Swetha K
Chennai
Summary
To explore the new areas and work in a dynamic stable organization. I aspire to work with an organisation to expand my knowledge and skills and work for the overall growth of the organization.
Overview
3
3
years of professional experience
Work History
Phone Assistant Manager
Axis Bank
Chennai
04.2023 - Current
- And as per the migration of citi bank to axis , citi was taken over by Axis bank and then here I was graded as a "Phone assistant manager".
- Provided guidance and support to junior staff members on daily tasks, projects, and objectives.
Phone Banking Officer
Citi bank
Chennai
11.2021 - 04.2023
- Answered incoming customer calls regarding credit card inquiries, payments, and product information.
- Cross-sold appropriate products according to individual customer needs.
- Mentored a new batch with the process and knowledge needed to handle customer on calls.
Education
BCOM in Corporate Secretaryship -
University of Madras
05.2021
HSLC -
Shri Shankarlal Sundarbai Shasun Jain College for Women
03.2018
SSLC -
Bethel Matriculation Higher Secondary School
03.2016
Skills
- Proficient in MS-Office (Excel, PowerPoint, Word)
- Sales monitoring
- Communication skills
- Flexibility
- Management skills
Awards
- Rendered services under the sale-cum-expo in the Environmental club
- Certified in citi for the Best E2L percentage in sales .
- Certified for High grades in NPS in citi and axis.
Extracurricular Activities
Placed as the Campus Ambassador (2019-2021) in SSS Shasun Jain College for Women and also worked in the back end team of Collpoll in 2019 in SSS Shasun Jain College for Women.
Training
Attended Atos Syntel CSR Training program conducted by Global Talent Track pvt ltd - BFSI Domain
Languages
Tamil
First Language
English
Proficient
C2
Timeline
Phone Assistant Manager
Axis Bank
04.2023 - Current
Phone Banking Officer
Citi bank
11.2021 - 04.2023
BCOM in Corporate Secretaryship -
University of Madras
HSLC -
Shri Shankarlal Sundarbai Shasun Jain College for Women
SSLC -
Bethel Matriculation Higher Secondary School