Swati Shikare

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Key Achievements Across Global Initiatives

• UKPOL – KYC Flow Optimization: Streamlined document upload flow by eliminating redundant screens, resulting in a 6% increase in verification rates and faster turnaround for compliance checks.
• France (FR-LBP) – Omni-channel KYC: Launched a simplified LBP Kiosk & DSS (Digital Self-Service) experience; reduced customer input fields from 5 to 2 (only mobile number and DOB), improving ease of access. Achieved 95%+ single-profile match rates.
• Introduced OTP-based authentication via PING and alternative ID verification for enhanced security across France’s retail and digital channels.
• Enabled QR-based self-service verification at kiosks—users scan QR codes to complete verification on DSS portals, improving customer autonomy and operational efficiency.
• Shifted from dual-ID to single primary ID verification, integrating OCR-based metadata extraction, leading to ~85% auto-verification success rate and significantly reduced manual effort.
• Malaysia – Selfie KYC Launch: Rolled out selfie-based KYC for digital onboarding in compliance with local regulations, driving a 14% uplift in net verification rates.
• EU (Finland, Belgium): Implemented 3rd-party vendor-based instant e-KYC verification, ensuring compliance while offering seamless user experience in line with GDPR norms.

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Product Ownership & Strategy

• Owned and prioritized the product backlog for compliance and digital onboarding features across Web, Mobile, Kiosk, and DSS platforms.
• Crafted detailed user stories, managed dependencies, and facilitated backlog grooming sessions aligned with sprint goals and cross-functional delivery.
• Collaborated with Legal, Compliance, Risk, UI/UX, Engineering, and Content teams to ensure seamless and regulation-aligned delivery.
• Played a key role in launching OCR-based KYC within transaction flows, driving potential global revenue of $2M/year.
• Delivered a transaction flow framework enabling dynamic collection of source of funds and supporting documents, especially for high-risk jurisdictions.

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Data-Driven Decision Making

• Led A/B testing for address proof collection page, using insights to optimize funnel conversion.
• Leveraged Amplitude analytics post-launch to assess customer behavior, measure drop-offs, and refine user experience strategies.
• Supported incident resolution and production investigations in collaboration with engineering teams.

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Leadership & Compliance Excellence

• Guided the remediation of historical KYC data to meet compliance audit standards across markets.
• Assisted in defining and embedding CDD and ECDD regulatory processes into the digital product roadmap.
• Mentored junior team members, instilling agile practices and product thinking across the team.

• Creating and defining product vision for easy visualization of development team.
• Product Discovery ,developing compelling product vision , strategy and roadmap.
• Owned and prioritized product backlog.
• Oversaw entire product deployments from vision and creation to rollout and delivery.
• Customer segmentation and creation of product focus groups.
• Facilitate product ideation/discovery phase. Good knowledge on Technique such as (Persona Development , Empathy Map , UX design Thinking , Wireframes, Story Mapping).
• Managed implementation of new features by outlining plans and specifications such as how, where, and when each component would work.
• Analyzed customer feedback to identify areas for improvement.
• Coordinated with software developers to create custom applications and trackers to achieve client goals.
• Focused on building critical features up front in order to identify constraints and technical challenges.
• Improved website visibility through development and implementation of SEO strategies.

• Oversaw entire product deployments from vision and creation to rollout and delivery.
• Launched Micro service saleable entity for OMS.
• Owned and prioritized product backlog.
• Coordinated with software developers to create custom applications and trackers to achieve client goals.
• Managed implementation of new features by outlining plans and specifications such as how, where and when each component would work.
• Designed , Implemented CRM , OMS , MCSS products.
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• Developed comprehensive test plans and workforce breakdown structures for complete systems.
• Tracked test reports and failures determined by root cause data trends.
• Solved hardware and software interface issues to boost system integrity.
• Secured and allocated resources to manage planning and operations in testing cycle.