Mohd Zaryab
TECHNOLOGY & OPERATIONS PROFESSIONAL
New Delhi
Summary
Experienced Business Analyst with a strong background in operations management, specializing in process improvement, client management, and team leadership. Seeking to transition into the tech sector to leverage data analysis, project management, and business optimization skills. Familiar with various tech tools and eager to deepen technical expertise in areas like automation and data-driven decision-making. Resourceful professional with a successful track record in developing innovative web designs and features. Possesses solid knowledge of HTML, CSS, JavaScript, and Bootstrap, with the ability to quickly learn new technologies. Demonstrated success in identifying and resolving complex code issues and experience working with teams to produce impactful, leading-edge websites that engage customers and deliver business results. Well-versed in design standards and user preferences.
Overview
2025
2025
years of professional experience
2049
2049
years of post-secondary education
3
3
Languages
Work History
Subject Matter Expert
EXL SERVICE.COM
9 2021 - Current
- Managed a team of 22-25 associates, overseeing backend operations for a US-based insurance platform
- Assisted in implementing process automation strategies aimed at reducing manual errors
- Conducted data analysis to improve process workflows and resource allocation, working with cross-functional teams
- Supported training initiatives for team members on technology platforms and standard operating procedures
- Prepared performance reports and dashboards, providing insights for management decision-making
- Streamlined processes to increase efficiency, enabling teams to complete tasks ahead of schedule.
- Utilized HTML, CSS, and JavaScript to create visually appealing and responsive web pages that met client requirements.
- Coded using HTML, CSS, and JavaScript to develop features for both mobile and desktop platforms.
Education
Masters in Computer Application - Machine Learning And A.I.
04.2001 - 01.2026
Bachelor of Science - Science
07-2024
Skills
MS Office
Tally ERP 9
GST
Internet Applications
Core Java
DSA
Training and mentoring
CSS
Javascript
Front End Web Development
HTML
Problem-Solving
SQL
MySQL
Object-Oriented Programming
HTML and XML
Front-End Development
Software Development Life Cycle (SDLC)
Programming Languages
Keyhighlights
- Awarded for consistently outstanding performance and high level of commitment towards work
- Gives lots of AIM ideas for process excellence
- Receivers lots of Appreciations from the Client and Senior Leadership
- Work with Senior Leadership and Quality Excellence team
- Help Automations team for developing tools for Team and Process excellence to insure the least errors in work
Timeline
Amity University - Masters in Computer Application, Machine Learning And A.I.
04.2001 - 01.2026
Subject Matter Expert - EXL SERVICE.COM
9 2021 - Current
Kanpur University - Bachelor of Science, Science