Summary
Overview
Work History
Education
Skills
Languages
Certification
Timeline
Generic
Sweta Raj

Sweta Raj

New Delhi

Summary

Result driven and customer focused professional with experience across diverse sectors including EdTech, FMCG, Beauty and genral insurance. Skilled in sales, client relationship management, academic counselling and product demonstration. Known for consistently meeting targets and delivering high levels of customer satisfaction.

Overview

8
8
years of professional experience
1
1
Certification

Work History

Academic Counselor

Doubtnut
New Delhi
01.2021 - 11.2022
  • Provided academic guidance to students, helping them choose suitable online learning plans.
  • Successfully managed student conversions, achieving 100 to 120% of monthly targets.
  • Resolved academic queries of student up to their satisfaction.
  • Advised students on academic programs and course selection at Doubtnut.
  • Facilitated communication between students, parents, and academic staff effectively.

Beauty Advisor

Himalaya Drug Company
New Delhi
12.2017 - 12.2020
  • Advised customers on skincare and personal care products based on skin type and concern.
  • Educated clients on the benefits of natural ingredients in skincare products.
  • Provided feedback to management on customer preferences and trends.
  • Performed sales activities such as cashiering, stocking shelves, inventory management and customer service.
  • Greeted customers upon entering store or salon and established friendly relationships with them.

Sales Officer

Hindustan Unilever
New Delhi
11.2015 - 12.2017
  • Developed customer relationships to enhance brand loyalty and drive sales growth.
  • Trained new sales representatives on company products and sales techniques.
  • Built relationships with key clients through regular contact.
  • Enhanced product knowledge through continuous learning and professional development activities.
  • Achieved 100% target month over month through effective market strategies.

Sales Executive

Reliance General Insurance
New Delhi
12.2014 - 11.2015
  • Developed relationships with clients to understand.
  • Used cold calling and networking to sell products and services.
  • Sourced new sales opportunities through inbound lead follow-up.
  • Trained junior sales staff on techniques for improving customer service experience.
  • Produced sales documents, finalized deals and filed records.

Education

Bachelor of Arts - English Literature

Lalit Narayan Mithila University
Darbhanga
04-2015

Intermediate Certificate - Arts Education

RR College
Sheohar
06-2011

Matriculation - Secondary Education

Girls High School
Sheohar
05-2009

Skills

  • Academic advising
  • Customer relationship management
  • Problem solving
  • Interpersonal skills
  • Relationship building
  • Inventory management
  • Effective communication
  • Client engagement
  • Demonstration skills
  • Sales closing

Languages

Hindi
First Language
English
Intermediate (B1)
B1

Certification

1) I have successfully completed a Beauty Parlor course that provided comprehensive training in the core areas of beauty and personal care, the course covered both theoretical knowledge and hands-on practical skills, focusing on

Skin care

Makeup techniques

Personal grooming and hygiene

2) I also completed a 12-month advanced diploma in computer applications at New Star Computer Class, Sheohar

Timeline

Academic Counselor

Doubtnut
01.2021 - 11.2022

Beauty Advisor

Himalaya Drug Company
12.2017 - 12.2020

Sales Officer

Hindustan Unilever
11.2015 - 12.2017

Sales Executive

Reliance General Insurance
12.2014 - 11.2015

Bachelor of Arts - English Literature

Lalit Narayan Mithila University

Intermediate Certificate - Arts Education

RR College

Matriculation - Secondary Education

Girls High School

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Sweta Raj