Sweta Kar
Content Writer
Bangalore
Summary
Organized and dependable candidate, successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Dedicated professional with history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. Offering excellent communication and good judgment. Excellent reputation for resolving problems and improving customer satisfaction. Developed strong business communication skills- ability to communicate with the stakeholders clearly and concisely. Observed strong analytical skills.
Investigated and identified 'Root Cause Analysis' for a recurring problem.
Overview
4
4
years of professional experience
8
8
years of post-secondary education
3
3
Languages
Work History
Catalog Associate
Amazon
Bangalore
06.2021 - Current
- Researching and recording origins, provenance and historical significance of archival materials.
- Designing innovative and interactive exhibits to showcase newly procured and digitized items.
- Maintaining knowledge of museum topics by studying new artifacts and exhibits.
- Developing and implementing performance improvement strategies and plans to promote continuous improvement.
- Handling 30 mails per day to address customer inquiries and concerns.
- Maintained excellent attendance record, consistently arriving to work on time.
- Led projects and analyzed data to identify opportunities for improvement.
- Worked flexible hours across night, weekend and holiday shifts.
- Exceeded goals through effective task prioritization and great work ethic.
- Created spreadsheets using Microsoft Excel for daily, weekly and monthly reporting.
- Participated in continuous improvement by generating suggestions, engaging in problem-solving activities to support teamwork.
Content Verifier
Cognizant
New Delhi
12.2018 - 02.2021
- Worked within applicable standards, policies and regulatory guidelines to promote safe working environment.
- Worked with customers to understand needs and provide excellent service.
- Resolved conflicts and negotiated mutually beneficial agreements between parties.
- Maintained energy and enthusiasm in fast-paced environment.
- Conducted research, gathered information from multiple sources and presented results.
- Developed team communications and information for meetings.
- Created spreadsheets using Microsoft Excel for daily, weekly and monthly reporting.
- Developed and maintained courteous and effective working relationships.
- Prepared variety of different written communications, reports and documents.
- Led team of 10 copywriters and content writers to oversee results of job performance.
- Approved, reviewed and edited content flowing to website.
- Maintained content marketing calendar to schedule creation and delivery deadlines.
- Provided concise and constructive editorial feedback to writers to improve article and story writing.
- Proofread, edited and evaluated final copy to verify content aligned with established guidelines.
Client Relationship Manager
Innovatiview
New Delhi
07.2014 - 01.2015
- Addressed and resolved customer complaints and issues to improve satisfaction.
- Built partnerships with diverse internal teams and sales, finance and operations departments to streamline processes.
- Retained updated knowledge of market competition and related offerings to generate favor for mobile signal jammers and boosters.
- Worked with clients to address and respond to client and partnership management issues.
- Recommended new products to clients and maintained solutions-oriented problem-solving for long-term client relationships.
- Assessed client needs and developed plans to adequately address current and future objectives.
- Identified opportunities to cross or up-sell mobile signal boosters and jammers and communicated customer needs to appropriate team.
- Developed summaries to assess each client's participation level and determine targets for follow-up plans.
- Implemented systems and procedures to increase sales.
- Coached and promoted high-achieving sales and account management employees to fill leadership positions with qualified staff and boost company growth.
- Investigated and integrated new strategies to expand business operations and grow customer base.
- Communicated progress of monthly and quarterly initiatives to internal and external sales teams.
Education
High School Diploma -
Kendriya Vidyalaya Janak Puri
New Delhi 04.2008 - 04.2011
Bachelor of Arts - Mass Communication And Journalism
International Institute Of Mass Media
New Delhi 06.2011 - 08.2014
Master of Arts - Mass Communication And Journalism
Guru Jambeshwar University
Haryana 06.2016 - 07.2018
Skills
Planning and Coordination
undefinedHobbies
Reading, Blogging, Travelling, Listening to music and Dancing.
Timeline
Catalog Associate
Amazon
06.2021 - Current
Content Verifier
Cognizant
12.2018 - 02.2021
Master of Arts - Mass Communication And Journalism
Guru Jambeshwar University
06.2016 - 07.2018
Client Relationship Manager
Innovatiview
07.2014 - 01.2015
Bachelor of Arts - Mass Communication And Journalism
International Institute Of Mass Media
06.2011 - 08.2014
High School Diploma -
Kendriya Vidyalaya Janak Puri
04.2008 - 04.2011
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