Summary
Overview
Work History
Education
Skills
Accomplishments
Tools Used
Personal Information
Area Of Expertise
Disclaimer
Timeline
Hi, I’m

Sweety Katirra

Senior onboarding specialist
Nashik
Sweety Katirra

Summary


Strategic Onboarding Specialist with well-established background in HR processes. Adept in coordinating onboarding activities and Background verification and checks with excellent communication skills to interact with new hires and managers. Reliable and dedicated to utilizing industry's best practices.

Overview

16
years of professional experience
5
years of post-secondary education
5
Languages

Work History

Ampcus
Nashik

Senior Onboarding Specialist
09.2023 - 11.2023

Job overview

  • Worked closely with new hires, answering questions and addressing various concerns during onboarding process.
  • Coordinated pre-employment screenings, background checks, and documentation requirements to expedite hiring timelines and reduce potential delays in bringing talent onboard.
  • Led professional and thorough orientation sessions, introducing new hires to key company information.
  • Helped new hires complete and submit required paperwork, set up benefits accounts, and initiate direct deposits.
  • Put together employee files and collected required digital or physical information to meet requirements.
  • Improved retention rates by establishing strong relationships with new hires during their onboarding period.
  • Collaborated with cross-functional teams to ensure seamless integration of new staff into company culture and practices.
  • Completed required criminal, credit, or drug tests for new hires.
  • Streamlined onboarding documentation process, ensuring all legal and regulatory compliance was met with efficiency. worked with FADV and sterling for background verification of employees, making sure that resume experience and Back Ground Verification data is correct with all co-relating documents dates and certificates.
  • Also got in touch with ex employers of the new hires to match the data given and then process it for BGV , to make sure data is correct as given by the new hire , so as to not ask BGV team to redo a check which will incur a substantial cost and also reducing the TAT with proper prior checks .

Amazon India Development Center India Pvt Ltd.
Remote

Senior Associate - Central Time Keeping
06.2021 - 08.2023

Job overview

  • Ensuring fast, accurate, and reliable data entry for efficient time and attendance tracking.
  • Handling chats and calls for time and attendance management, specializing in central timekeeping.
  • Demonstrating a keen understanding of Amazon's attendance policies and applying them effectively.
  • Focusing primarily on managing the Chats queue for efficient communication and problem resolution.
  • Resolving incoming inquiries related to time and attendance, while adhering to Amazon's attendance policies, employee groups, and relevant state and federal laws.
  • Effectively managed multiple competing priorities while maintaining focus on delivering exceptional results for clients and the organization.
  • Performed wide-ranging administrative, financial and service-related functions.
  • Completed daily logs for management review.
  • Trained and supported new team members, maintaining culture of collaboration.

Amazon India Development Center India Pvt Ltd.
Remote

Senior Human Resources Associate Covid Resource Centre
01.2021 - 05.2021

Job overview

  • Serve as main point of contact for Amazon employees regarding time off, illness, quarantine, benefits.
  • Using ADP, MY Time tracking, Salesforce (Panorama, Connect Tool, CEM, DALI) for case management.
  • Implement HR Strategy & assist employees with inquiries related to leave, absence & COVID policies.
  • Resolve queries and approve leaves by following established Frequently Asked Questions and SOPs.
  • Manage end-to-end customer absence claims, providing timely and satisfactory resolutions.
  • Support team projects during peak production periods, ensuring smooth operations.
  • Train and mentor newly hired associates, creating a positive and productive work environment.
  • Act as an internal Subject Matter Expert for CRC IND4IND process, offering guidance and support.
  • Volunteer for additional responsibilities, consistently meeting deadlines & delivering quality results.
  • Handle ad-hoc tasks such as mentoring, work allocation, auditing, urgent requests, and escalations.

Amazon India Development Center India Pvt Ltd.
Remote

Customer Services Specialist
06.2020 - 12.2020

Job overview

  • Provide exceptional customer service by answering a high volume of help desk calls daily, addressing 80-100 inquiries and cases related to payment deliveries, refunds, and replacements of the services.
  • Trained new joiners, delivering training sessions on product knowledge & call handling techniques.
  • Demonstrate strong communication skills to effectively resolve customer issues & customer satisfaction.
  • Maintain an understanding of company processes to provide accurate and timely assistance to callers.
  • Continuously update knowledge base and stay informed about product updates and industry trends.

uFaber Edutech Pvt Ltd.
Remote

IELTS Trainer
09.2019 - 05.2020

Job overview

  • Conducted comprehensive online sessions on IELTS modules of speaking, writing, listening & reading.
  • Provided feedback to students to improve English language proficiency & achieve desired IELTS score.
  • Utilized the online platform ZOOM to deliver interactive lessons to students from various countries.
  • Successfully taught and mentored consisting of over 2700 students, within a 9-months timeframe.
  • Prepared students for both general PR IELTS and student visa applications, equipping them with the necessary skills and strategies for success.

