Sweety Chaurasia
Patna
Overview
2
2
years of professional experience
Work History
Telecaller Supervisor
M2M INFRA
PATNA
01.2023 - Current
- Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
- Implemented quality assurance processes to ensure all calls are handled in accordance with established guidelines.
- Coordinated with other supervisors, combining group efforts to achieve goals.
- Developed strategies for increasing call volume, conversion rates and customer satisfaction levels.
Education
Some College (No Degree) -
SATJORA HIGH SCHOOL
12TH AT JPM COLLAGE CHAPRA SARANSkills
- Call quality assurance
- Team management
- Empathy and patience
- Script adherence
- Aegis CRM
- Feedback delivery
- Technical support
- Customer service focus
- Call monitoring
Languages
Hindi
First Language
Timeline
Telecaller Supervisor
M2M INFRA
01.2023 - Current
Some College (No Degree) -
SATJORA HIGH SCHOOL