Summary
Overview
Work History
Education
Skills
Address
Timeline
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Kiran Kumari

Patna

Summary

Forward-thinking Call Center Supervisor dedicated to training and mentoring staff to effectively resolve caller inquiries, build loyalty and enhance business revenue. Skilled at training, monitoring and managing exceptional teams handling high-volume calls. Driven and innovative with expertise in developing and implementing training protocols and resources to drive performance and caller satisfaction.

Overview

8
8
years of professional experience

Work History

Telecaller Supervisor

Beyonic
Patna
01.2021 - 03.2024
  • Created reports detailing key performance indicators such as average handle time, call abandonment rate.
  • Assisted with recruitment activities such as interviewing potential candidates and making hiring decisions.

Telecaller

Amar Tech
Patna
12.2015 - 01.2018
  • Identified opportunities for process improvements that would enhance the overall efficiency of the team.
  • Responded to customer inquiries in a timely manner, providing accurate information and solutions.
  • Answered incoming calls from customers seeking assistance with product or service related issues.

Education

Bachelor of Arts - Art History

J.D Womens College
Shastri Nagar, Bailey Rd, Rajbansi Nagar, Patna
06-2020

Skills

  • Team Management
  • Call Quality Assurance
  • DCA
  • Tally
  • Information tracking
  • Training Coordination

Address

  • D/O Sri Ram Chandra Sah

Road No. 8 , Baba Chowk , North Patel Nagar, Patna , 800024 

Timeline

Telecaller Supervisor

Beyonic
01.2021 - 03.2024

Telecaller

Amar Tech
12.2015 - 01.2018

Bachelor of Arts - Art History

J.D Womens College

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Kiran Kumari