Summary
Overview
Work History
Education
Skills
Languages
Hobbies and Interests
JOURNALING
Additional Information
Disclaimer
Timeline
Generic
SWATI SHAW

SWATI SHAW

TITAGARH

Summary

Professional with strong background in providing exceptional customer service in high-pressure environments. Adept at ensuring passenger safety and comfort, with focus on team collaboration and adaptability to changing needs. Skilled in conflict resolution, communication, and emergency response procedures. Reliable and results-driven, consistently meeting and exceeding employer expectations.

Overview

4
4
years of professional experience

Work History

Customer Executive

STARTEK
01.2021 - 01.2022
  • Worked at Contact Source Outsourcing for1 YEAR as a Customer Support Executive (BLENDED)
  • Assisted marketing team on short-term and long-term promotional projects and provided regular updates on status and progress.
  • Transferred calls to relevant department for further assistance.

Team Leader

STARTEK
01.2022 - 10.2023
  • Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
  • Empowered team members by delegating responsibilities according to individual strengths and areas of expertise.

Public Speaking Instructor

Planetspark
02.2024 - Current


  • Coached students on public speaking and presentation skills.
  • Evaluated student progress regularly, providing constructive feedback for continuous improvement in public speaking abilities.
  • Mentored aspiring speakers outside of class hours, offering guidance on speech preparation, delivery, and post-presentation reflection.


Education

S.S.C(10+) -

ASSEMBLY OF CHRIST SCHOOL
01.2018

H.S.C(12+) -

ASSEMBLY OF CHRIST SCHOOL
01.2020

Bachelor of Arts - Hindi

Calcutta University
Kolkata
08-2024

Diploma in Aviation - Aviation Management

Frank Finn Institute of Air Hostess Training
Kolkata
10-2022

Skills

    IT PROFICIENCY

  • MICROSOFT OFFICE
  • FIDELIO SOFTWARE
  • AMADEUS
  • ADVANCE EXCEL
  • AI TOOLS EXPERT
  • SKILLS AND ABILITIES

  • FLUENT COMMUNICATION SKILL
  • FLEXIBILITY & ADAPTABILITY
  • QUICK LEARNER
  • STRESS TOLERANCE
  • DECISION MAKING SKILLS
  • VOICE MODULATION
  • PUBLIC SPEAKING
  • COACHING AND MENTORING
  • TEAMWORK

Languages

ENGLISH
Advanced (C1)
HINDI
Advanced (C1)
BENGALI
Advanced (C1)
GERMAN
Intermediate (B1)
French
Beginner (A1)

Hobbies and Interests

  • JOURNALING
  • READING
  • TRAVELLING

JOURNALING

I'd likely focus on collecting and processing the many conversations and queries I engage in each day. It would be a record of thoughts—ideas I’ve helped clarify, problems I've solved, and new ways I’ve learned to communicate.

Additional Information

  • Total Experience: 3 YEARS 4 MONTHS
  • Passport Number: V6012071
  • Passport Date Of Issue: 01/18/22
  • Passport Place Of Issue: KOLKATA
  • Passport Expiry Date: 01/17/32

Disclaimer

I hereby declare that the information provided in this CV is true and accurate to the best of my knowledge. Any false or misleading information may result in the disqualification of my application. I understand that providing inaccurate details may affect my candidacy for the position.

Timeline

Public Speaking Instructor

Planetspark
02.2024 - Current

Team Leader

STARTEK
01.2022 - 10.2023

Customer Executive

STARTEK
01.2021 - 01.2022

S.S.C(10+) -

ASSEMBLY OF CHRIST SCHOOL

H.S.C(12+) -

ASSEMBLY OF CHRIST SCHOOL

Bachelor of Arts - Hindi

Calcutta University

Diploma in Aviation - Aviation Management

Frank Finn Institute of Air Hostess Training
SWATI SHAW