated deadlines to complete projects on time.
• Mapped current business and operational processes and recommended areas for improvement as well as User story creation.
• Presented business leaders with ROI estimations to drive project planning.
• Designed and administered user acceptance testing to achieve smooth transitions during installations of new salesforce implementation.
• Designed and delivered mission-critical projects to maintain consistent availability and performance.
• Led cross-functional teams in systems integration projects.
• Met end-user goals by supporting strategic planning initiatives for applications.

● Coordinated project management activities and resources with the project manager

● Assisted with setting project milestones, timelines, and budget

● Vendor Management in Ivalua tool for VMO ticket, RFP Letter, and evaluated submitted SOW bids by vendors.

● Liaised with stakeholders to identify and define requirements,

scope, objectives, and cross-functional goals.

● Created and maintained project documentation, plans, and progress reports.

● Worked on Salesforce sales cloud, service cloud, process builder, validation rules, workflows, user management, Omnichannel, and Live Agent, data loader, and workbench

● Worked on CPQ transition project as well as billing and invoicing.

• Strategic planning and execution of Salesforce projects in the framework of agile methodology.
• Implemented OTC Process in SPGlobal process with Zuora and Converted OTC process to Salesforce CPQ.
• Implemented DevOps in our current Projects and drastically reduce the delivery time.
• Implemented Multiple Org Connect for Data Analysis and Improved the Lead Scoring process.
• Delivered Several Projects before the planned execution and with no push backs on the Functionality.
• Design, implement, and deliver complex business solutions in Salesforce by tracking technical delivery milestones, deliverable, risks, issues, changes and dependencies with the schedule.
• Responsible for all customization and admin related activities in the project.
• Be a part of thought Leadership team and focus on improving internal processes of Information Platforms department to make it more efficient and user friendly.
• Mentor new team members and conduct domain knowledge training sessions to bring them up to speed

• Worked on the first-ever CRM product Siebel now known as Oracle CRMOD.
• Conducted GAP analysis to identify customer channel usage trends and interactions focusing on likelihood to buy, product recommendations, and reduce customer attrition.
• Analyzed the business processes for the three divisions in the organization to implement in salesforce.
• Interacted with various internal business team members to gather the requirements and documented the requirements.
• Analyzed the Scope of the Requirements, and managed requirements to avoid Scope Creep.

• Analyzed functional specifications and data from various data sources like mainframe, oracle database, and flat files for GOOGLE. Enhanced and Mapped User raised issues on Google maps.
• Creating a change management and release process for enhancements, UI modifications, and administration.
• Coordinate with clients to update the changes and get the sign offs on scoped requirements.