Sweety Vedhera

• Elicitation, identification and documentation of business needs. Creating EPICS/Building Capabilities/Acceptance criteria/ Estimations/ Participate in project review meetings
• Facilitate and Documentation of business requirements
• Work collaboratively with business/Scrum team/Po areas in planning and conducting the analysis of business problems to be solved to enhance and/or gain operational efficiencies.
• Support the team in Removing impediments/project planning activities, in evaluating risks, and shuffle priorities based on unresolved issues.
  Guiding the team and organization on how to use Agile/Scrum practices and values to delight customers
• Building a trusting and safe environment where problems can be raised without fear of blame, retribution, or being judged, with an emphasis on healing and problem-solving.
• Facilitating discussion, decision making, and conflict resolution.
• Assisting with internal and external communication, improving transparency, and radiating information.
• Providing all support to the team using a servant leadership style whenever possible, and leading by example.
• Proficient in Agile Principles& Values and able to coach team in gauging the deliveries.
• Good skills and knowledge of servant leadership, facilitation, situational awareness, conflict resolution, continual improvement, empowerment, and increasing transparency.
• Team/Performance/Project/Resource/Workforce management
• Accountability for creating Process Sop's
• Assisting customer service for participant inquiry and providing handoffs to reduce workflow and provide first call resolution.
  Determining training needs of New Hires; conducting suitable training programs to enhance their operational efficiency leading to increased productivity.
• SME for Associates both onshore and off shore. Preparing procedures for processes and save them for teams references.

Certification/Trainings:

· Tool Certification/Trainings: CAPA/7 QC Tools/Citrix/AWS/Jira/Kanban Board/Oracle

· Six Sigma Lean certification/Yellow Belt ( Guardian India Pvt Ltd) 2018

· Six Sigma Lean Green Belt (Varsigma by Dr Shantanu k)2017

· Certified as Case Manager for Amazon LOAA/LIFE-Lesson in future excellence from Aon.

· Certificate on efficient manager from Aon Manager’s academy/MOT-Managers of tomorrow from Aon.

· Certificate of completion of CBNA process training/ Business Etiquette &- E-mail Etiquette

Awards/ Achievements:

· Guardian ( WLN) Women Leader Role Model Dec 2023

o Guardian Aspiring Award/Innovation/Multiple Peak booster from 2017 to 2023

· Champion Award from Aon Hewitt in March 2012, Champion award from Aon Hewitt in February 2012, Gold award from Aon Hewitt in July 2013, Gold award from Aon Hewitt for business results in 2014.

· Speedster awards from Aon Hewitt from Aon Hewitt in July, September & December 2014,Appreciation certificate from Aon Hewitt for best APT, success rate ,& maximum number of claims processed in June ,July & November 2014

CSM