Lotus Logistics India Pvt Ltd.
Kolkata

Trade Expansion Manager - East India
06.2016 - 08.2016

Job overview

  • Proactively addressed and resolved client concerns, ensuring high levels of customer satisfaction.
  • Generated comprehensive reports on various aspects such as closings, follow-up & goal achievement.
  • Cultivated new client relationships within the furniture industry, specifically focusing on wood coatings.
  • Oversaw a proficient sales & marketing team of 25 associates, effectively managing their performance.
  • Spearheaded the establishment of the conglomerate's East India head office in Kolkata, showcasing strong project management skills from property acquisition to leasing.

Suparam Metals
Dhule

Administration Head
05.2013 - 06.2015

Job overview

  • Supervised a team of 10 helpdesk agents responsible for collections and customer service.
  • Demonstrated expertise in the proper upkeep and maintenance of a fleet of commercial vehicles.
  • Produced sales, collections, bad debt reports & records, contributing to accurate financial analysis.
  • Managed 10 field agents engaged in collections and bank operations, optimizing their performance.
  • Ensured implementation & maintenance of robust internal controls & vendor management procedures.
  • Led a team of 20 associates in a contact center environment ensuring exceptional service during calls.

Capgemini
Kolkata

Accounts Payable Associate
01.2008 - 03.2011

Job overview

  • Responded to employee inquiries via email, managing the generic mailbox for Expenses.
  • Provided training to new team members on product knowledge and call handling techniques.
  • Handling monthly calls with XEROX & client on number of scanned images for AP and its costing.
  • Demonstrated expertise in managing F&A business operations on various technological platforms.
  • Efficiently handled a high volume of 80-100 daily helpdesk calls, resolving payment-related queries.
  • Conducted daily quality checks and maintained Quality Control Assurance (QCA) for the team, ensuring adherence to the monthly SLA of 98% and providing feedback for improvement.

Education

Asian College of Teachers
Kolkata

TEFL from Teaching English as Foreign Language
01.2018 - 12.2018

Asian College of Teachers
Kolkata

TKT from Teaching Knowledge Test
01.2018 - 12.2018

Bhawanipur Education Society College
Kolkata

Bachelor of Arts
01.2006 - 12.2006

University Overview

University of Calcutta

Maria's Day School
Howrah

Class XII
01.2003 - 12.2003

University Overview

ISC

Xaviers English School
Hooghly

Class X
01.2001 - 12.2001

University Overview

ICSE

Skills

Accomplishments

  • Nominated for leadership training program with the concept of PILOT (Preparing Innovative Leaders of Tomorrow)
  • Has been recognized for consistent performance & nominated for reward & recognition Award for 3 quarters
  • Appreciations from leadership team from USA on various initiatives & exceeding the client expectations

Tools Used

  • ADP - US Payroll Tool
  • Payroll Central
  • RCRC Tool
  • GACD
  • Lenel
  • AFLITE
  • FCLM
  • People Portal
  • Panorama Tool (Salesforce Lightening Experience)
  • Trouble Ticketing: Service Request Workflow

Personal Information

  • Date of Birth: 06/28/84
  • Gender: She / Her

Area Of Expertise

  • MS Office Proficiency
  • Quality Assurance
  • Time & Attendance
  • Customer Experience
  • HR Delivery Strategy
  • Continuous Improvement
  • Organizational Skills
  • Subject Matter Expertise
  • Training & Development
  • Documentation Review
  • Project Management
  • Resource Allocation

Disclaimer

I hereby declare that the above particulars of facts and information stated are correct to the best of my belief and knowledge.

Timeline

Senior Onboarding Specialist

Ampcus
09.2023 - 11.2023

Senior Associate - Central Time Keeping

Amazon India Development Center India Pvt Ltd.
06.2021 - 08.2023

Senior Human Resources Associate Covid Resource Centre

Amazon India Development Center India Pvt Ltd.
01.2021 - 05.2021

Customer Services Specialist

Amazon India Development Center India Pvt Ltd.
06.2020 - 12.2020

IELTS Trainer

uFaber Edutech Pvt Ltd.
09.2019 - 05.2020

Asian College of Teachers

TEFL from Teaching English as Foreign Language
01.2018 - 12.2018

Asian College of Teachers

TKT from Teaching Knowledge Test
01.2018 - 12.2018

Trade Expansion Manager - East India

Lotus Logistics India Pvt Ltd.
06.2016 - 08.2016

Administration Head

Suparam Metals
05.2013 - 06.2015

Accounts Payable Associate

Capgemini
01.2008 - 03.2011

Bhawanipur Education Society College

Bachelor of Arts
01.2006 - 12.2006

Maria's Day School

Class XII
01.2003 - 12.2003

Xaviers English School

Class X
01.2001 - 12.2001
Sweety KatirraSenior onboarding specialist