SWETHA DAPHNE DAS

May 2023 – Present

Moder Solutions India Pvt. Ltd

Moder Solutions India Pvt. Ltd. is a third-party mortgage services provider. Moder Solutions LLC is not a lender, broker, or servicer. No mortgage solicitation activity or loan applications are facilitated by Moder.

SME - REO Department (Cenlar Federal Savings Bank)

I'm currently working as a SME for REO for the Cenlar FSB client.
I created Standard Operating Procedures for REO, Property Preservation, Escrow, and Third-Party Reporting teams.
I step up to the REO workstation to start the REO workflow.
Review and notify vendors and attorneys about evictions, deeds, SCRA checks, and PACER checks.
Complete internal quality checks for the team, and ensure that the team’s quality is maintained at over 99% every month.
Ensure that the TATs are met on time.
Maintain production trackers, MTD report, Intelli report, hourly tracker, internal QC tracker, and external QC tracker.

Senior Specialist - Liquidating Claims Department (Freedom Mortgage Services)

I worked on FHA claims packaging for the Freedom Mortgage Service client.

I performed loan-level research on government-authorized bills and other documents according to the state allowable limits, and placed them in respective folders for review.

Uploaded documents to the HUD website for review and payment of the claims.

Trained three batches in the process and helped guide them during the ramp period.

Helped increase the FHA packaging process quality from 48% to 98% in four months.

March 2014 – December 2020.

Ocwen Financial Solutions, Pvt. Ltd. - APAC

Ocwen Financial Solutions Pvt. Ltd. APAC is a provider of residential and commercial mortgage servicing, special servicing, and asset management services. Ocwen is a participant in the U.S. Treasury Department's Home Affordable Modification Program (HAMP), which is designed to use loan modifications to help homeowners facing foreclosure.

Mortgage Insurance and Conventional Claims Department (MICC)

I worked as a Senior Specialist for the FNMA and FHLMC claim denial process.

I performed loan-level research on a denied claim's transaction-level details and contacted the respective BU for supporting documents prior to closing the loan.

Review whether the refunds have been applied to the correct funds bucket, General Ledger, by contacting the respective BU.

Ensured that all the claimable items are claimed within the TAT, and the non-claimable items are written off as a loss, claim.

Handled Investor Bill-Back expenses to the respective vendors and other departments.

Managed the team efficiently, and ensured that the team is monitored in line with company and performance standards in the absence of the manager.

Ensured that the management updates are circulated with the team.

Assigned work to the team on a daily basis.

Maintained the process inventories, and other required Excel sheets.

Ensured quality performance is delivered on time.

I trained the new batch on the process.

Government Claims Department

I was part of the pilot batch.

Managed the team efficiently, and ensured that the team is monitored in line with company and performance standards in the absence of the manager.

Ensured that the management updates are circulated with the team.

Assigned work to the team on a daily basis.

I prepared SOPs and inventories for the process.

I maintained the process inventories.

I ensured that quality performance is delivered by the team.

I ensured the team is meeting daily targets within the TAT, and I reported the same to the management.

Tracked the team's daily productivity and reported the same to the management.

I contacted other BUs for document requests through emails and calls.

I trained the next set of batches.