Creating users, Account policies, Implementing users rights in Windows
Sweta Puspa Rout
Desktop Support Engineer
Cuttack
Summary
Savvy expert experienced in troubleshooting computer hardware and software issues in customer-focused environments. Possesses comprehensive knowledge of standard operating systems, networking protocols and technical support procedures. Skilled in identifying and resolving complex technical problems.
Overview
9
9
years of professional experience
9
9
years of post-secondary education
Work History
Desktop Support Engineer
P9V Technologies
Bhubaneswar
01.2017 - 04.2020
- Maintained inventory of installed desktop hardware and software components to keep records accurate and updated.
- Relocated and configured desktop computer devices and phones to facilitate office moves and new employee workstations.
- Configured hardware, devices, and software to set up work stations for employees.
- Removed malware, ransomware, and other threats from laptops and desktop systems.
- Patched software and installed new versions to eliminate security problems and protect data.
- Troubleshot potential problems and eliminated before issues escalated or cascaded.
- Coordinated with systems partners to finalize designs and confirm requirements.
- Provided authorized users with technical support and advice regarding proper use and functionality of equipment.
- Performed encryption, firewalls and patch management to implement and maintain system security.
- Rolled out software updates and applied server patches to thwart threats from penetrating networks.
- Boosted network, system and data availability and integrity through preventive maintenance and upgrades.
Lecturer, Computer Science
Trinity College of Science
Bhubaneswar
03.2015 - 12.2016
- Assessed, documented and reported on student progress for PGDCA computer class.
- Used PowerPoint and Google Classroom technology to give presentations to student classrooms.
- Conducted individual research projects to actively contribute to institution's research work.
- Used variety of learning modalities and support materials to facilitate learning process and accentuate presentations.
- Evaluated and revised lesson plans and course content to achieve student-centered learning.
- Delivered engaging curriculum through diverse methods of classroom instruction, computer lab activities and online learning systems.
- Composed course syllabus to clearly outline curriculum, expectations and deadlines at beginning Java course.
Senior Customer Service Associate
Firstsource Solutions Limited
Bhubaneswar
04.2011 - 07.2013
- Greeted customers and listened closely to problems described to determine solutions.
- Resolved customer service issues using company processes and policies and provided updates to customers.
- Escalated issues to proper supervisors when standard processes were not effective.
- Took cash and credit card payments via phone, in person, and through email.
- Handled customer inquiries and complaints with professionalism to restore satisfaction.
- Promoted to team lead of customer service for displaying outstanding enthusiasm and remaining calm in extremely trying situations.
- Utilized active listening skills to understand customer needs and provide tailored solutions.
- Stepped up to assist customer service manager with complaints and issues during times of department short staffing.
Education
Master of Computer Applications -
DDCE Utkal University
Bhubaneswar 05.2012 - 05.2014
Bachelor of Computer Applications -
KIIMS
Bhubaneswar 06.2006 - 06.2009
+2 SCIENCE -
Jupiter +2 Science College
Bhubaneswar 05.2004 - 04.2006
High School -
L.N High School
Ramachandra Pur 04.2002 - 04.2004
Skills
Remote Diagnostics
Accomplishments
- Resolved product issue through consumer testing.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
Software
Configuring outlook
Microsoft Office 365
Creating users, Account policies, Implementing users rights in Windows
Timeline
Desktop Support Engineer
P9V Technologies
01.2017 - 04.2020
Lecturer, Computer Science
Trinity College of Science
03.2015 - 12.2016
Master of Computer Applications -
DDCE Utkal University
05.2012 - 05.2014
Senior Customer Service Associate
Firstsource Solutions Limited
04.2011 - 07.2013
Bachelor of Computer Applications -
KIIMS
06.2006 - 06.2009
+2 SCIENCE -
Jupiter +2 Science College
05.2004 - 04.2006
High School -
L.N High School
04.2002 - 04.2004