Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Swetha M

Subject Matter Expert - Customer Service
Bengaluru

Summary

  • Experienced with in-depth knowledge of subject matter, ensuring accurate and effective guidance. Utilizes critical thinking and problem-solving skills to address complex challenges. Track record of effective communication and collaboration in diverse team settings.
  • Experienced professional with solid background in providing expert guidance and solutions. Known for reliability and adaptability in dynamic environments. Exceptional at fostering teamwork and driving successful outcomes.

Overview

9
9
years of professional experience
2
2
Certifications

Work History

Subject Matter Expert

Cognizant Technology Solutions, CTS
03.2018 - Current
  • Mentored junior team members, contributing to their professional growth and development.
  • Enhanced team performance by providing expert guidance on critical projects and strategic initiatives.
  • Established best practices for knowledge sharing, fostering a culture of continuous learning and improvement.
  • Developed effective training materials for diverse audiences, resulting in improved skillsets and increased job satisfaction.
  • Helped meet changing demands by recommending improvements to business systems or procedures.
  • Educated staff on organizational mission and goals to help employees achieve success.

Customer Service Representative, Banking

Concentrix
08.2016 - 10.2017
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Responded to customer requests for banking products, services, and other information related to the products.
  • Collaborated with product team to communicate customer feedback, resulting in product enhancements.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Contributed to sales growth by upselling products and services based on individual customer requirements.

Education

Master of Computer Applications -

Nitte Meenakshi Institute of Technology
Bengaluru, India
04.2001 -

Bachelor of Computer Applications -

Sri Jagadguru Renukacharya Science, Arts & Commerce College
Bengaluru, India
04.2001 -

Pre-University College - PCMC

St.Anne's Pre-University College For Girls
Bengaluru, India
04.2001 -

Secondary Education -

Sri Sharada Vidyaniketana English High School
Bengaluru, India
04.2001 -

Skills

Languages: Python, Java, JavaScript, MySQL

Web Technologies: HTML5, CSS3, React, Nodejs

Databases: MySQL

Operating Systems: Windows, Linux (Ubuntu)

Certification

Python

Timeline

Amazon Web Services (AWS) Training

07-2025

Python

05-2025

Subject Matter Expert

Cognizant Technology Solutions, CTS
03.2018 - Current

Customer Service Representative, Banking

Concentrix
08.2016 - 10.2017

Master of Computer Applications -

Nitte Meenakshi Institute of Technology
04.2001 -

Bachelor of Computer Applications -

Sri Jagadguru Renukacharya Science, Arts & Commerce College
04.2001 -

Pre-University College - PCMC

St.Anne's Pre-University College For Girls
04.2001 -

Secondary Education -

Sri Sharada Vidyaniketana English High School
04.2001 -

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Swetha MSubject Matter Expert - Customer Service