Sweta Jha
Chennai
Summary
Senior technology executive with over 21 years of experience in leading enterprise technology portfolios and cloud transformation initiatives across banking, automotive, healthcare, and IT services. Demonstrated success in managing multi-million-dollar technology portfolios and driving enterprise-wide transformation initiatives for Fortune 500 companies. Expertise in establishing PMO governance frameworks, agile project delivery, and stakeholder management, resulting in improved operational performance and compliance. Recognized for building and leading high-performing global teams of 140+ professionals, consistently enhancing delivery performance and business value.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Deputy General Manager
BMW Techworks India
Chennai
11.2025 - Current
- Directed enterprise agile delivery governance across diverse technology programs supporting BMW global platforms.
- Established executive dashboards to monitor delivery health, portfolio risks, sprint velocity, and release readiness.
- Led sprint planning, agile ceremonies, backlog prioritization, and portfolio governance utilizing Jira boards.
- Collaborated with business and engineering leaders to prioritize strategic initiatives based on business value.
- Governed project lifecycle from intake to delivery, ensuring compliance with enterprise standards.
- Facilitated steering committee meetings and governance reviews for executive portfolio reporting.
- Managed technology risks through issue escalation and mitigation planning across global initiatives.
Director Cloud Operations and Global IT Head
Rackspace Technology
Gurugram
07.2024 - 08.2025
- Led cloud operations, driving 10% cost reduction across IT services.
- Developed strategic IT roadmaps aligned with business priorities.
- Established governance frameworks for cloud transformation programs.
- Negotiated vendor contracts, saving $1M annually on IT expenses.
- Led enterprise technology portfolio reviews with executive leadership.
- Managed cross-functional delivery risks and compliance, ensuring accurate executive reporting.
- Oversaw vendor governance, financial planning and operational performance metrics.
- Implemented strategies that boosted revenue by 10% annually.
- Streamlined global IT processes to enhance sustainability and lower carbon footprint.
- People management and skill development as disciplinary lead in my Unit (50+ associates) following Agile Working Methodologies with defined roles.
Director
NTT Data
Noida
11.2012 - 06.2024
- Championed digital transformation initiatives, elevating user experience using AI/GenAI adoption to improve delivery speed and service innovation.
- Partnered with CXOs to align cloud strategy with business goals, strengthening client trust and revenue growth.
- Led IT operations for BMW's 26k+ servers across 250+ sites, boosting resilience and uptime.
- Built BMW's Fit for Cloud Support & Security Teams, enabling agile operations and predictive maintenance.
- Drove automation and endpoint security initiatives, resulting in reduced downtime and optimized global operations.
- Directed service delivery and IT governance for healthcare, automotive and BFSI clients, ensuring regulatory compliance and risk mitigation.
- Strengthened vendor contracts, KPIs, and audit readiness, enabling seamless operations and improved client satisfaction.
- Implemented innovative solutions, enhancing client satisfaction by 25%.
- Streamlined operations, reducing costs by 15% while improving service delivery.
- Achieved top-tier client retention rates, fostering long-term business relationships.
- Led strategic initiatives driving 30% revenue growth in infrastructure services.
- Managed enterprise PMO governance across multiple infrastructure and application portfolios.
- Led portfolio planning, prioritization and resource optimization for global transformation programs.
- Chaired governance forums, CAB meetings, executive reviews and steering committees.
- Established KPI-driven project monitoring through Jira dashboards.
- Implemented Agile governance using Scrum and Kanban methodologies.
- Managed enterprise risk registers, issue logs and mitigation plans.
- Coordinated audit readiness activities supporting SOC, ISO and TISAX compliance.
- Ensured delivery adherence through SDLC governance and PMO standards.
System Administrator
Tata Consultancy Services (TCS)
Gurugram
10.2010 - 11.2012
- Managed system configurations and updates for diverse client environments.
- Administered user access controls and security protocols across multiple platforms.
- Monitored system performance, resolving issues to maintain operational stability.
- Collaborated with teams to implement IT policies and procedures effectively.
Sr. System Analyst
Convergys India
Gurugram
09.2006 - 09.2010
- Managed project timelines, ensuring alignment with client expectations and deliverables.
- Collaborated with cross-functional teams to design effective software solutions.
- Evaluated existing systems for performance issues and proposed enhancements.
- Resolved complex system-related problems by troubleshooting network connections and other components.
- Monitored server performance and optimized resources utilization.
- Mentored junior analysts in best practices for system analysis and design processes.
Education
B.Tech - Electronics & Communication, Electronics and Communication engineering
Biju Patnaik Technical University
Rayagada, Odisha03-2006
Skills
- Cloud operations
- Cloud implementation
- Security and compliance
- IT infrastructure management
- Program management
- Agile project management
- Portfolio management
- Delivery management
- Transition management
- Operational excellence
- Business transformation
- Vendor management
- Client engagement
- Budget oversight
- Financial oversight
- Process optimization
- Regional operations
- Global delivery leadership
- Strategic leadership
- Team leadership
- Executive reporting
Certification
- AWS Certified Solution Architect - Professional
- AWS Cloud Practitioner
- AWS AI Fundamentals
- Microsoft Azure Foundation & AI Foundation
- VCP-DCV, VSAN
- MCSE
Accomplishments
- Recognized for turnaround leadership in escalations and high-stakes client audits (SOC, ISO, TISAX) at NTT Data for BMW IAAS rewards and recognitions.
- Drove AI-driven automation, reducing downtime and operational costs by 10% helping reduce carbon footprint and sustainability champion at Rackspace Technology.
Languages
- English
- Hindi
- German
- Bengali
- Maithili
Websites And Social Links
www.linkedin.com/in/sweta-jha-25915237
Hobbies and Interests
- Gardening
- Travelling
Timeline
Deputy General Manager
BMW Techworks India
11.2025 - Current
Director Cloud Operations and Global IT Head
Rackspace Technology
07.2024 - 08.2025
Director
NTT Data
11.2012 - 06.2024
System Administrator
Tata Consultancy Services (TCS)
10.2010 - 11.2012
Sr. System Analyst
Convergys India
09.2006 - 09.2010
B.Tech - Electronics & Communication, Electronics and Communication engineering
Biju Patnaik Technical University