Sweety Katirra

• Worked closely with new hires, answering questions and addressing various concerns during onboarding process.
• Coordinated pre-employment screenings, background checks, and documentation requirements to expedite hiring timelines and reduce potential delays in bringing talent onboard.
• Led professional and thorough orientation sessions, introducing new hires to key company information.
• Helped new hires complete and submit required paperwork, set up benefits accounts, and initiate direct deposits.
• Put together employee files and collected required digital or physical information to meet requirements.
• Improved retention rates by establishing strong relationships with new hires during their onboarding period.
• Collaborated with cross-functional teams to ensure seamless integration of new staff into company culture and practices.
• Completed required criminal, credit, or drug tests for new hires.
• Streamlined onboarding documentation process, ensuring all legal and regulatory compliance was met with efficiency. worked with FADV and sterling for background verification of employees, making sure that resume experience and Back Ground Verification data is correct with all co-relating documents dates and certificates.
• Also got in touch with ex employers of the new hires to match the data given and then process it for BGV , to make sure data is correct as given by the new hire , so as to not ask BGV team to redo a check which will incur a substantial cost and also reducing the TAT with proper prior checks .

• Ensuring fast, accurate, and reliable data entry for efficient time and attendance tracking.
• Handling chats and calls for time and attendance management, specializing in central timekeeping.
• Demonstrating a keen understanding of Amazon's attendance policies and applying them effectively.
• Focusing primarily on managing the Chats queue for efficient communication and problem resolution.
• Resolving incoming inquiries related to time and attendance, while adhering to Amazon's attendance policies, employee groups, and relevant state and federal laws.
• Effectively managed multiple competing priorities while maintaining focus on delivering exceptional results for clients and the organization.
• Performed wide-ranging administrative, financial and service-related functions.
• Completed daily logs for management review.
• Trained and supported new team members, maintaining culture of collaboration.

• Serve as main point of contact for Amazon employees regarding time off, illness, quarantine, benefits.
• Using ADP, MY Time tracking, Salesforce (Panorama, Connect Tool, CEM, DALI) for case management.
• Implement HR Strategy & assist employees with inquiries related to leave, absence & COVID policies.
• Resolve queries and approve leaves by following established Frequently Asked Questions and SOPs.
• Manage end-to-end customer absence claims, providing timely and satisfactory resolutions.
• Support team projects during peak production periods, ensuring smooth operations.
• Train and mentor newly hired associates, creating a positive and productive work environment.
• Act as an internal Subject Matter Expert for CRC IND4IND process, offering guidance and support.
• Volunteer for additional responsibilities, consistently meeting deadlines & delivering quality results.
• Handle ad-hoc tasks such as mentoring, work allocation, auditing, urgent requests, and escalations.

• Provide exceptional customer service by answering a high volume of help desk calls daily, addressing 80-100 inquiries and cases related to payment deliveries, refunds, and replacements of the services.
• Trained new joiners, delivering training sessions on product knowledge & call handling techniques.
• Demonstrate strong communication skills to effectively resolve customer issues & customer satisfaction.
• Maintain an understanding of company processes to provide accurate and timely assistance to callers.
• Continuously update knowledge base and stay informed about product updates and industry trends.

• Conducted comprehensive online sessions on IELTS modules of speaking, writing, listening & reading.
• Provided feedback to students to improve English language proficiency & achieve desired IELTS score.
• Utilized the online platform ZOOM to deliver interactive lessons to students from various countries.
• Successfully taught and mentored consisting of over 2700 students, within a 9-months timeframe.
• Prepared students for both general PR IELTS and student visa applications, equipping them with the necessary skills and strategies for success.

• Proactively addressed and resolved client concerns, ensuring high levels of customer satisfaction.
• Generated comprehensive reports on various aspects such as closings, follow-up & goal achievement.
• Cultivated new client relationships within the furniture industry, specifically focusing on wood coatings.
• Oversaw a proficient sales & marketing team of 25 associates, effectively managing their performance.
• Spearheaded the establishment of the conglomerate's East India head office in Kolkata, showcasing strong project management skills from property acquisition to leasing.

• Supervised a team of 10 helpdesk agents responsible for collections and customer service.
• Demonstrated expertise in the proper upkeep and maintenance of a fleet of commercial vehicles.
• Produced sales, collections, bad debt reports & records, contributing to accurate financial analysis.
• Managed 10 field agents engaged in collections and bank operations, optimizing their performance.
• Ensured implementation & maintenance of robust internal controls & vendor management procedures.
• Led a team of 20 associates in a contact center environment ensuring exceptional service during calls.

• Responded to employee inquiries via email, managing the generic mailbox for Expenses.
• Provided training to new team members on product knowledge and call handling techniques.
• Handling monthly calls with XEROX & client on number of scanned images for AP and its costing.
• Demonstrated expertise in managing F&A business operations on various technological platforms.
• Efficiently handled a high volume of 80-100 daily helpdesk calls, resolving payment-related queries.
• Conducted daily quality checks and maintained Quality Control Assurance (QCA) for the team, ensuring adherence to the monthly SLA of 98% and providing feedback for improvement.

University of Calcutta

ISC

ICSE