Open To Work
Sweta Jha
Work Preference
Summary
Senior technology executive with over 21 years of experience in leading enterprise technology, Infrastructure and cloud transformation initiatives across banking, automotive, healthcare, and IT services. Recognized for building and leading high-performing global teams of 300+ professionals, consistently enhancing delivery performance and business value.
Overview
20
20
years of professional experience
1
1
Certificate
Work History
Deputy General Manager
BMW Techworks India
Chennai
11.2025 - 07.2026
- Directed enterprise agile delivery governance across diverse technology programs supporting BMW global platforms.
- Developed executive dashboards to enhance visibility into delivery health, portfolio risks, sprint velocity, and release readiness.
- Led sprint planning, agile ceremonies, backlog prioritization, and portfolio governance utilizing Jira boards.
- Collaborated with business and engineering leaders to prioritize strategic initiatives based on business value.
- Oversaw project lifecycle from intake to delivery, ensuring adherence to enterprise standards and alignment with strategic objectives.
- Facilitated steering committee meetings and governance reviews for executive portfolio reporting.
- Directed technology risk management through effective issue escalation and mitigation planning across global initiatives.
- Implemented performance metrics to evaluate team effectiveness.
- Oversaw product development processes from conception to launch.
- Facilitated training sessions to enhance team skills and knowledge.
- Led cross-functional teams to facilitate smooth project transitions.
- Collaborated with various departments to ensure effective resource allocation.
Director of Cloud Operations
Rackspace Technology
Gurugram
07.2024 - 08.2025
- Led cloud operations, driving 10% cost reduction across IT services.
- Established governance frameworks for cloud transformation programs, ensuring compliance and alignment with organizational objectives.
- Negotiated vendor contracts, saving $1M annually on IT expenses.
- Implemented strategies that increased revenue by 10% through optimized service offerings and enhanced customer engagement.
- Managed cross-functional delivery risks and compliance, ensuring accurate executive reporting.
- Oversaw vendor governance, financial planning and operational performance metrics.
- Led service strategy development to enhance customer satisfaction and operational efficiency.
- Managed cross-functional teams to improve service delivery processes and standards.
- Developed strategic IT roadmaps aligned with business priorities.
- Streamlined global IT processes to enhance sustainability and lower carbon footprint.
- Facilitated team growth through effective leadership and support. and skill development as disciplinary lead in my Unit (50+ associates) following Agile Working Methodologies with defined roles.
- Implemented training programs for staff to ensure high-quality service performance.
- Oversaw budget management for service operations, ensuring cost-effective resource allocation.
- Led enterprise technology portfolio reviews with executive leadership.
- Developed partnerships with key stakeholders to align service offerings with market needs.
System Administration Director
NTT Data
Noida
11.2012 - 06.2024
- Led IT operations for BMW's 26k+ servers across 250+ sites, boosting resilience and uptime driving 30% revenue growth in infrastructure services.
- Directed service delivery and IT governance for healthcare, automotive and BFSI clients, ensuring regulatory compliance and risk mitigation.
- Built BMW's Fit for Cloud Support & Security Teams, enabling agile operations and predictive maintenance.
- Drove automation and service management initiatives, resulting in reduced downtime and optimized global operations delivery.
- Streamlined operations, reducing costs by 15% while improving service delivery.
- Implemented innovative solutions that enhanced client satisfaction.
- Secured high client retention rates through proactive engagement strategies., fostering long-term business relationships.
- Managed enterprise transition and transformation governance across multiple infrastructure and application portfolios.
- Led budget planning, prioritization and resource optimization for global transformation programs.
- Established KPI-driven project monitoring through Jira dashboards.
- Implemented Agile governance using Scrum and Kanban methodologies.
- Coordinated audit readiness activities supporting SOC, ISO and TISAX compliance.
- Strengthened vendor contracts and KPIs, improving audit readiness and enabling seamless operations.
- Developed and implemented strategic plans for service delivery improvement initiatives.
System Administrator
Tata Consultancy Services (TCS)
Gurugram
10.2010 - 11.2012
- Administered user access controls and security protocols across multiple platforms.
- Monitored system performance, resolving issues to maintain operational stability.
- Managed system configurations and updates, ensuring optimal performance across diverse client environments.
- Collaborated with teams to implement IT policies and procedures, enhancing compliance and security across the organization.
Sr. System Analyst
Convergys India
Gurugram
09.2006 - 09.2010
- Managed project timelines to align deliverables with client expectations, facilitating on-time project completion.
- Collaborated with cross-functional teams to design software solutions that addressed specific client needs.
- Evaluated existing systems for performance issues and proposed enhancements.
- Resolved complex system-related problems by troubleshooting network connections and other components.
- Monitored server performance and optimized resources utilization.
- Mentored junior analysts in best practices for system analysis and design processes.
Education
B.Tech - Electronics & Communication, Electronics and Communication engineering
Biju Patnaik Technical University
Rayagada, Odisha03-2006
Skills
- Cloud operations and implementation
- Security and compliance
- IT infrastructure management
- Program and project management
- Portfolio and delivery management
- Operational transition
- Digital transformation initiatives
- Vendor and client management
- Budget and financial oversight
- Process optimization techniques
- Regional and global operations
- Strategic and team leadership
- Executive reporting skills
- Service delivery optimization
Certification
- AWS Certified Solution Architect - Professional
- AWS Cloud Practitioner
- AWS AI Fundamentals
- Microsoft Azure Foundation & AI Foundation
- VCP-DCV
- MCSE 2018
- ITIL Foundation 2003
- AI for Business Leaders
Accomplishments
- Recognized for turnaround leadership in escalations and high-stakes client audits (SOC, ISO, TISAX) at NTT Data for BMW IAAS rewards and recognitions.
- Drove AI-driven automation, reducing downtime and operational costs by 10% helping reduce carbon footprint and sustainability champion at Rackspace Technology.
- Star Performer Award for Service Delivery and Excellence.
- Organised Events for customer interactions and Show and Tell.
Timeline
Deputy General Manager
BMW Techworks India
11.2025 - 07.2026
Director of Cloud Operations
Rackspace Technology
07.2024 - 08.2025
System Administration Director
NTT Data
11.2012 - 06.2024
System Administrator
Tata Consultancy Services (TCS)
10.2010 - 11.2012
Sr. System Analyst
Convergys India
09.2006 - 09.2010
B.Tech - Electronics & Communication, Electronics and Communication engineering
Biju Patnaik Technical University
Websites And Social Links
www.linkedin.com/in/sweta-jha-25915237
Hobbies and Interests
- Gardening
- Travelling
Languages
- English
- Hindi
- Maithili
- Bengali
Hobbies and Interests
- Gardening
- Travelling