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Associate Principal Engineer

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Being a Team Leader, well-qualified to manage the day-to-day planning and operations of your team. This includes making sure that each of your teammates delivers on their Service Level Agreement (SLA) and achieve their Key Performance Indicators (KPIs).

A critical part of the role is to be able to train and help in the development of your team, by conducting team huddles, coaching sessions, and recognizing weaknesses - so you can offer solutions to help them improve and grow. Through that, I'm able to get my team to deliver a superior customer experience - which is the main thrust of your department.

Dynamic Subject Matter Expert at Optimum with a strong focus on project management and customer service excellence. Proven ability to implement process improvements that drive operational efficiency and enhance customer satisfaction. Skilled in data analysis and team collaboration, consistently delivering innovative solutions through effective communication.

Tackles challenges with positivity and drive to overcome. Works great alone or with others and consistently exceeds expectations. Holds over 10 years of customer service experience and is familiarized with customer demand. Motivated individual with business acumen and willingness to take on challenging roles. Tech-savvy and quick learning with technical know-how, and strong multitasking skills to support and drive substantial growth.

To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Team Lead position. Ready to help team achieve company goals.

Dinky Dhingra

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Bachelor Of Arts - Sociology

Diploma - Japanese

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Diploma - Japanese

Subject Matter Expert

Bachelor Of Arts - Sociology

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