Accomplished Finance and investment banking operations professional with over 14 years of experience in global markets, brokerage and reconciliation functions. Expertise in software testing for business applications, risk management and regulatory compliance. Adept at process improvement, automation and leading high-performance teams in fast-paced environments.
Hi, I’m
Swati Srivastava
GIFT CITY, GANDHINAGAR, GUJARAT
Summary
Overview
15
years of professional experience
Work History
Bank of America
Assistant Manager (Subject Matter Expert)
02.2021 - Current
Job overview
- Working as an SME of a team of 15 members in ETD securities brokerage and responsible for reconciliations of trade execution Invoices and making payments to Execution Broker via Electronic (GPS/Atlantis) and Manual's platforms
- Managing BAU for GMO&MO-Brokerage Exchange Trades Derivatives Reconciliations
- Managing workload to successfully meet set deadlines of Electronic Platform, adhere to monthly team schedule and assisting other team members when required
- Proactively conducted root cause analysis to identify underlying issues causing the breaks and resolved breaks within the entire ETD function to ensure smooth operations and minimize disruptions
- Monitor accounts to ensure payments are up to date & resolve invoice discrepancies
- Responsible for maintaining KPI, SPI & ORM data for the team and reporting the same to management
- Providing input into developing and modifying systems to meet process needs and develop business specifications to support these modifications
- Responsible for developing and maintaining up-to-date process flow documents or Process Maps for all tasks related to processes
- Maintaining strong relationship with onshore counterparts
- Responsible for SOP, conducting Process Governance reviews for Brokerage Function
- Drive Business process in to across the function & responsible to Conduct training for new hires and recurrent training for employees in the areas of customer orientation, new service & processes, systems or tools used etc
Bank of America
Team Leader, Global Payments Operations
02.2018 - 01.2021
Job overview
- Work with Business Control and Risk Team to optimize the risk within the team
- Work with the business to optimize commercial cash flows and working capital with timely disbursement of payments
- Monitoring the overall functioning of processes, identifying improvement areas and implementing adequate measures to maximize customer satisfaction level
- Preparing MIS reports as per SLA with a view to apprise management of the process operations and assist in critical decision-making process
- Handling the maintenance and updation of the Skill Matrix related to the monthly performance of the team
- Reporting the errors and losses to the management and preparing the RCA and discussing with the team to minimize the errors
- Handling the MIS and FAT for the team and sharing with the LOB on a monthly basis
- Taking care of the BCP function for the team and coordinating with the sister and LOB site to sketch an action plan during any uncertain event
Bank of America
Team Developer, Global Payments Operations
03.2015 - 01.2021
Job overview
- Ensured quality service and effective support for the assigned functions, internal and/or external business partners and customers by established procedures
- Mapping clients' requirements and coordinating, developing and implementing processes in line with guidelines
- Determined inconsistencies in transactions and reported promptly to Production Coordinator
Bank of America
Senior Transaction Analyst, Global Payments Operations
10.2012 - 02.2015
Job overview
- Receiving outgoing and incoming electronic payment instructions from clients, clearing house interbank payment system or the Federal Reserve Bank and making appropriate modifications to these transactions
- Provided correct and on time date input and reviewed payments and deposits manually as well as electronically
- Processed all payments on timely basis without any errors in alliance with Division and Bank stated rules and regulations
- Reviewed all manual instructions for completeness and apt testing
- Operated independently under tight deadlines, successfully executing multi-million dollar transactions
- Well versed in managing all Swift Messages (MT-103 and MT-202)
Bank of America
Transaction Analyst, Global Payments Operations
08.2010 - 09.2012
Job overview
- Built strong customer relationships
- Set up and maintained new accounts, executed transfers, completed commission and dividend settlement reporting
- Contributed to team success in a fast-paced environment
- Frequently took on additional responsibilities
- Recorded and established procedure, streamlined workflow and created positive working environment to enhance productivity innovatively
Education
Galgotias University
MBA from Finance
05.2010
University Overview
APS University
B.Sc.
06.2008
University Overview
Skills
- ETD Product Knowledge
- SWIFT Messages Knowledge
- FINRA Regulated Process
- Analytical Skills
- Time management
- Task delegation
- Conflict resolution
- Attention to detail
- Communication skills
Awards
Awards
- Recognition award level of Platinum, Gold and Silver for stupendous performance in the process.
- Successfully completed the migration for Atlantis Receivables process in 2021.
- Appreciated and awarded with Top Talent for continuously 5 years.
- Successfully implemented an advanced system for auto affirmation/approval of Perfect Match trades in Atlantis which leads to the saving of 1 FTE.
- Streamlined financial processes by integrating payment functionality through a Sharepoint Tracker, enhancing efficiency & accuracy in transactions within the process.
- Automation of login into GBS System which resulted in saving 23 hours per month for the entire team.
- Automation of referral e-mails which resulted in time saving of 21.22 hours per month for the entire team.
- Redesigned and implemented more effective payments guidelines which has generated revenue of $650/month to the bank.
Timeline
Assistant Manager (Subject Matter Expert)
Bank of America
02.2021 - Current
Team Leader, Global Payments Operations
Bank of America
02.2018 - 01.2021
Team Developer, Global Payments Operations
Bank of America
03.2015 - 01.2021
Senior Transaction Analyst, Global Payments Operations
Bank of America
10.2012 - 02.2015
Transaction Analyst, Global Payments Operations
Bank of America
08.2010 - 09.2012
Galgotias University
MBA from Finance
APS University
B.Sc.
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