Sweta Kumari Singh
Production Support Team Lead
Gurgaon
Summary
Results-driven Technical/Production Operations Lead with over 9 years of experience in spearheading payment systems support at MobiKwik. Proven expertise in managing UPI, wallet, and card transaction flows, effectively resolving production issues, and ensuring system stability. Proficient in Linux, API validation, log analysis, and Prometheus monitoring. Consistently delivering RCA, enhancing performance, and ensuring RBI audit compliance in high-scale fintech environments.
Overview
9
9
years of professional experience
Work History
Production Support Team Lead
MobiKwik
06.2020 - Current
- Managed 500+ tickets weekly across UPI, wallet, and card transactions, ensuring timely resolution, minimal downtime, and high customer satisfaction.
- Led process improvements and automation initiatives that enhanced production efficiency, reduced manual tasks, and ensured SLA compliance.
- Collaborated cross-functionally with Dev and QA teams to streamline deployments, optimize transaction flows, and improve release quality.
- Fostered a culture of continuous improvement by establishing SOPs and promoting team learning, leading to stronger collaboration and operational consistency.
Senior TechOps Engineer
Paytm
07.2019 - 06.2020
- Troubleshot and resolved critical production issues across AWS, Linux, and applications built on Java, Tomcat, Node.js, and JavaScript.
- Led bug identification and performance tuning, improving system stability and reducing escalations.
- Collaborated with partner clients to deliver new integrations end-to-end, ensuring on-time delivery and maintaining project momentum via Jira.
- Built strong client relationships through effective communication, thorough documentation, and consistent on-time delivery of solutions.
Technical Analyst
Diksha Technologies
08.2018 - 07.2019
- Ensured server uptime and feature availability in telecom applications, applying swift workarounds during failures to minimize downtime.
- Managed validation workflows and number activations while collaborating cross-functionally to resolve issues, enhance user experience, and deliver telecom projects on time, boosting client satisfaction.
System Engineer
Telemune Software Solutions Pvt. Ltd.
06.2016 - 08.2018
- Administered telecom servers with performance tuning and monitoring using shell scripts and SQL automation, reducing manual workload and enhancing system efficiency.
- Deployed Java apps on Tomcat, managed change tickets, resolved L2 issues, and generated MySQL/Oracle reports for operational insights.
Education
Bachelor of Technology - Electronics and Communications Engineering
Lovely Professional University
Jalandhar, India06-2016
Skills
MySQL
ACHIEVEMENTS
- Recognized as 2 times of Spotlight Award while working in Mobikwik.
- Received Employee of Quarter while working in Paytm.
Timeline
Production Support Team Lead
MobiKwik
06.2020 - Current
Senior TechOps Engineer
Paytm
07.2019 - 06.2020
Technical Analyst
Diksha Technologies
08.2018 - 07.2019
System Engineer
Telemune Software Solutions Pvt. Ltd.
06.2016 - 08.2018
Bachelor of Technology - Electronics and Communications Engineering
Lovely Professional University
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