Overview
Work History
Education
Skills
Languages
Timeline
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Sweety Chaurasia

Sweety Chaurasia

Patna

Overview

2
2
years of professional experience

Work History

Telecaller Supervisor

M2M INFRA
PATNA
01.2023 - Current
  • Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
  • Implemented quality assurance processes to ensure all calls are handled in accordance with established guidelines.
  • Coordinated with other supervisors, combining group efforts to achieve goals.
  • Developed strategies for increasing call volume, conversion rates and customer satisfaction levels.

Education

Some College (No Degree) -

SATJORA HIGH SCHOOL
12TH AT JPM COLLAGE CHAPRA SARAN

Skills

  • Call quality assurance
  • Team management
  • Empathy and patience
  • Script adherence
  • Aegis CRM
  • Feedback delivery
  • Technical support
  • Customer service focus
  • Call monitoring

Languages

Hindi
First Language

Timeline

Telecaller Supervisor

M2M INFRA
01.2023 - Current

Some College (No Degree) -

SATJORA HIGH SCHOOL

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Sweety Chaurasia