Swetha B
Bengaluru
Summary
Dynamic Key Account Manager with a proven track record at Pierian Services Pvt Ltd., enhancing vendor satisfaction and resolving 95% of issues within SLA. Skilled in Tally ERP and collaboration, I drive efficiency and compliance, ensuring timely payments and fostering strong vendor relationships. A results-oriented leader committed to excellence.
Overview
16
16
years of professional experience
Work History
Key Account Manager
Pierian Services Pvt Ltd.
Bengaluru
02.2024 - Current
- Served as the primary liaison for vendor finance, resolving 95% of issues within SLA and improving vendor satisfaction scores.
- Guide vendors on effective use of finance tools to minimize errors and dependencies.
- Educate vendors on PQV, Rejections and Missing Invoices for compliance.
- Collaborate with vendors to set clear invoicing standards and reduce issues.
- Schedule weekly meetings to track progress and resolve open issues.
- Resolved payment escalations for 12 major brands, reducing turnaround time by 30% and ensuring on-time payments.
- Ensured timely payments by collaborating with internal teams and resolving issues.
- Analysed and communicated defects such as Missing/Rejections of invoices and provided regular updates to stakeholders.
- Handled PQV, PPV and hold invoice queries, addressing price variance issues for timely payment.
- Managed weekly vendor reconciliation and coordination with brands to resolve open issues and queries effectively.
- Regularly followed up with brands to ensure timely AR receivables.
- Created vendor specific SOP/guidelines.
- Analysing defect metrics – vendor performance/trends on missing/rejected/VCW invoices.
- Regular vendor connects.
- Report on vendor queries.
- Co ordinating with cross functional teams such as taxation, O2C, R2R for respective team requirements.
- Resolving cross-functional issues.
- Monitoring team progress and performance.
- Providing status reports to the Manager/Delivery heads.
- Working closely with teams to ensure the function meets timelines and quality needs.
Assistant Manager
S G M & Associates LLP
09.2022 - 02.2024
- Participated in internal and statutory audits for major clients, including Eurofins IT Solutions and Log 9 Mobility.
- Managed tax audits and filed income tax returns for individuals and companies.
- Ensured compliance with statutory filings (GST, TDS, and Advance Tax).
- Provided responses to notices from the Income Tax Department and prepared appeal documents.
- Handled incorporation of LLPs and managed GST, PT, S&E, and PF registrations.
- Chartered Accountants
Accounts Manager
Mukunda Shiva & Associates
06.2016 - 03.2021
- Led a team of 6-8 members, overseeing audits, income tax returns, and financial statement preparation.
- Managed TDS, GST, and tax return filings for multiple clients.
- Provided internal control assessments and ensured timely statutory payments.
- Coordinated payroll processing and salary payments for clients.
- Ensured compliance with income tax, VAT, and other relevant regulations.
- Chartered Accountants
Article Assistant
Mukunda Shiva & Associates
09.2012 - 09.2015
- Assisted in statutory audits, tax calculations, and preparation of financial statements.
- Managed various client accounts and filed returns for income tax, VAT, and service tax.
- Provided support in tax audits and filing TDS returns.
- Chartered Accountants
Accounts Assistant
AqTronics Technologies Private Limited
01.2010 - 01.2011
- Managed day-to-day accounting activities using Tally ERP.
- Raised invoices and handled petty cash.
Education
Bachelor of Commerce -
Vasvi Vidyanikethan College for Women
Bengaluru01.2009
Pre-University Course -
Vasvi Vidyanikethan College for Women
Bengaluru01.2006
Class X -
Women’s Peace League Composite School
Karnataka01.2004
Skills
- Tally ERP
- Zoho Books
- Winman Tax
- Win TDS
- SMORES
- SMO Central
- OFA
- Microsoft Word
- Microsoft Excel
- Microsoft PowerPoint
- Leadership
- Team Management
- Internal Audits
- Statutory Audits
- Tax Filings
- Statutory Compliance
- Problem-solving
- Analytical Skills
- Collaboration
- Cross-functional Teams
Awards
- Excellence Award, 05/01/25, Received excellence award for unwavering commitment in resolving brand queries, consistency, ownership and reliability.
- Client Appreciation, 05/01/25, Received appreciation from renowned client & seller for successfully helping client in closing all the open items.
Place
Bengaluru, Karnataka
Languages
English, Kannada, Hindi
Timeline
Key Account Manager
Pierian Services Pvt Ltd.
02.2024 - Current
Assistant Manager
S G M & Associates LLP
09.2022 - 02.2024
Accounts Manager
Mukunda Shiva & Associates
06.2016 - 03.2021
Article Assistant
Mukunda Shiva & Associates
09.2012 - 09.2015
Accounts Assistant
AqTronics Technologies Private Limited
01.2010 - 01.2011
Bachelor of Commerce -
Vasvi Vidyanikethan College for Women
Pre-University Course -
Vasvi Vidyanikethan College for Women
Class X -
Women’s Peace League Composite School